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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old Jan 30, 2018, 6:45 am
  #1774  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,256
Originally Posted by Poolek
Dear Heloisa/LH FT Team,

despite your immediate reaction to my post last week, I still haven't got any reply regarding my case. As per EU law, if the compensation claim/complaint is not reviewed nor answered within 30 days of posting, then it is automatically resolved as requested by the applicant. Therefore my case should have been already resolved and EC 261/2014 compensation should have been credited to my bank account, which I already provided. Why does it take so long to process?

Kindly,
P.
Dear Poolek, we have escalated your case on 24. January as promised - we are unable to assist any further from here. I sincerely hope that you will be contacted soon in order to resolve your case. Best regards, Isabell
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