Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 28, 15, 6:45 pm
#6511
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,788
"equal or better" ?
With respect to cancellation terms, the wiki says that the other rate must be "equal or better." Is "the better" part actually published anywhere? (the only thing I can find on the IHG Best Rate Guarantee terms and conditions page says the rate "must be equal in all respects to the terms found on an IHG website.")
This particular issue I'm running into is that a different website has a rate that's substantially less than any official IHG rate. This particular rate, however, has a one week cancellation policy (which doesn't match any of the IHG rate's cancelation policies). So, even though it's considerably lower than the pre-paid (and completely nonrefundable) IHG rate - the IHG team is saying that it doesn't qualify since the cancellation terms aren't identical.
Thoughts?
-FlyerBeek
This particular issue I'm running into is that a different website has a rate that's substantially less than any official IHG rate. This particular rate, however, has a one week cancellation policy (which doesn't match any of the IHG rate's cancelation policies). So, even though it's considerably lower than the pre-paid (and completely nonrefundable) IHG rate - the IHG team is saying that it doesn't qualify since the cancellation terms aren't identical.
Thoughts?
-FlyerBeek
Jan 29, 15, 2:27 am
#6512
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,720
Originally Posted by lfc84
you wont get any help on this thread. miserable bunch. in the marriot LNF thread they at least post 3rd party sites. very little / nothing here.
It's understandable that the FTer who refuses to share his site, since IHG does shut down a site after a claim is filed (to some extent Marriott does too - that's what happened to a few great OTAs that now is only selling the same rate as Marriott.com). Personally I just won't write a specific hotel if I don't feel like sharing the site.
Jan 29, 15, 3:50 am
#6513
Join Date: Apr 2007
Posts: 693
Originally Posted by nacho
LNF thread doesn't post 3rd party sites. You need to PM the FTer who found the rate.
Jan 29, 15, 9:45 am
#6514
Join Date: Jul 2004
Posts: 270
Originally Posted by FlyerBeek
With respect to cancellation terms, the wiki says that the other rate must be "equal or better." Is "the better" part actually published anywhere? (the only thing I can find on the IHG Best Rate Guarantee terms and conditions page says the rate "must be equal in all respects to the terms found on an IHG website.")
Jan 29, 15, 12:44 pm
#6515
Join Date: Oct 2013
Posts: 351
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Jan 29, 15, 1:48 pm
#6516
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
Originally Posted by emilio911
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Jan 29, 15, 4:02 pm
#6517
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,720
Originally Posted by emilio911
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Jan 29, 15, 5:23 pm
#6518
Join Date: Oct 2012
Posts: 29
For AP rates, how long does it generally take for a reimbursement where the hotel adjusts to house use comp? Will they do it right away or wait until after the stay?
Jan 29, 15, 5:48 pm
#6519
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by emilio911
How do you contact them directly so that they can expedite your claim? (I mean answer in less than 48 hours)
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Someone said he "twitted and e-mailed" the "BRG admins"...
Someone else said that he called them and they then answered in about 26 hours...
Who should I call? Who should I email? Who should I twit?
Jan 30, 15, 7:01 am
#6520
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,788
Originally Posted by Jaffar
From experience, they would not reject you if you found a 3rd party rate with less restrictive cancellation terms. I would ask for a supervisor to review it again.
-FlyerBeek
Jan 30, 15, 7:09 am
#6521
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,277
I submitted a claim on a prepaid rate that was accepted. My friend submitted the same claim and it was rejected, as it was apparently not bookable, even though it was, and still is bookable at the lower rate. Any suggestions?
Jan 30, 15, 8:53 am
#6522
Join Date: Jul 2008
Posts: 1,044
So here's my situation, maybe someone has been there before:
Found a rate on Amoma.com for a hotel for $193. IHG has the same hotel for $239 fully refundable, $218 non-refundable. Booked the $239 rate, in the comments wrote about the non-refundable rate. Was declined because the restrictions were different (obviously). However, again pointed out where the MORE restrictive IHG rate was still higher than Amoma's rate (by e-mail, with PDFs). But it's different people all the time and they aren't inclined to think much beyond following procedure. What to do?
Found a rate on Amoma.com for a hotel for $193. IHG has the same hotel for $239 fully refundable, $218 non-refundable. Booked the $239 rate, in the comments wrote about the non-refundable rate. Was declined because the restrictions were different (obviously). However, again pointed out where the MORE restrictive IHG rate was still higher than Amoma's rate (by e-mail, with PDFs). But it's different people all the time and they aren't inclined to think much beyond following procedure. What to do?
Jan 30, 15, 9:06 am
#6523
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Data point as this question has popped up a few times.
2. This claim has been deemed valid for two adults based on the reservation submitted to us. Please be advised that if the occupancy of the room exceeds the prescribed number the free night shall be forfeited.
This is the statement for an approved claim stating 2 adults but only the main guests name applied to the reservation.
2. This claim has been deemed valid for two adults based on the reservation submitted to us. Please be advised that if the occupancy of the room exceeds the prescribed number the free night shall be forfeited.
This is the statement for an approved claim stating 2 adults but only the main guests name applied to the reservation.
Jan 30, 15, 9:08 am
#6524
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by highlanderfil
So here's my situation, maybe someone has been there before:
Found a rate on Amoma.com for a hotel for $193. IHG has the same hotel for $239 fully refundable, $218 non-refundable. Booked the $239 rate, in the comments wrote about the non-refundable rate. Was declined because the restrictions were different (obviously). However, again pointed out where the MORE restrictive IHG rate was still higher than Amoma's rate (by e-mail, with PDFs). But it's different people all the time and they aren't inclined to think much beyond following procedure. What to do?
Found a rate on Amoma.com for a hotel for $193. IHG has the same hotel for $239 fully refundable, $218 non-refundable. Booked the $239 rate, in the comments wrote about the non-refundable rate. Was declined because the restrictions were different (obviously). However, again pointed out where the MORE restrictive IHG rate was still higher than Amoma's rate (by e-mail, with PDFs). But it's different people all the time and they aren't inclined to think much beyond following procedure. What to do?
Jan 30, 15, 9:13 am
#6525
Join Date: Jul 2008
Posts: 1,044
Originally Posted by mitpat474
If you want to compare a best flex then the terms need to match or be better else it is a fail. If you want to in your case compare the Amoma booking I believe you would need to book the lower prepaid rate on IHG. It should qualify but as a poster above stated there can certainly be discrepancies in the agents when approving a claim.
