Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Dec 2, 2015, 10:29 pm
#1981
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Dec 3, 2015, 4:54 am
#1982
Join Date: Mar 2004
Location: London
Posts: 224
Grand Hyatt Berlin
My first BRG success!
Grand Hyatt Berlin
Room Type: King
Hyatt Price: €219/night
venere.com Price: €164.25/night before promo code, €151.11 after
Adjusted Price: €131.40
Venere had an 8% off promo code, but they disregarded it for the purpose of the adjusted price.
Grand Hyatt Berlin
Room Type: King
Hyatt Price: €219/night
venere.com Price: €164.25/night before promo code, €151.11 after
Adjusted Price: €131.40
Venere had an 8% off promo code, but they disregarded it for the purpose of the adjusted price.
Dec 3, 2015, 7:18 am
#1983
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Dec 3, 2015, 7:28 am
#1984
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Ok. I was wrong. I just checked my email and they approved my BRG 45 mins ago.
Grand Hyatt Atlanta in Buckhead
Room Type: King
Hyatt Price: $179/night (but I originally booked at $153/night with corporate code).
Priceline.com Price: $167.36/night
Adjusted Price: $133.89/night
And to think, I was partially considering booking the $144/night Black Friday deal but it was non-refundable. I decided not to b/c I figured I could get a better rate with discount gift cards at the $153/night. Now I'll get an even better rate with gift cards!
Grand Hyatt Atlanta in Buckhead
Room Type: King
Hyatt Price: $179/night (but I originally booked at $153/night with corporate code).
Priceline.com Price: $167.36/night
Adjusted Price: $133.89/night
And to think, I was partially considering booking the $144/night Black Friday deal but it was non-refundable. I decided not to b/c I figured I could get a better rate with discount gift cards at the $153/night. Now I'll get an even better rate with gift cards!
Dec 4, 2015, 5:25 am
#1985
Join Date: Sep 2011
Posts: 14
Park Hyatt Tokyo
Arrival Date: 02/11/2016
Departure Date: 02/13/2016
Number of guests: 2
Room Type: King
Hyatt Price: 187100 JPY for 2 nights with all taxes (non-refundable)
Amoma price: 125060 JPY (2 nights included taxes and non-refundable)
Hyatt matched without questions at: Rates: 50,024.00 JPY per night prior to taxes & fees but didn't need to pay up front and was cancellable
Total price 125060 which identically matched Amoma (so no 20% discount).
I've not quibbled the price as it's a good discount to the rate I was seeing at Hyatt and elsewhere and the room description didn't exactly match plus my room is cancellable. I assume that's the sensible thing to do and not be greedy?
First post for years! This thread is magnificent, thank god I saw it.
Arrival Date: 02/11/2016
Departure Date: 02/13/2016
Number of guests: 2
Room Type: King
Hyatt Price: 187100 JPY for 2 nights with all taxes (non-refundable)
Amoma price: 125060 JPY (2 nights included taxes and non-refundable)
Hyatt matched without questions at: Rates: 50,024.00 JPY per night prior to taxes & fees but didn't need to pay up front and was cancellable
Total price 125060 which identically matched Amoma (so no 20% discount).
I've not quibbled the price as it's a good discount to the rate I was seeing at Hyatt and elsewhere and the room description didn't exactly match plus my room is cancellable. I assume that's the sensible thing to do and not be greedy?
First post for years! This thread is magnificent, thank god I saw it.
Dec 4, 2015, 6:24 am
#1986
Join Date: Jan 2012
Location: Florida
Programs: Hyatt Diamond, Hilton Diamond, Club Carlson Gold, Choice Elite Platinum
Posts: 433
rams 1981:
Funny you should mention your BRG is cancellable but the competing rate was not. The same thing happened to me a few months ago (I'm able to cancel my stay with the BRG)....I thought I was gettin' away with something.
Funny you should mention your BRG is cancellable but the competing rate was not. The same thing happened to me a few months ago (I'm able to cancel my stay with the BRG)....I thought I was gettin' away with something.
