Jul 1, 2013, 10:41 am
Last edit by: seawolf
Based upon requests, this is now a wiki - please feel free to edit - but please only post the suite that you are confirmed into and not what you ultimately get (eg PH Vendome books into Park Suite but many ultimately get a Park Executive Suite). I'll start with that one for formatting example - I will try to do refinements to this when I have some time later.
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Jul 19, 2010, 10:26 am
#406
Join Date: Feb 2008
Location: LAX,SNA,CLD,SAN
Programs: UA PP/Marriott Platinum Elite/Hyatt Diamond/Avis Preferred/Hertz Presidential
Posts: 602
really?
1. Grand Hyatt Washington DC
2. http://grandwashington.hyatt.com/hya...ropVirtualTour
This link is to the virtual tour and then you have to go to the "Traditional Presidential Suite" link.
3. Not sure of the square feet, but I would say about 4 times a regular room.
4. 1 bedroom & 1.5 bath, also had a private sauna
5. Yes, A
6. Upgrade had said "suite connector", I called and was told it would be an "atrium suite", upon check-in front desk manager came out and asked if it would be ok to put us in the presidential suite. Took me about a nano second to respond.
2. http://grandwashington.hyatt.com/hya...ropVirtualTour
This link is to the virtual tour and then you have to go to the "Traditional Presidential Suite" link.
3. Not sure of the square feet, but I would say about 4 times a regular room.
4. 1 bedroom & 1.5 bath, also had a private sauna
5. Yes, A
6. Upgrade had said "suite connector", I called and was told it would be an "atrium suite", upon check-in front desk manager came out and asked if it would be ok to put us in the presidential suite. Took me about a nano second to respond.
Jul 19, 2010, 12:00 pm
#407
Join Date: Dec 2009
Location: Chicago, IL
Programs: AA EXP, HYATT DIA
Posts: 276
2 Weeks Ago:
1. Chicago Hyatt Regency
2. Jr Suite w/ 1 DBL bed (Had reserved KING)
3. Unknown (more like an oversized room)
4. 0 Bedroom, more like a small studio
5: Rating: D
This was my first time using a certificate and while I was not expecting the presidential suite, I got something more like a slightly oversized room with a single double bed, two chairs and a table in the EAST wing (club is in the west wing) and not much of a view.
Hotel insisted it was the best they could do and I was not happy (especially after I stayed here 4 times, 10 nights in the past 90 days).
1. Chicago Hyatt Regency
2. Jr Suite w/ 1 DBL bed (Had reserved KING)
3. Unknown (more like an oversized room)
4. 0 Bedroom, more like a small studio
5: Rating: D
This was my first time using a certificate and while I was not expecting the presidential suite, I got something more like a slightly oversized room with a single double bed, two chairs and a table in the EAST wing (club is in the west wing) and not much of a view.
Hotel insisted it was the best they could do and I was not happy (especially after I stayed here 4 times, 10 nights in the past 90 days).
Jul 19, 2010, 4:15 pm
#408
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
Hyatt Key West
1. Hyatt Key West Resort and Spa
2. Suite type - Salon King, not an actual suite, just a big room - no suites at the hotel
4. One bedroom, one bathroom, and a small sitting area in front of the single TV
5. Since there are no suites, the room (#1401) likely was the best in the place
6. Booked the suite and an adjoining room with the plan to share a common "living room" and then have separate bedrooms. Could not do that with just the big salon king room. Had I known, I would not have used the Suite Upgrade or gotten the adjoining room.
Still, a very nice room with a good view.
2. Suite type - Salon King, not an actual suite, just a big room - no suites at the hotel
4. One bedroom, one bathroom, and a small sitting area in front of the single TV
5. Since there are no suites, the room (#1401) likely was the best in the place
6. Booked the suite and an adjoining room with the plan to share a common "living room" and then have separate bedrooms. Could not do that with just the big salon king room. Had I known, I would not have used the Suite Upgrade or gotten the adjoining room.
Still, a very nice room with a good view.
Aug 11, 2010, 11:28 pm
#409
Join Date: Dec 2009
Location: Chicago, IL
Programs: AA EXP, HYATT DIA
Posts: 276
Just finished 3 Nights:
1. PH Chicago
2. Park Suite
3. 831 Sq Ft
4. 1 Bedroom, 2 Bath (1 oversized w/separate bath/shower (shower big enough for 3 ppl))
5. My over all grade is B+/A- (reasons below)
6. I called in advance when using this upgrade and I explained that there are two things that matter to me (I dont need both but prefer at least one): They are: High Floor or a view. Unfortunately, I got neither as my room was on the 6th floor and the view was of the Peninsula Hotel across the street. If I had the view or a high floor it would be an easy A!
