M&M Flight Award Booking - FAQ and Help Thread
Jun 8, 2023, 9:42 pm
#1201
Join Date: Jan 2020
Location: Frankfurt am Main, Germany
Programs: LH MM SEN & many others+++
Posts: 353
Jun 19, 2023, 12:24 pm
#1203
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 939
Jun 19, 2023, 12:36 pm
#1204
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Jun 20, 2023, 5:33 am
#1205
Join Date: Aug 2007
Location: London
Programs: BA GfL & GGL, LH Sen, EK & VS Gold, Amex Cent
Posts: 1,719
I understand correctly I can overdraft 50k miles and then how long do I need to recoup the excess miles?
Jun 22, 2023, 7:45 am
#1206
Join Date: Jan 2020
Location: Frankfurt am Main, Germany
Programs: LH MM SEN & many others+++
Posts: 353
I was really surprised when I booked (as Sen) an award seat with insufficient miles and it let me book it. #confused. Ticket received and everything. So I came here to ask the question: is this valid as I don't want the ticket cancelled later.
I understand correctly I can overdraft 50k miles and then how long do I need to recoup the excess miles?
I understand correctly I can overdraft 50k miles and then how long do I need to recoup the excess miles?
Jul 4, 2023, 9:16 am
#1208
Join Date: Feb 2003
Location: BCN, LH SEN***, FB Silver, HH Gold, Marriott Gold
Posts: 149
I have been trying for 3 months to get F from JFK to ZRH for 2 as SEN. The availability consistently showed F5 A5 over this period. At T-11 I could finally confirm the booking, but just one day earlier at T-10 there was no availability.
I just don’t understand how this lack of transparency helps LH/LX nor us passengers. It was frustrating and time consuming for me. It was a waste of manual agent resources to spend time checking availability each time I called.
Anyway I am a happy camper for now
I just don’t understand how this lack of transparency helps LH/LX nor us passengers. It was frustrating and time consuming for me. It was a waste of manual agent resources to spend time checking availability each time I called.
Anyway I am a happy camper for now
Jul 6, 2023, 8:20 am
#1209
Join Date: Dec 2013
Location: Cyprus
Programs: LH SEN, A3*G, TK*G E+, ALL/Accor Plat
Posts: 644
I collect a large number of M&M miles from credit cards and have two non-LH Group *G cards. I also mainly fly P class on LH-Group within Europe. Is there any real benefit to me in having a LH FTL card when using miles - I burn 600k a year? In particular, is there more M&M award availability in I class for a LH*S member (on intercontinental flights) than for someone without status? Does anyone know the answer to this question?
Last edited by johnirvine; Jul 6, 2023 at 2:01 pm
Jul 6, 2023, 8:30 am
#1210
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
I collect a large number of M&M miles from credit cards and have two non-LH Group *G cards. I also mainly fly P class on LH-Group within Europe. Is there any real benefit to me in having a LH FF card when using miles - I burn 600k a year? In particular, is there more M&M award availability in I class for a LH*S member (on intercontinental flights) than for someone without status? Does anyone know the answer to this question?
Jul 6, 2023, 9:43 am
#1211
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
SEN/HON can use the special request queue to clear waitlists when there is no award inventory available. FTL status really doesn't help on availability.
Jul 20, 2023, 8:08 pm
#1212
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Quick question, booked ZRH-FRA-SIN for Jan 29,(the lower mileage booking) changing it to Jan 27 would incur a fee, anyway to find out what the fee is without having to call them, or can I do the change myself online.
Jul 20, 2023, 8:38 pm
#1213
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
50 EUR to change an award & you need to call but i think they are still waiving change fees just charge for a cancellation
Jul 21, 2023, 6:43 am
#1214
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,271
Perhaps this can be made sticky somewhere:
Until further notice:
M&M: cancellation is 50 EUR
rebooking: free
In addition, as long as the ticket stays within the same award zones, original and destination can be changed. For instance, a ticket that was originally issued as "Brazil-Europe" can be changed to "Europe-Brazil" without incurring 50 EUR fee (tax recalculation applies). This is not known by many agents, but an escalation to the supervisor should resolve any issues. I recently changed GRU-IST (nonstop with TK) to GIG-MUC (nonstop with LH) and then to PRN-FLN (via ZRH and GRU with LX and LA).
Until further notice:
M&M: cancellation is 50 EUR
rebooking: free
In addition, as long as the ticket stays within the same award zones, original and destination can be changed. For instance, a ticket that was originally issued as "Brazil-Europe" can be changed to "Europe-Brazil" without incurring 50 EUR fee (tax recalculation applies). This is not known by many agents, but an escalation to the supervisor should resolve any issues. I recently changed GRU-IST (nonstop with TK) to GIG-MUC (nonstop with LH) and then to PRN-FLN (via ZRH and GRU with LX and LA).