Originally Posted by
ricardb
Hi Jens,
I appreciate your support, but, one week more, and unfortunatelly I have not received any answer yet from Customer Relations... just silence....
Many thanks,
Ricard.
Hi again, Ricard,
while disappointing indeed, we don't have any further option to speed up your case's handling. An escalation was sent out last week. I'm very sorry and hope that you will be contacted soon.
Best, Katharina