M&M Flight Award Booking - FAQ and Help Thread

Old Jan 9, 23, 2:01 am
  #1156  
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You can no show for awards and still get a refund of your miles. Cancelling a reservation before departure is just common courtesy to the operating airline to allow them to plan better.
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Old Jan 9, 23, 6:49 am
  #1157  
 
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Originally Posted by oliver2002 View Post
You can no show for awards and still get a refund of your miles. Cancelling a reservation before departure is just common courtesy to the operating airline to allow them to plan better.
And if the seat goes back to award inventory, someone might grab it.
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Old Jan 9, 23, 6:55 am
  #1158  
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Originally Posted by oliver2002 View Post
You can no show for awards and still get a refund of your miles. Cancelling a reservation before departure is just common courtesy to the operating airline to allow them to plan better.
Originally Posted by more4less View Post
And if the seat goes back to award inventory, someone might grab it.
You will also get your miles and fees back sooner.
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Old Jan 9, 23, 7:53 am
  #1159  
 
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Thank you all
So, it seems that delayed/postponed cancelation of award is intended mainly for someone who has forgotten to do it before the flight, although someone unkind (for the airline) will also use this method gladly

Last edited by tropikey; Jan 9, 23 at 8:01 am
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Old Jan 9, 23, 8:27 am
  #1160  
 
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I might think of one benefit only: someone (desperately) trying to "lock" the miles which would otherwise expire.
In theory, you can make an award booking more or less a year ahead, and cancel the booking after another 2 years, which, in total, would extend your expiring miles for up to almost 3 years.
The question is if the already expired miles will be returned indeed (I guess not after such a long time since they expired), and even if they are returned, you must probably utilize them again on the same day when they appear in your account.
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Old Jan 9, 23, 8:30 am
  #1161  
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You have to use the refunded miles in one transaction else they expire instantly.
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Old Jan 31, 23, 1:18 am
  #1162  
 
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Hello !
i would like to rebook a business flex plus award - i see available flights online , however agent on CZ SEN Hotline claims theres no availability..
so my option are
1. to cancel the award for 50 (would it be 50 for two people on 1 reservation? ) and book online again ?
2. Its stated online in my reservation that rebooking is free from 2.8.2021 due to COVID .. is it still true ?
3. call the German SEN hotline ? However i cant find the number online it only shows the CZ number
4. Agent suggested to wait 10 days for awards to open up but Id rather not risk it ..
What would you guys do in this case ?
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Old Jan 31, 23, 1:23 am
  #1163  
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Call M&M Germany SEN


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Old Jan 31, 23, 2:29 am
  #1164  
 
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Originally Posted by oliver2002 View Post
Call M&M Germany SEN


Worked like a charm without a rebooking fee .. thank you very much !!
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Old Jan 31, 23, 4:12 am
  #1165  
 
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had the same problem recently. After going back and forth a couple times the agent switched country for the award search and bingo the award was visible to him and he could rebook it 👍
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Old Feb 5, 23, 6:12 am
  #1166  
 
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hello, my SEN expires this month. If I book the Companion Awards tickets this month, can I rebook them with the same amount of miles later this year?
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Old Feb 5, 23, 7:22 am
  #1167  
 
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Originally Posted by mario_s View Post
hello, my SEN expires this month. If I book the Companion Awards tickets this month, can I rebook them with the same amount of miles later this year?
To my knowledge you should be able to make date changes, even connecting airport changes. If you change more you need to cancel the award, redeposit the miles and start fresh. In that case you would not get the companion award.
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Old Feb 12, 23, 3:36 pm
  #1168  
 
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How (un)realistic is, that LH will release additional premium award space from DXB for November/December?
I was lucky enough to score 5 Award tickets in C for MUC>DXB in mid November, but the return is trickier.... Currently I cannot find a single C seat from DXB to Europe (Fra/Muc/Zrh) on LH/LX, my return date is fairly flexible (end of NOV, beginning of DEC), but I have no idea if it is worth waiting and hoping to see additional award space to open up...
Thanks
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Old Feb 12, 23, 4:20 pm
  #1169  
 
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Originally Posted by matio_svk View Post
How (un)realistic is, that LH will release additional premium award space from DXB for November/December?
I was lucky enough to score 5 Award tickets in C for MUC>DXB in mid November, but the return is trickier.... Currently I cannot find a single C seat from DXB to Europe (Fra/Muc/Zrh) on LH/LX, my return date is fairly flexible (end of NOV, beginning of DEC), but I have no idea if it is worth waiting and hoping to see additional award space to open up...
Thanks
LH usually release extra business class award seats 3-7 days before departure if 4+ seats remain unsold.
I would wait until 7 days before departure.
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Old Feb 14, 23, 1:13 pm
  #1170  
 
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Originally Posted by Kostya View Post
LH usually release extra business class award seats 3-7 days before departure if 4+ seats remain unsold.
I would wait until 7 days before departure.
Thanks, but I cannot afford to wait lastminute, as I have to book hotels etc... and I checked lastminute LH+LX flights from DXB to Europe and even there the avaibility is nada.. Seems I will have to take TK
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