Old Jul 8, 2013, 11:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old Jan 28, 2015, 6:45 pm
  #6511  
 
Join Date: Aug 2002
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"equal or better" ?

With respect to cancellation terms, the wiki says that the other rate must be "equal or better." Is "the better" part actually published anywhere? (the only thing I can find on the IHG Best Rate Guarantee terms and conditions page says the rate "must be equal in all respects to the terms found on an IHG website.")

This particular issue I'm running into is that a different website has a rate that's substantially less than any official IHG rate. This particular rate, however, has a one week cancellation policy (which doesn't match any of the IHG rate's cancelation policies). So, even though it's considerably lower than the pre-paid (and completely nonrefundable) IHG rate - the IHG team is saying that it doesn't qualify since the cancellation terms aren't identical.

Thoughts?

-FlyerBeek
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Old Jan 29, 2015, 2:27 am
  #6512  
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Originally Posted by lfc84
you wont get any help on this thread. miserable bunch. in the marriot LNF thread they at least post 3rd party sites. very little / nothing here.
LNF thread doesn't post 3rd party sites. You need to PM the FTer who found the rate.

It's understandable that the FTer who refuses to share his site, since IHG does shut down a site after a claim is filed (to some extent Marriott does too - that's what happened to a few great OTAs that now is only selling the same rate as Marriott.com). Personally I just won't write a specific hotel if I don't feel like sharing the site.
nacho is online now  
Old Jan 29, 2015, 3:50 am
  #6513  
 
Join Date: Apr 2007
Posts: 730
Originally Posted by nacho
LNF thread doesn't post 3rd party sites. You need to PM the FTer who found the rate.
Correct, earlier posts in the LNF thread do name 3rd party sites. This changed following a request not to post such details
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Old Jan 29, 2015, 9:45 am
  #6514  
 
Join Date: Jul 2004
Posts: 274
Originally Posted by FlyerBeek
With respect to cancellation terms, the wiki says that the other rate must be "equal or better." Is "the better" part actually published anywhere? (the only thing I can find on the IHG Best Rate Guarantee terms and conditions page says the rate "must be equal in all respects to the terms found on an IHG website.")
From experience, they would not reject you if you found a 3rd party rate with less restrictive cancellation terms. I would ask for a supervisor to review it again.
Jaffar is offline  
Old Jan 29, 2015, 12:44 pm
  #6515  
 
Join Date: Oct 2013
Posts: 353
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)

Someone said he "twitted and e-mailed" the "BRG admins"...

Someone else said that he called them and they then answered in about 26 hours...

Who should I call? Who should I email? Who should I twit?
emilio911 is offline  
Old Jan 29, 2015, 1:48 pm
  #6516  
 
Join Date: Dec 2010
Location: UK
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Originally Posted by emilio911
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)

Someone said he "twitted and e-mailed" the "BRG admins"...

Someone else said that he called them and they then answered in about 26 hours...

Who should I call? Who should I email? Who should I twit?
They ended that a while ago, now there is no direct phone contact.
Amyrlin is offline  
Old Jan 29, 2015, 4:02 pm
  #6517  
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Originally Posted by emilio911
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)

Someone said he "twitted and e-mailed" the "BRG admins"...

Someone else said that he called them and they then answered in about 26 hours...

Who should I call? Who should I email? Who should I twit?
If the rate is still available, file another claim.
nacho is online now  
Old Jan 29, 2015, 5:23 pm
  #6518  
 
Join Date: Oct 2012
Posts: 29
For AP rates, how long does it generally take for a reimbursement where the hotel adjusts to house use comp? Will they do it right away or wait until after the stay?
dgt37 is offline  
Old Jan 29, 2015, 5:48 pm
  #6519  
 
Join Date: Feb 2013
Location: N/A
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Originally Posted by emilio911
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)

Someone said he "twitted and e-mailed" the "BRG admins"...

Someone else said that he called them and they then answered in about 26 hours...

Who should I call? Who should I email? Who should I twit?
Just reply to the email they will answer it
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Old Jan 30, 2015, 7:01 am
  #6520  
 
Join Date: Aug 2002
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Posts: 5,924
Originally Posted by Jaffar
From experience, they would not reject you if you found a 3rd party rate with less restrictive cancellation terms. I would ask for a supervisor to review it again.
Thanks for the reply. After four days of back and fourth (and, surprisingly, the lower rate remained the same throughout) they finally honored the rate. ^

-FlyerBeek
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Old Jan 30, 2015, 7:09 am
  #6521  
 
Join Date: Aug 2009
Location: UK
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Posts: 1,316
I submitted a claim on a prepaid rate that was accepted. My friend submitted the same claim and it was rejected, as it was apparently not bookable, even though it was, and still is bookable at the lower rate. Any suggestions?
turner32 is offline  
Old Jan 30, 2015, 8:53 am
  #6522  
 
Join Date: Jul 2008
Posts: 1,219
So here's my situation, maybe someone has been there before:

Found a rate on Amoma.com for a hotel for $193. IHG has the same hotel for $239 fully refundable, $218 non-refundable. Booked the $239 rate, in the comments wrote about the non-refundable rate. Was declined because the restrictions were different (obviously). However, again pointed out where the MORE restrictive IHG rate was still higher than Amoma's rate (by e-mail, with PDFs). But it's different people all the time and they aren't inclined to think much beyond following procedure. What to do?
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Old Jan 30, 2015, 9:06 am
  #6523  
 
Join Date: Feb 2013
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Data point as this question has popped up a few times.

2. This claim has been deemed valid for two adults based on the reservation submitted to us. Please be advised that if the occupancy of the room exceeds the prescribed number the free night shall be forfeited.

This is the statement for an approved claim stating 2 adults but only the main guests name applied to the reservation.
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Old Jan 30, 2015, 9:08 am
  #6524  
 
Join Date: Feb 2013
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Originally Posted by highlanderfil
So here's my situation, maybe someone has been there before:

Found a rate on Amoma.com for a hotel for $193. IHG has the same hotel for $239 fully refundable, $218 non-refundable. Booked the $239 rate, in the comments wrote about the non-refundable rate. Was declined because the restrictions were different (obviously). However, again pointed out where the MORE restrictive IHG rate was still higher than Amoma's rate (by e-mail, with PDFs). But it's different people all the time and they aren't inclined to think much beyond following procedure. What to do?
If you want to compare a best flex then the terms need to match or be better else it is a fail. If you want to in your case compare the Amoma booking I believe you would need to book the lower prepaid rate on IHG. It should qualify but as a poster above stated there can certainly be discrepancies in the agents when approving a claim.
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Old Jan 30, 2015, 9:13 am
  #6525  
 
Join Date: Jul 2008
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Originally Posted by mitpat474
If you want to compare a best flex then the terms need to match or be better else it is a fail. If you want to in your case compare the Amoma booking I believe you would need to book the lower prepaid rate on IHG. It should qualify but as a poster above stated there can certainly be discrepancies in the agents when approving a claim.
That's the thing - I have no problem booking the non-cancelable rate, but I can't hang $200 or so out to dry if they find another reason to decline it...
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