M&M Flight Award Booking - FAQ and Help Thread
Oct 22, 2023, 3:00 am
#1262
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,661
Sorry if this has been asked and answered but... what is the current cost to cancel and redeposit miles, as a SEN?
Also, if I book a companion fare F ticket and the companion ultimately can't travel, any problem cancelling the companion ticket and getting the miles paid for the companion refunded to my account?
Thanks
Also, if I book a companion fare F ticket and the companion ultimately can't travel, any problem cancelling the companion ticket and getting the miles paid for the companion refunded to my account?
Thanks
Oct 22, 2023, 10:36 am
#1264
Join Date: Feb 2019
Programs: *A Gold, ST - E+
Posts: 132
Oct 22, 2023, 1:47 pm
#1265
Join Date: Jul 2019
Location: SMF
Posts: 45
Oct 22, 2023, 1:54 pm
#1266
Join Date: Feb 2019
Programs: *A Gold, ST - E+
Posts: 132
Oct 24, 2023, 3:55 pm
#1267
Join Date: Apr 2006
Posts: 31
booked 2days ago 2Biz tickets for August next year with SQ
availibility was good. Guess there is still a difference compare to the online platform....
Online wasnt able to find anything. In the end i called m+m. The Agent was very helpful to find the best routing and timing. Thumbs up.
Have Muc-Sin-Muc booked.
availibility was good. Guess there is still a difference compare to the online platform....
Online wasnt able to find anything. In the end i called m+m. The Agent was very helpful to find the best routing and timing. Thumbs up.
Have Muc-Sin-Muc booked.
Nov 28, 2023, 6:20 am
#1268
Join Date: Jan 2009
Location: MUC
Programs: LH SEN, Marriott Bonvoy Ambassador, Hilton Gold
Posts: 520
Wanted to share my experience adding an infant to a M&M business class award. After booking the award online, I called the M&M service center and they added the infant. Only taxes were due (about 20 Euros for this MUC-LAX-MUC award on LH metal). It took several calls, but I think this was due to system issues yesterday. Today it only took one call. Gave the phone rep the infant information as well as my credit card info and it was ticketed about three hours later and I received the infant ticket via e-mail.
Nov 30, 2023, 2:33 am
#1269
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,374
I haven't used M&M for awards for ages, but want to finally burn miles on two LH F award seats (SEN companion, but that should not matter).
I called M&M and had them check for inventory. Nothing available to TYO and the agent (apparently a HON agent) told me that the LH F waitlist would only clear on the day of travel for SEN and HON. Booking international travel and not knowing whether we can actually go sounds like a bad idea. She offered me to request two Business seats which I rejected which may be confirmed in the next days.
Is it true that there's no way to clear LH First waitlist requests between now and middle of next year? I know that this was different years ago, but then I haven't been following M&M changes.
I called M&M and had them check for inventory. Nothing available to TYO and the agent (apparently a HON agent) told me that the LH F waitlist would only clear on the day of travel for SEN and HON. Booking international travel and not knowing whether we can actually go sounds like a bad idea. She offered me to request two Business seats which I rejected which may be confirmed in the next days.
Is it true that there's no way to clear LH First waitlist requests between now and middle of next year? I know that this was different years ago, but then I haven't been following M&M changes.
Nov 30, 2023, 3:00 am
#1270
Join Date: Oct 2004
Programs: LH HON
Posts: 3,422
I haven't used M&M for awards for ages, but want to finally burn miles on two LH F award seats (SEN companion, but that should not matter).
I called M&M and had them check for inventory. Nothing available to TYO and the agent (apparently a HON agent) told me that the LH F waitlist would only clear on the day of travel for SEN and HON. Booking international travel and not knowing whether we can actually go sounds like a bad idea. She offered me to request two Business seats which I rejected which may be confirmed in the next days.
Is it true that there's no way to clear LH First waitlist requests between now and middle of next year? I know that this was different years ago, but then I haven't been following M&M changes.
I called M&M and had them check for inventory. Nothing available to TYO and the agent (apparently a HON agent) told me that the LH F waitlist would only clear on the day of travel for SEN and HON. Booking international travel and not knowing whether we can actually go sounds like a bad idea. She offered me to request two Business seats which I rejected which may be confirmed in the next days.
