Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 20, 2014, 4:26 am
#6421
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
Nov 20, 2014, 5:12 am
#6422
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Nov 20, 2014, 11:30 am
#6423
Join Date: Aug 2014
Posts: 120
I havent had any luck with the BRG claims, its either been bogus reasons or delayed until the competing price is gone. I just found a deal on another site where the price and cancellation policy was better... submitted, lets see what they come back with (and when!).
Nov 23, 2014, 10:18 am
#6425
Join Date: Nov 2014
Location: Boston MA
Posts: 19
Currency Question, Again!
I am working on my very first BRG claim. After reading the T&C and many posts previously, I understand that IHG only accept lower price claim from 3rd party whose billing currency (not just display currency) is identical to IHG's billing currency. But what I don't understand is that from here and there I read:
"IHG uses OANDA currency converter when verifying currency differences..."
What's the point for them to use a converter? We have to submit a final price in the same currency. It's an apple-to-apple comparison, where is that conversion coming from?
I am working on my very first BRG claim. After reading the T&C and many posts previously, I understand that IHG only accept lower price claim from 3rd party whose billing currency (not just display currency) is identical to IHG's billing currency. But what I don't understand is that from here and there I read:
"IHG uses OANDA currency converter when verifying currency differences..."
What's the point for them to use a converter? We have to submit a final price in the same currency. It's an apple-to-apple comparison, where is that conversion coming from?
Nov 24, 2014, 12:51 am
#6426
Join Date: Nov 2014
Posts: 39
I'm also just filed my first Lowest price guaranteed claim. Booked a non-refundable standard queen room at IC SF this afternoon, and saw that tripadvisor lists priceline has a lower rate. I went through the booking form and saw the exact same non-refundable standard queen for $4 less. Both site offers non-refundable rate, both are standard queen. I don't expect them to approve it since I read so much bad press about their claim process on this thread, just wanted to see if they will truly honor their guarantee. I saved the screenshot of the room detail from priceline and their t&c. I'm just curiously what excuse will the rep give me to deny the claim.
Nov 25, 2014, 4:01 am
#6427
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,819
I had a complicated 4 bookings/5nights reservations. 1 night BRG. 2 Nights via 3rd party with breakie. 1 night via paid IHG. 1 reward night.
When I asked about how the BRG would be handled, he had to go away and check, but came back and immediately refunded the pre-paid amount back to my CC, which hit the CC a few days later (made about 15 due to currency changes). Due to time-taken in sorting the whole resevation out, the guy was kind enough to give me 5 nights in-room breakfast when I should have only had 2. The reservations still kicked in individually, as I ended up getting 3 differently fruit basket amenities.
Resort fee was charged on all nights, including the BRG, even though the resort fee was included in the competing rate. Given the extra breakie ( and that we were upgraded to fortuna suite for all 5 nights, when I only booked 1 night), I didn't bother to chase it.
Nov 25, 2014, 9:43 pm
#6428
Join Date: Oct 2013
Posts: 12
IC Madrid, March
approved BRG
approved BRG
Last edited by temo; Nov 26, 2014 at 6:22 am Reason: Correction
Nov 26, 2014, 2:43 am
#6429
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Nov 26, 2014, 4:13 am
#6430
Join Date: Nov 2013
Posts: 211
It was 20 hours on Sunday/Monday. Yesterday was about 34 hours.
Nov 26, 2014, 2:04 pm
#6432
Join Date: Oct 2012
Posts: 29
I have a BRG for athens and prague approved. Both are for two people and both have the rate "adjusted". However the new rate is 24euro and 27euro showing on the mobile site. Am I obliged to pay extra person charges (I believe some hotels in europe charge extra for the second person) or am I correct in thinking the whole room should be comped? Anyone had this before?
Nov 30, 2014, 5:09 am
#6433
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Just had a claim approved in 25hrs! good to see some normality in response times...
Dec 8, 2014, 8:06 am
#6434
Join Date: Sep 2009
Location: PHL
Programs: Marriott Platinum, AA Gold
Posts: 196
Just did my first IHG BRG claim, I got shot down the first time b/c the rate was gone by the time they checked. Luckily, the reply came less than 24 hours after my reservation and I submitted another better rate. This time the claim was approved.
But it came with this curious language: "We are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via e-mail when this has been confirmed.” Is this typical? I’m used to Marriott’s LNF process where the rate is adjusted when approved. How long does it usually take IHG to adjust the reservation? Just curious b/c my stay in in three days.
But it came with this curious language: "We are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via e-mail when this has been confirmed.” Is this typical? I’m used to Marriott’s LNF process where the rate is adjusted when approved. How long does it usually take IHG to adjust the reservation? Just curious b/c my stay in in three days.
Dec 11, 2014, 2:19 pm
#6435
Join Date: Jun 2012
Posts: 30
first timer
before i submit a claim, if it's just a one night stay, does that mean that stay will essentially be free? 