Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 18, 2015, 7:58 am
#6481
Join Date: Jan 2011
Location: GAI
Programs: TK *G, all statuses that come with Ritz, Amex Plat, Citi Prestige cards
Posts: 364
Hi I have a question.
I booked 2 days in ihg hotel for 98euro +20euro for second person in room(room is for 2 people but i have to pay it anyway) so the sum is 118euro
On hotels.com i found the same room the same days for 105euros
but no mention for extra pay for 2 peoples, I;m sure it's included cause room is for 2 people, but what IHG will think about it ? will they reject my claim because there is no mentioned on hotels.com site about second person fee? off course it's included in hotels.com price.
I booked 2 days in ihg hotel for 98euro +20euro for second person in room(room is for 2 people but i have to pay it anyway) so the sum is 118euro
On hotels.com i found the same room the same days for 105euros
but no mention for extra pay for 2 peoples, I;m sure it's included cause room is for 2 people, but what IHG will think about it ? will they reject my claim because there is no mentioned on hotels.com site about second person fee? off course it's included in hotels.com price.
We'll probably stay at IHG hotels on the European side of Istanbul to get about the same rates and avoid the surcharge, but it still feels like a violation of at least the spirit of the BRG...
Jan 18, 2015, 9:01 am
#6482
Join Date: Jul 2008
Posts: 1,214
Success! After tweeting and e-mailing the promo admins directly, they finally verified Booking.com's rate and gave me the free night. Now they are "trying to figure out how to reimburse me" to which I replied: "Just send me a check." How do they usually do it?
Jan 18, 2015, 9:38 am
#6483
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Thank you for the response. Please be advised that as stated on the previous e-mail, no changes should be made on the reservation. Upgrading the room changes the room category to a higher level with a higher rate that is not comparable to the lower rate found on the third party site.
If you need further assistance, please feel free to contact us.
If you need further assistance, please feel free to contact us.
Jan 18, 2015, 9:41 am
#6484
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Here is the response I got from the BRG desk when I asked whether upgrading at check in would affect the validity of my claim (I did not specifically want to mention eStandby upgrade to them, because they might then notify the hotel to ensure that the upgrade happens and then use that to deny reimbursement):
Jan 18, 2015, 3:27 pm
#6485
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
It's prepaid ($490, already charged), they said they were unable to change the rate so that's why they're going to mail a check 
I don't think I was going to "risk it" in the first place - my concern is that the upgrade will happen automatically and I'll be powerless to decline it. At the same time, I don't want to cancel the upgrade request, because that action itself could be considered a "change."
I don't think I was going to "risk it" in the first place - my concern is that the upgrade will happen automatically and I'll be powerless to decline it. At the same time, I don't want to cancel the upgrade request, because that action itself could be considered a "change."
Jan 18, 2015, 3:39 pm
#6486
Join Date: Feb 2009
Posts: 93
Judging by my BRG experience, you will be denied a valid claim, as the second adult charge is considered a surcharge not covered by the guarantee. it is just one of the ways for hotels to cover theirs backs!
I'm super curious to hear if you had any success with a BRG claim in this situation - the full terms on IHG.com say that the guarantee doesn't apply to fees, though it sure feels like mandatory fees that come up when you enter the correct number of guests in the booking engine should be covered. I'm thinking about booking a couple of cheap rates in Turkey (CP Antalya and CP Viaport Istanbul-Asia) to round out my Set Your Sights offer and in the fine print for both on IHG.com they insist that there is a 15 or 20 euro surcharge for the second adult that doesn't appear on any other booking site. It feels so bizarre that these properties are putting such a large surcharge over the base rate for IHG direct bookings when they'll allow 2 adults for 35 euros total on Expedia, my only theory (and it's admittedly a crazy one) is that the CP franchise holder in Turkey is trying to disincentive IHG elites from booking since they don't like recognizing status and/or are tired of getting bad feedback from us on the IHG website...
We'll probably stay at IHG hotels on the European side of Istanbul to get about the same rates and avoid the surcharge, but it still feels like a violation of at least the spirit of the BRG...
We'll probably stay at IHG hotels on the European side of Istanbul to get about the same rates and avoid the surcharge, but it still feels like a violation of at least the spirit of the BRG...
