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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old Feb 20, 2018, 3:45 am
  #1785  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by James91
Hi - I submitted my claim under EU 261 on November 28th and still haven't heard anything? American Airlines got back to me within a week! Any reason it's taking so long? Case is FB ID 31435941
Hello James91,
I am sorry to hear that the matter hasn't been clarified yet. My colleagues have tried contacting you by phone a couple of days ago but, unfortunately, they couldn't reach you. I have now asked them to get in touch with you again as soon as possible.
Kind regards,
Heloisa
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