Dec 6, 2015, 1:37 am
#1987
Join Date: Jan 2014
Programs: AA Exec Plat; SPG Gold; Hyatt Diamond; Hilton Diamond; IHG Plat Ambassador
Posts: 79
Funny - I got a reply saying that amoma.com is a membership site, despite multiple confirmation here... Should i try again?
I am excited to hear of your desire to stay with us and your interest in our Best Rate Guarantee program. After researching, I was unable to validate your submission based on the website: amoma.com requires a membership to make reservations. Additional information regarding your submission is available below.
I am excited to hear of your desire to stay with us and your interest in our Best Rate Guarantee program. After researching, I was unable to validate your submission based on the website: amoma.com requires a membership to make reservations. Additional information regarding your submission is available below.
Dec 6, 2015, 10:58 am
#1988
Join Date: Jan 2011
Posts: 281
Continued my string of strike outs. This time with Prestigia.com for the following:
"After researching, I was unable to validate your submission since the third party website is not immediately bookable and they will provide a confirmation number via email 24-48 hours later to customer."
Despite the fact on the booking page it says immediately validated and confirmed...
"After researching, I was unable to validate your submission since the third party website is not immediately bookable and they will provide a confirmation number via email 24-48 hours later to customer."
Despite the fact on the booking page it says immediately validated and confirmed...
Dec 6, 2015, 4:01 pm
#1989
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
Funny - I got a reply saying that amoma.com is a membership site, despite multiple confirmation here... Should i try again?
I am excited to hear of your desire to stay with us and your interest in our Best Rate Guarantee program. After researching, I was unable to validate your submission based on the website: amoma.com requires a membership to make reservations. Additional information regarding your submission is available below.
I am excited to hear of your desire to stay with us and your interest in our Best Rate Guarantee program. After researching, I was unable to validate your submission based on the website: amoma.com requires a membership to make reservations. Additional information regarding your submission is available below.
Continued my string of strike outs. This time with Prestigia.com for the following:
"After researching, I was unable to validate your submission since the third party website is not immediately bookable and they will provide a confirmation number via email 24-48 hours later to customer."
Despite the fact on the booking page it says immediately validated and confirmed...
"After researching, I was unable to validate your submission since the third party website is not immediately bookable and they will provide a confirmation number via email 24-48 hours later to customer."
Despite the fact on the booking page it says immediately validated and confirmed...
Dec 6, 2015, 4:14 pm
#1990
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Dec 6, 2015, 4:20 pm
#1991
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
It's ridiculous that they call hoteltravel.com a membership site. It's a membership site the exact same say hotels.com is - you can join if you want points, but there is no requirement to do so. It's looking more and more like Hyatt is just way too arbitrary and anti-consumer for me. What a waste of a status match.
Dec 6, 2015, 4:23 pm
#1992
Join Date: May 2013
Location: UK
Programs: SPG P, HH G, Hyatt D, BA Silver
Posts: 4
Yep..funny, I just got a rejection for the BRG claim against AMOMA, saying that it is not instant confirmed website. It looks like Hyatt is approving BRG on random basis, or it is a pure scam.
Continued my string of strike outs. This time with Prestigia.com for the following:
"After researching, I was unable to validate your submission since the third party website is not immediately bookable and they will provide a confirmation number via email 24-48 hours later to customer."
Despite the fact on the booking page it says immediately validated and confirmed...
"After researching, I was unable to validate your submission since the third party website is not immediately bookable and they will provide a confirmation number via email 24-48 hours later to customer."
Despite the fact on the booking page it says immediately validated and confirmed...
Dec 6, 2015, 8:47 pm
#1993
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
Dec 6, 2015, 11:54 pm
#1994
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
MMM well based on my experience with Hyatt before SPG, there BRG was awesome.
SPG's BRG was bogus for me because you can't call in and they would take 48-72 hours to respond.
By than the rate has already gone up.
Hyatt gives you an opportunity to debate over the phone. Works out for me everytime.
SPG's BRG was bogus for me because you can't call in and they would take 48-72 hours to respond.
By than the rate has already gone up.
Hyatt gives you an opportunity to debate over the phone. Works out for me everytime.
Dec 7, 2015, 7:22 am
#1995
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375