The room was amazing and I am generally very happy with it! Probably one of the best rooms I have every stayed in. I took long showers, baths, enjoyed the sound system and DVD player. TV was huge (prob 40+ inches). Service was amazing. Also, I took advantage of the FREE bike service each day - that was great!
Full breakfast each day. Food was good, although the portions were a bit small.
Great value overall. I used the Costco discount code, then the Costco certificates and the upgrade! Would certainly return and use the upgrade again!
1. PH Chicago
2. Park Suite
3. 831 Sq Ft
4. 1 Bedroom, 2 Bath (1 oversized w/separate bath/shower (shower big enough for 3 ppl))
5. My over all grade is B+/A- (reasons below)
6. I called in advance when using this upgrade and I explained that there are two things that matter to me (I dont need both but prefer at least one): They are: High Floor or a view. Unfortunately, I got neither as my room was on the 6th floor and the view was of the Peninsula Hotel across the street. If I had the view or a high floor it would be an easy A!
The room was amazing and I am generally very happy with it! Probably one of the best rooms I have every stayed in. I took long showers, baths, enjoyed the sound system and DVD player. TV was huge (prob 40+ inches). Service was amazing. Also, I took advantage of the FREE bike service each day - that was great!
Full breakfast each day. Food was good, although the portions were a bit small.
Great value overall. I used the Costco discount code, then the Costco certificates and the upgrade! Would certainly return and use the upgrade again!
Aug 16, 2010, 12:27 pm
#410
Formerly known as rwk32882
Join Date: Aug 2005
Location: DEN, FL350
Programs: IHTFP, AS 75k, AA EXP, AC 75k, ex-UA 1K, Ex-BD *G (RIP), SPG Gold
Posts: 504
Hyatt Regency San Francisco
1. Hyatt Regency San Francisco at Embarcadero Center
2. Suite upgrade declined (placed in king room on high floor...maybe a Balcony King?, room 1720)
3. ~350 ft
4. 1 bed, 1 bath
5. D
6. Good view from room as it was top floor facing the bay, however, it was most certainly not a suite.
Approximately 10-days prior to the stay I called the Diamond line and applied one of my confirmed suite upgrade awards. The agent called the hotel and confirmed an Embarcadero suite for my stay. Per suggestions on the FT review thread, I called and spoke with a front desk manager who was happy moved me to a Balcony Suite. Upon check-in around 1PM, I was informed that two guests had failed to check out and that suites were not available.
The same FD manager who I confirmed the upgrade over the phone with was on duty that afternoon. He remembered speaking to me and informed me that the best they could do was a high-floor balcony king. He apologized profusely and gave me vouchers for breakfast (not that great since I have the Regency Club w/my status), the 1W amenity and the G2 bonus. It's been ten days and neither the stay nor the G2 bonus have posted. I guess it is time to write/call Hyatt?
2. Suite upgrade declined (placed in king room on high floor...maybe a Balcony King?, room 1720)
3. ~350 ft
4. 1 bed, 1 bath
5. D
6. Good view from room as it was top floor facing the bay, however, it was most certainly not a suite.
Approximately 10-days prior to the stay I called the Diamond line and applied one of my confirmed suite upgrade awards. The agent called the hotel and confirmed an Embarcadero suite for my stay. Per suggestions on the FT review thread, I called and spoke with a front desk manager who was happy moved me to a Balcony Suite. Upon check-in around 1PM, I was informed that two guests had failed to check out and that suites were not available.
The same FD manager who I confirmed the upgrade over the phone with was on duty that afternoon. He remembered speaking to me and informed me that the best they could do was a high-floor balcony king. He apologized profusely and gave me vouchers for breakfast (not that great since I have the Regency Club w/my status), the 1W amenity and the G2 bonus. It's been ten days and neither the stay nor the G2 bonus have posted. I guess it is time to write/call Hyatt?
Aug 16, 2010, 4:33 pm
#411
Join Date: Jun 2008
Location: Dallas, TX
Programs: SPG*P, AA*1MM, UA*1P, Hilton*D, Hyatt*D, Sixt*P, Hertz*P, Avis*F, Delta*G
Posts: 242
ONLY BREAKFAST??
did you manage to get your e-cert back?
did you manage to get your e-cert back?
