Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Oct 20, 2015, 12:49 pm
#1921
Join Date: Dec 2013
Location: Midwest
Programs: DL DM
Posts: 401
Ctrip.com
Denied
Reason: "After researching, I was unable to validate your claim as the room is only confirmed after the third party site contacts our hotel. In order to be valid, the reservation must be confirmed immediately, at the time of booking."
This BRG crap is just annoying.
Denied
Reason: "After researching, I was unable to validate your claim as the room is only confirmed after the third party site contacts our hotel. In order to be valid, the reservation must be confirmed immediately, at the time of booking."
This BRG crap is just annoying.
Oct 22, 2015, 5:49 pm
#1923
Join Date: Oct 2006
Location: SJC
Programs: UA 1K, AA ExecPlat
Posts: 820
Has anyone had any luck requesting a BRG where the room type is not available on Hyatt.com, but is on a third party booking site? If so, how do make the booking so that they can adjust it if they were to accept the BRG?
Oct 22, 2015, 6:42 pm
#1924
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
The T&Cs specifically state the same room type must be available.
Oct 23, 2015, 8:05 am
#1925
Join Date: Jan 2012
Posts: 34
Scored a BRG claim the second time around using easyclicktravel.
Hotel Ziva Rose Hall
Room Type: Ziva King
Date: 12/31 - 1/3
Hyatt Price: $825
EasyClickTravel Price: $481
Adjusted Price: $448
I'm confused though shouldn't it be $384.80 since that would be 20% off?
Hotel Ziva Rose Hall
Room Type: Ziva King
Date: 12/31 - 1/3
Hyatt Price: $825
EasyClickTravel Price: $481
Adjusted Price: $448
I'm confused though shouldn't it be $384.80 since that would be 20% off?
Oct 23, 2015, 8:16 am
#1926
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Yes, it should. You'll probably be successful if you ask them to adjust it.
Oct 23, 2015, 8:46 am
#1927
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Yes you are right. Call them and they should be able to adjust it over the phone.
Oct 24, 2015, 1:38 am
#1928
Join Date: May 2014
Location: RIC
Programs: Hyatt Globalist, AA EXP, National EE
Posts: 269
It's possible easyclicktravel didn't include tax in their price. Hyatt could have added tax and then taken off 20%.
Oct 24, 2015, 3:47 pm
#1929
Join Date: Mar 2007
Programs: SPG Lifetime Platinum, Hyatt Explorist, AA Platinum Pro, Hilton Diamond
Posts: 260
Oct 24, 2015, 3:49 pm
#1930
Join Date: Mar 2007
Programs: SPG Lifetime Platinum, Hyatt Explorist, AA Platinum Pro, Hilton Diamond
Posts: 260
Hyatt Ziva Rose Hall
Hotel Ziva Rose Hall
Room Type: Ziva Ocean View Jr. Suite King
Date: 12/10 - 12/13
Hyatt Price: $477/night
EasyClickTravel Price: $287 (not including taxes)
Adjusted Price: $259.20 (including taxes)
Room Type: Ziva Ocean View Jr. Suite King
Date: 12/10 - 12/13
Hyatt Price: $477/night
EasyClickTravel Price: $287 (not including taxes)
Adjusted Price: $259.20 (including taxes)
Oct 24, 2015, 7:20 pm
#1931
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Oct 26, 2015, 7:19 am
#1933
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Oct 26, 2015, 11:37 am
#1934
Join Date: Jan 2011
Posts: 281
Attachments
What in the world is happening with Hyatt's BRG form? It seems like the agents are "unable to view the attachment" about 50% of the time. I never have trouble anywhere else attaching or uploading files, but Hyatt is just a big black hole for screenshots. This thread shows similar experiences by others. I'm slowly joining the believers in the big bad conspiracy of Hyatt trying to minimize utilization of BRGs.
Oct 28, 2015, 11:49 am
#1935
Join Date: Oct 2015
Posts: 1
I just had a BRG claim denied, Hyatt has the "Sunshine on Sale" rate for the Hyatt Regency in Maui as $376 per night for deluxe ocean view, found the same room on RoyalHawaii.com for $335.18 per night.
My claim was denied with this explanation: "I was unable to validate your submission based on Royalhawaii.com not being immediately bookable. Their website states "the booking is not firm until your deposit is received and we reply via e-mail with the confirmation number."
Seems like a BS technicality that they use to deny claims, but judging from this thread that sounds common. Anyone know if there's any flexibility on this, or am I just SOL?
Incidentally the 'Sunshine on Sale' rate is a lie. They claim you get a 5th night free but they jack up the rate for the other nights so the average nightly rate is almost the same. If you check out the Grand Hyatt on Kauai, the standard room bed & breakfast price is actually less than the 'sale' price.
My claim was denied with this explanation: "I was unable to validate your submission based on Royalhawaii.com not being immediately bookable. Their website states "the booking is not firm until your deposit is received and we reply via e-mail with the confirmation number."
Seems like a BS technicality that they use to deny claims, but judging from this thread that sounds common. Anyone know if there's any flexibility on this, or am I just SOL?
Incidentally the 'Sunshine on Sale' rate is a lie. They claim you get a 5th night free but they jack up the rate for the other nights so the average nightly rate is almost the same. If you check out the Grand Hyatt on Kauai, the standard room bed & breakfast price is actually less than the 'sale' price.