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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old Jan 29, 2018, 5:42 am
  #1772  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by Kikk
Hello LufthansaGermanAirlines,

I would be grateful if you could update me on the status of FB ID 31491392 I submitted online in the middle of December. More than a month on, and after several email and DM reminders, I still have not received any reply, which I find unacceptable. FYI another airline which had been involved in the same incident has been very responsive and I have been able to receive all the documents I needed from them within 2 weeks.

Many thanks for your help in advance.
Hello Kikk,
we don't have insight in the feedback handling but I can confirm that Customer Relations received your emails. My colleagues will get in touch with you as soon as possible.
Jens
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