Is it true that there's no way to clear LH First waitlist requests between now and middle of next year? I know that this was different years ago, but then I haven't been following M&M changes.
Nov 30, 2023, 3:10 am
#1271
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
They usually offer to book you into C (using the SEN spl request if no inventory is shown) and WL the F seat. If the F WL doesn't clear you have a seat in business.
Nov 30, 2023, 4:21 am
#1272
Join Date: Jan 2003
Location: London, UK
Posts: 5,656
I haven't used M&M for awards for ages, but want to finally burn miles on two LH F award seats (SEN companion, but that should not matter).
I called M&M and had them check for inventory. Nothing available to TYO and the agent (apparently a HON agent) told me that the LH F waitlist would only clear on the day of travel for SEN and HON. Booking international travel and not knowing whether we can actually go sounds like a bad idea. She offered me to request two Business seats which I rejected which may be confirmed in the next days.
Is it true that there's no way to clear LH First waitlist requests between now and middle of next year? I know that this was different years ago, but then I haven't been following M&M changes.
I called M&M and had them check for inventory. Nothing available to TYO and the agent (apparently a HON agent) told me that the LH F waitlist would only clear on the day of travel for SEN and HON. Booking international travel and not knowing whether we can actually go sounds like a bad idea. She offered me to request two Business seats which I rejected which may be confirmed in the next days.
Is it true that there's no way to clear LH First waitlist requests between now and middle of next year? I know that this was different years ago, but then I haven't been following M&M changes.
Nov 30, 2023, 7:56 pm
#1273
Join Date: Jan 2016
Posts: 377
I made an award booking today with 2 legs BAH-FRA-RDU in business for 97,000 miles. No where in the booking process did it mention that one of the legs was in economy. This was pretty frustrating as I just purchased the miles from the Bundle and Go promotion they were doing. Is this common for them to hide an economy leg in a business booking? It wouldn't let me choose seats during booking, and I'm 99% sure it did not state economy anywhere until I received the confirmation email.
I then call to cancel and they refuse to cancel and refund unless I supply them with a five digit pin that I supposedly received when I signed up for miles and more. I know my password but don't remember anything about a PIN number. Is this indeed mandatory for a refund?
I then call to cancel and they refuse to cancel and refund unless I supply them with a five digit pin that I supposedly received when I signed up for miles and more. I know my password but don't remember anything about a PIN number. Is this indeed mandatory for a refund?
Nov 30, 2023, 8:00 pm
#1274
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,661
I made an award booking today with 2 legs BAH-FRA-RDU in business for 97,000 miles. No where in the booking process did it mention that one of the legs was in economy. This was pretty frustrating as I just purchased the miles from the Bundle and Go promotion they were doing. Is this common for them to hide an economy leg in a business booking? It wouldn't let me choose seats during booking, and I'm 99% sure it did not state economy anywhere until I received the confirmation email.
I then call to cancel and they refuse to cancel and refund unless I supply them with a five digit pin that I supposedly received when I signed up for miles and more. I know my password but don't remember anything about a PIN number. Is this indeed mandatory for a refund?
I then call to cancel and they refuse to cancel and refund unless I supply them with a five digit pin that I supposedly received when I signed up for miles and more. I know my password but don't remember anything about a PIN number. Is this indeed mandatory for a refund?
Nov 30, 2023, 8:14 pm
#1275
Join Date: Jan 2016
Posts: 377
I was able to reset it pretty easily online, unlike the what the rep told me on the phone, that I have to receive the request my postal mail.
My real curiosity is if the mixed reward is common? And if they if fact don't disclose if it's a mixed cabin award during the booking process. I went to do another dummy booking and the initial pages do not in fact disclose the economy portion. The award chart shows 142,000 miles for a roundtrip from North America to the Middle East in business, so I'm confused they can charge 97,000 for one way with half the itinerary in Economy.
My real curiosity is if the mixed reward is common? And if they if fact don't disclose if it's a mixed cabin award during the booking process. I went to do another dummy booking and the initial pages do not in fact disclose the economy portion. The award chart shows 142,000 miles for a roundtrip from North America to the Middle East in business, so I'm confused they can charge 97,000 for one way with half the itinerary in Economy.