Jan 19, 2015, 12:14 am
#6487
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Seems that one of the best .com websites for IHG claims disappeared. No IHG hotels bookable anymore.
Jan 19, 2015, 2:29 am
#6488
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jan 20, 2015, 3:06 am
#6489
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
Interesting email from IC Moscow concerning my approved BRG.
Dear Mr. *****
Thank you for contacting our global Guest Relations office regarding your reservation for 19/03-20/03.
We contact you directly to say that we really appreciate your help with finding wrong rates on *********
We would like to inform you that we are already in process to close out this unfair online travel agency from our system.
As our gratitude we would like to make your reservation number ******** complimentary.
Please let us know if you would like us to assist you with other travel arrangements,
Kind regards,
*****
Dear Mr. *****
Thank you for contacting our global Guest Relations office regarding your reservation for 19/03-20/03.
We contact you directly to say that we really appreciate your help with finding wrong rates on *********
We would like to inform you that we are already in process to close out this unfair online travel agency from our system.
As our gratitude we would like to make your reservation number ******** complimentary.
Please let us know if you would like us to assist you with other travel arrangements,
Kind regards,
*****
Jan 20, 2015, 7:19 am
#6490
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Interesting email from IC Moscow concerning my approved BRG.
Dear Mr. *****
Thank you for contacting our global Guest Relations office regarding your reservation for 19/03-20/03.
We contact you directly to say that we really appreciate your help with finding wrong rates on *********
We would like to inform you that we are already in process to close out this unfair online travel agency from our system.
As our gratitude we would like to make your reservation number ******** complimentary.
Please let us know if you would like us to assist you with other travel arrangements,
Kind regards,
*****
Dear Mr. *****
Thank you for contacting our global Guest Relations office regarding your reservation for 19/03-20/03.
We contact you directly to say that we really appreciate your help with finding wrong rates on *********
We would like to inform you that we are already in process to close out this unfair online travel agency from our system.
As our gratitude we would like to make your reservation number ******** complimentary.
Please let us know if you would like us to assist you with other travel arrangements,
Kind regards,
*****
Jan 23, 2015, 7:42 pm
#6491
Join Date: Dec 2014
Posts: 3
.....
Last edited by Quasi27; Jan 23, 2015 at 8:37 pm Reason: test
Jan 24, 2015, 8:18 pm
#6492
Join Date: Jan 2015
Posts: 2
quick question as I am about to book an IHG in London - currently there is a booking well below the price on the IHG website on several other websites. Can I book the cancelable rate at 10 GBP higher than the non-refundable in case the BRG is denied for whatever reason? Or do I have to book the lowest rate available (i.e. the non-refundable) and take the risk of getting denied without a way to cancel?
Reason I am cautious is that another hotel has a lower rate without the opportunity for a BRG offer.
Reason I am cautious is that another hotel has a lower rate without the opportunity for a BRG offer.
Jan 24, 2015, 11:50 pm
#6493
Join Date: Jul 2013
Location: SJC
Programs: DL DM, F9 100k, Hilton Diamond, Marriott Plat
Posts: 98
Has anyone had luck with getaroom lately?
There was a point at which they appeared to be blocking Phillippine IP address from viewing IHG properties; but I just tried with a proxy out in the Philippines and received the same Holiday Inn property I was looking for. Maybe they stopped this shady practice?
There was a point at which they appeared to be blocking Phillippine IP address from viewing IHG properties; but I just tried with a proxy out in the Philippines and received the same Holiday Inn property I was looking for. Maybe they stopped this shady practice?
Jan 25, 2015, 5:51 am
#6494
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
quick question as I am about to book an IHG in London - currently there is a booking well below the price on the IHG website on several other websites. Can I book the cancelable rate at 10 GBP higher than the non-refundable in case the BRG is denied for whatever reason? Or do I have to book the lowest rate available (i.e. the non-refundable) and take the risk of getting denied without a way to cancel?
Reason I am cautious is that another hotel has a lower rate without the opportunity for a BRG offer.
Reason I am cautious is that another hotel has a lower rate without the opportunity for a BRG offer.
Jan 25, 2015, 9:01 pm
#6495
Join Date: Jun 2002
Location: Indiana
Posts: 40
Do I have to book the lowest rate (prepaid non-refundable) to qualify or do the terms just need to match? I rather book the room that can be cancelled since my plans could change.