Jul 1, 2013, 10:41 am
Last edit by: seawolf
Based upon requests, this is now a wiki - please feel free to edit - but please only post the suite that you are confirmed into and not what you ultimately get (eg PH Vendome books into Park Suite but many ultimately get a Park Executive Suite). I'll start with that one for formatting example - I will try to do refinements to this when I have some time later.
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Mar 1, 2016, 9:27 am
#1156
Join Date: Sep 2012
Posts: 4,431
I was status-matched during the Twitter promo. I just checked, no DSU showing either. It still shows 1 used (from last year), 0 remaining. Expiration 2/28/17.
Has anybody who got Diamond via the Twitter promo gotten a new set of DSU? Maybe just those who earned Diamond are getting them.
Has anybody who got Diamond via the Twitter promo gotten a new set of DSU? Maybe just those who earned Diamond are getting them.
Mar 1, 2016, 9:58 am
#1157
Join Date: Jun 2009
Programs: DL GM,Hyatt Explorist, Hilton Gold, Marriott Titanium, NEXUS
Posts: 281
I used one of my remaining DSU's for 5 nights at Hyatt Times Square. Was offered the Corner Suite, but requested and was granted the Executive Suite instead (595 sq ft with pull-out sofa).
Mar 1, 2016, 10:11 am
#1158
Join Date: Sep 2012
Posts: 4,431
I was status-matched during the Twitter promo. I just checked, no DSU showing either. It still shows 1 used (from last year), 0 remaining. Expiration 2/28/17.
Has anybody who got Diamond via the Twitter promo gotten a new set of DSU? Maybe just those who earned Diamond are getting them.
Has anybody who got Diamond via the Twitter promo gotten a new set of DSU? Maybe just those who earned Diamond are getting them.
Regarding my concern that only those who earned DSU-- many commenters on OMAAT matched and got their DSU.
Mar 1, 2016, 10:33 am
#1159
Join Date: Aug 2015
Location: SIN
Posts: 1,098
I just remembered that I actually "redeemed" 2 DSU from last year. The first stay, I completed. The second one was confirmed to be a suite at HR Huntington Beach for a stay in April. Shouldn't that show as a REDEEMED DSU-- as in 2 earned/redeemed?
Regarding my concern that only those who earned DSU-- many commenters on OMAAT matched and got their DSU.
Regarding my concern that only those who earned DSU-- many commenters on OMAAT matched and got their DSU.
Mar 1, 2016, 1:04 pm
#1160
Join Date: Feb 2014
Posts: 252
I generally think Hyatt provides good customer service, but I had a very disappointing interaction today.
I DM'ed Hyatt on Twitter to apply a new DSU to a reservation at the PH Chicago. I checked in advance to make sure the DSU suite (Executive Suite) was available. Hyatt responded a few hours later and said the DSU suite wasn't available. After I told them I saw the suite available for sale online, they said that the DSU books into the Grand Executive Suite, no the Park Executive that available.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
I DM'ed Hyatt on Twitter to apply a new DSU to a reservation at the PH Chicago. I checked in advance to make sure the DSU suite (Executive Suite) was available. Hyatt responded a few hours later and said the DSU suite wasn't available. After I told them I saw the suite available for sale online, they said that the DSU books into the Grand Executive Suite, no the Park Executive that available.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
Mar 1, 2016, 3:14 pm
#1161
Join Date: Oct 2006
Location: Newport Beach / San Francisco / Seattle
Programs: UA GS 1MM, Amex Centurion, Hyatt Globalist, Marriott Ambassador
Posts: 289
I generally think Hyatt provides good customer service, but I had a very disappointing interaction today.
I DM'ed Hyatt on Twitter to apply a new DSU to a reservation at the PH Chicago. I checked in advance to make sure the DSU suite (Executive Suite) was available. Hyatt responded a few hours later and said the DSU suite wasn't available. After I told them I saw the suite available for sale online, they said that the DSU books into the Grand Executive Suite, no the Park Executive that available.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
I DM'ed Hyatt on Twitter to apply a new DSU to a reservation at the PH Chicago. I checked in advance to make sure the DSU suite (Executive Suite) was available. Hyatt responded a few hours later and said the DSU suite wasn't available. After I told them I saw the suite available for sale online, they said that the DSU books into the Grand Executive Suite, no the Park Executive that available.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
Have you tried giving them a call and asking for the same upgrade? Their Twitter team hasn't really scored any points with me and I avoid reaching out to them that way, whereas every time I call in for a DSU, the folks on the phone seem genuinely delighted to try to get me the best suite possible ^
aaron
Mar 1, 2016, 4:25 pm
#1162
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I generally think Hyatt provides good customer service, but I had a very disappointing interaction today.