1. Hyatt Regency San Francisco at Embarcadero Center
2. Suite upgrade declined (placed in king room on high floor...maybe a Balcony King?, room 1720)
3. ~350 ft
4. 1 bed, 1 bath
5. D
6. Good view from room as it was top floor facing the bay, however, it was most certainly not a suite.
Approximately 10-days prior to the stay I called the Diamond line and applied one of my confirmed suite upgrade awards. The agent called the hotel and confirmed an Embarcadero suite for my stay. Per suggestions on the FT review thread, I called and spoke with a front desk manager who was happy moved me to a Balcony Suite. Upon check-in around 1PM, I was informed that two guests had failed to check out and that suites were not available.
The same FD manager who I confirmed the upgrade over the phone with was on duty that afternoon. He remembered speaking to me and informed me that the best they could do was a high-floor balcony king. He apologized profusely and gave me vouchers for breakfast (not that great since I have the Regency Club w/my status), the 1W amenity and the G2 bonus. It's been ten days and neither the stay nor the G2 bonus have posted. I guess it is time to write/call Hyatt?
2. Suite upgrade declined (placed in king room on high floor...maybe a Balcony King?, room 1720)
3. ~350 ft
4. 1 bed, 1 bath
5. D
6. Good view from room as it was top floor facing the bay, however, it was most certainly not a suite.
Approximately 10-days prior to the stay I called the Diamond line and applied one of my confirmed suite upgrade awards. The agent called the hotel and confirmed an Embarcadero suite for my stay. Per suggestions on the FT review thread, I called and spoke with a front desk manager who was happy moved me to a Balcony Suite. Upon check-in around 1PM, I was informed that two guests had failed to check out and that suites were not available.
The same FD manager who I confirmed the upgrade over the phone with was on duty that afternoon. He remembered speaking to me and informed me that the best they could do was a high-floor balcony king. He apologized profusely and gave me vouchers for breakfast (not that great since I have the Regency Club w/my status), the 1W amenity and the G2 bonus. It's been ten days and neither the stay nor the G2 bonus have posted. I guess it is time to write/call Hyatt?
Aug 16, 2010, 7:33 pm
#412
Join Date: Aug 2001
Posts: 1,338
1. Hyatt Regency San Francisco at Embarcadero Center
Approximately 10-days prior to the stay I called the Diamond line and applied one of my confirmed suite upgrade awards. The agent called the hotel and confirmed an Embarcadero suite for my stay. Upon check-in around 1PM, I was informed that two guests had failed to check out and that suites were not available.
Approximately 10-days prior to the stay I called the Diamond line and applied one of my confirmed suite upgrade awards. The agent called the hotel and confirmed an Embarcadero suite for my stay. Upon check-in around 1PM, I was informed that two guests had failed to check out and that suites were not available.
Aug 17, 2010, 2:03 am
#414
Join Date: Oct 2009
Location: Perth, Australia
Programs: Hilton Diamond, QFF WP, Velocity Gold
Posts: 647
wpj: Great that you've had all those suite upgrades but unfortunately you're in a different league! As I understand, you get suite upgrades every stay since you are courtesy card. This thread was more for us lower diamond-ites who need to use upgrade certificates =)
Aug 17, 2010, 9:27 am
#415
Join Date: Apr 2010
Location: Canada
Programs: AA EXP 3.2MM, Hyatt Courtesy Card/Diamond, Hertz #1 Gold
Posts: 764
in PH Buenos Aires I normally got upgradeded to park exec suites that is 3 times upgrade. and using FFN or similar.
Aug 17, 2010, 1:20 pm
#416
Join Date: Feb 2008
Posts: 1,597
As a Diamond, I have been upgraded to a suite more than 90% of the time (so far approx 30 -35 nights as a Diamond).
Many Hyatt hotels upgrade diamonds to available suites at check-in. That is on top of the certificates (which are great!). Hyatt has been wonderful since I switched last year.
Aug 17, 2010, 3:05 pm
#417
Join Date: Aug 2008
Location: Bay Area, California
Posts: 272
Park Hyatt Mendoza
- Booked basic room, but was upgraded to Governor's Suite (multiple upgrade granted due to special occasion)
- Large bedroom with large bathroom. Large living room with small bathroom.
- Very thrilled with the upgrade.
Other info: Booked using Government rate and paid with Costco checks. No difference in treatment.
- Large bedroom with large bathroom. Large living room with small bathroom.
- Very thrilled with the upgrade.
Other info: Booked using Government rate and paid with Costco checks. No difference in treatment.