Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Sep 12, 2014, 10:35 pm
#6271
Join Date: Aug 2008
Posts: 1,470
So if you, or anyone else, knows the URL, please let me have it.
Sep 14, 2014, 1:33 pm
#6272
Join Date: Nov 2009
Posts: 827
Whats' everybody's experience with the response time as of recently? I've submitted a claim on Friday night, but have yet to hear back...its almost pushing 48 hours here. Just last week, the turn around was about a day.
Sep 14, 2014, 4:56 pm
#6273
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Well see above for mine - they denied receiving either of the ones I sent two weeks ago (despite website confirmations). I'd try making a new reservation and resubmitting during the week if the rate is still on offer - failing that refer to the Exec Complaints Team.
Sep 14, 2014, 5:00 pm
#6274
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I find the wait very frustrating, stretching to a week, and OTA rates dissapearing first, but I would be staying in same hotel, at same rate, whether or not I get a BRG accepted, so not a big issue for me right now.
I am not troubled by the extra $4 OTA saves me over booking direct on a $200 room rate, and I never find any really significant saving that would make me want to book with OTA in first place.
I have noted IHG corporate recently amended BRG t+c's to exclude claims withinf 24hours of a stay, which is probably best thing now we can no longer phobne in our BRGs
Sep 15, 2014, 12:46 pm
#6275
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I used Brg's at both IC in Tokyo without any issues a while ago as a RA and breakfast was very happy with it .
Sep 16, 2014, 8:48 am
#6276
Join Date: Nov 2010
Posts: 1,653
Is it possible to match a best flexible IHG rate to a best flexible 3rd party rate available only to locals that present ID?
Sep 16, 2014, 8:54 am
#6277
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Sep 17, 2014, 12:50 am
#6278
Join Date: Aug 2014
Posts: 22
could someone please PM me some websites that I can use for Egypt/Jordan BRG? TIA
Sep 17, 2014, 11:16 am
#6279
Join Date: Aug 2008
Posts: 1,470
Multiple BRG claims for the same hotel / night
Is it allowed to make more than one claim for the same hotel / night? For instance, the first claim gets denied and then I cancel the booking with IHG. Am I allowed to book the same hotel / night a few days later and claim again?
Sep 17, 2014, 5:29 pm
#6281
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
You can even put multiple OTA BRG claims in against same res ~number upfront, why wait to be denied and have to cancel/rebook the IHG room to submit the further claims (wand for hich OTAs beter rates may no longer exist if unlucky by time u resub)
Sep 18, 2014, 1:41 am
#6282
Join Date: Feb 2014
Location: Amsterdam, The Netherlands
Posts: 568
Filed in a claim 1 week before my stay in IC Dus. Phoned in, sent out 4 emails and finally - just a few days ago, which was over a week after my stay - a response. Stataing I should have filed the claim before my stay....
Sep 18, 2014, 2:09 am
#6283
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Exactly what I have been doing for months, 1 out of 3 usually does the trick.
Sep 18, 2014, 2:24 am
#6284
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
I also filed a claim (online form & e-mail) for an upcoming stay in ID Dus, took three days before I received a reply. Unlike other valid BPG-claims this confirmation didn't explicitly mention "free night".
Instead it said: "We contacted the hotel and requested your reservation be adjusted to complimentary night stay with breakfast. We appreciate your patience and contact you via email when this has been confirmed."
I'm aware that the IC Dus rarely adjusts the rate, but prefers to have the total cost refunded after the stay, which is fine by me. But, I do worry that this email without mentioning an explicit free night will be enough for my credit card issuer to refund the money if IHG doesn't. Anyone has experience with a situation like this?
Sep 18, 2014, 7:27 am
#6285
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
But your credit card issuer wouldn't be issuing a refund - in these circ AIUI IHG centrally send out the payment. Also it says a complimentary night stay, which means free! 
Well done on the successful BRG ^
Well done on the successful BRG ^