I DM'ed Hyatt on Twitter to apply a new DSU to a reservation at the PH Chicago. I checked in advance to make sure the DSU suite (Executive Suite) was available. Hyatt responded a few hours later and said the DSU suite wasn't available. After I told them I saw the suite available for sale online, they said that the DSU books into the Grand Executive Suite, no the Park Executive that available.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
I DM'ed Hyatt on Twitter to apply a new DSU to a reservation at the PH Chicago. I checked in advance to make sure the DSU suite (Executive Suite) was available. Hyatt responded a few hours later and said the DSU suite wasn't available. After I told them I saw the suite available for sale online, they said that the DSU books into the Grand Executive Suite, no the Park Executive that available.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
Mar 2, 2016, 1:47 am
#1164
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I DM'ed Hyatt on Twitter to apply a new DSU to a reservation at the PH Chicago. I checked in advance to make sure the DSU suite (Executive Suite) was available. Hyatt responded a few hours later and said the DSU suite wasn't available. After I told them I saw the suite available for sale online, they said that the DSU books into the Grand Executive Suite, no the Park Executive that available.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
I was disappointed, but understood. Then I decided to check the difference in the rooms on the website. Hyatt uses the exact same photos and description for both rooms down to the punctuation. I pointed this out in another DM and the rep told me I was wrong; the rooms were different. I said I'm reading straight from the Hyatt site and they just responded to have a nice day. No other explanation.
I'm used to hotels playing games with the DSUs at this point, but if you are going to try to limit the use at least change the photos or description. It's just lazy and disingenuous.
So no games here... for a DSU the entry level suite has to be available.
The PH Chicago's website tells a different story.... 2 different suite types.
Mar 2, 2016, 5:47 am
#1165
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Mar 2, 2016, 5:58 am
#1166
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I don't see what you (think) you are seeing. The PH Chicago lists a number of suites, the Park Suite being the entry level suite with 831-square-foot and then the Park Executive Suite with 900-square-foot, etc. There's also a substantial price difference between the different types....
So no games here... for a DSU the entry level suite has to be available.
So no games here... for a DSU the entry level suite has to be available.
No the PH website doesn't tell a different story. The Wiki says "Park Suite" (which is a type on the hotel page.). The OP was told that it books into the "Grand Executive Suite", which is also on the hotel page.
Mar 2, 2016, 6:09 am
#1167
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I'm getting confused :-). Why would the entry level suite for a DSU be anything more than the cheapest suite available which is the Park suite (and not the executive version which is +$100-200)?
Or does an entry in a wiki here for something that someone has gotten maybe once beat what the GP T&C's demand....?
Or does an entry in a wiki here for something that someone has gotten maybe once beat what the GP T&C's demand....?
Mar 2, 2016, 6:56 am
#1168
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I'm getting confused :-). Why would the entry level suite for a DSU be anything more than the cheapest suite available which is the Park suite (and not the executive version which is +$100-200)?
Or does an entry in a wiki here for something that someone has gotten maybe once beat what the GP T&C's demand....?
Or does an entry in a wiki here for something that someone has gotten maybe once beat what the GP T&C's demand....?
It happens that some hotels book into higher/more expensive suites than the entry level. I don't have much experience with it but I booked a room at the Andaz 5th Ave for next month. The "Splash Suite" which the DSU books into is actually the 3rd least expensive suite they have.
Mar 2, 2016, 7:21 am
#1169
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I'm getting confused :-). Why would the entry level suite for a DSU be anything more than the cheapest suite available which is the Park suite (and not the executive version which is +$100-200)?
Or does an entry in a wiki here for something that someone has gotten maybe once beat what the GP T&C's demand....?
Or does an entry in a wiki here for something that someone has gotten maybe once beat what the GP T&C's demand....?
IIRC the PH Chicago changed the DSU suite from the entry suite (Park Suite) to the Grand (Executive) suite sometime in the last year perhaps in an attempt to limit the number of possible DSU redemptions since there are more Park Suites than the new category or possibly that they actually have demand for those paying cash for the Park Suite but not the higher category suite.