Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
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Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Dec 2, 2015, 5:23 am
#1967
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Dec 2, 2015, 9:34 am
#1968
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
There is no multiple room option on BRG form that I can find.
Dec 2, 2015, 11:28 am
#1969
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
The Hyatt rep. I talked you by phone said the same thing but the deal must be the same as Hyatt offers. So if Hyatt offers bed and breakfast then the deal must offer the same. The actual Hyatt hotel does offer breakfast through Advanced purchase Bed and breakfast and that's the deal I'm comparing it too.
Further she said my claim was correct and everything looked fine and that I should wait for the agent to respond.
Further she said my claim was correct and everything looked fine and that I should wait for the agent to respond.
The hotel was Grand Hyatt Berlin including breakfast during new Years eve for 5 nights. From 2000euros down to 972euros in total. Huge difference. Thank you Hyatt, knew you wouldn't let me down in the end
Dec 2, 2015, 2:54 pm
#1972
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 312
Hotel Zilara Cancun
Room Type: Ziva Ocean Front Jr. Suite King
Date: 2/20-2/26
Hyatt Price: $615.60/night
BA.com Price: $563 (including taxes)
Adjusted Price: $489.87 (including taxes)
Another case where my calculations indicate that the 20% off of the competitor rate should yield a daily rate of $450.40; I sent a follow-up email to determine why the disparity.
Room Type: Ziva Ocean Front Jr. Suite King
Date: 2/20-2/26
Hyatt Price: $615.60/night
BA.com Price: $563 (including taxes)
Adjusted Price: $489.87 (including taxes)
Another case where my calculations indicate that the 20% off of the competitor rate should yield a daily rate of $450.40; I sent a follow-up email to determine why the disparity.
Dec 2, 2015, 3:02 pm
#1973
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Hotel Zilara Cancun
Room Type: Ziva Ocean Front Jr. Suite King
Date: 2/20-2/26
Hyatt Price: $615.60/night
BA.com Price: $563 (including taxes)
Adjusted Price: $489.87 (including taxes)
Another case where my calculations indicate that the 20% off of the competitor rate should yield a daily rate of $450.40; I sent a follow-up email to determine why the disparity.
Room Type: Ziva Ocean Front Jr. Suite King
Date: 2/20-2/26
Hyatt Price: $615.60/night
BA.com Price: $563 (including taxes)
Adjusted Price: $489.87 (including taxes)
Another case where my calculations indicate that the 20% off of the competitor rate should yield a daily rate of $450.40; I sent a follow-up email to determine why the disparity.
Dec 2, 2015, 3:04 pm
#1974
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 312
Dec 2, 2015, 3:08 pm
#1975
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
You mean unlike the Hyatt site b/c they do show the nightly price on their side. However, BRG is always based on pre-tax rate. So somehow the agents must have figured it out.
Dec 2, 2015, 3:20 pm
#1976
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 312
Via reply email, the person making the adjustment admitted their mistake (they had matched me to a different category of room, a luxury suite, instead of the junior suite) and fixed it, adjusting the price to $450.40 per night.
Dec 2, 2015, 3:32 pm
#1977
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Hyatt's website shows the nightly price but does not show what portion is the room rate and what portion is taxes - only a single, undifferentiated, price per night.
Via reply email, the person making the adjustment admitted their mistake (they had matched me to a different category of room, a luxury suite, instead of the junior suite) and fixed it, adjusting the price to $450.40 per night.
Via reply email, the person making the adjustment admitted their mistake (they had matched me to a different category of room, a luxury suite, instead of the junior suite) and fixed it, adjusting the price to $450.40 per night.
Example:
Subtotal:
$836.00 USD
Price Details
Additional Fees & Taxes:
occupancy tax
$66.88 USD
sales tax
$66.88 USD
state hotel fee
$20.00 USD
Total Per Room**:
$989.76 USD
Dec 2, 2015, 7:37 pm
#1978
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Dec 2, 2015, 7:56 pm
#1980
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140