RichardInSF

I've never pushed this guarantee, even though I know it's available to me. If the hotel is really full, they will honor this guarantee by walking someone else, and it's just not something I'd rather be responsible for causing.

GUWonder

I've used it a few times and found it generally useful (although I've struck out with this benefit too, in that they claimed "extraordinary demand"). Sometimes I've used it to get reservations at a property that was showing up as sold-out on hyatt.com but that had rooms available on Priceline (i.e., the room was still available but apparently pre-sold) or for (I think) awards but not for a Hyatt-sold paid rate.

Flyer26

Does anyone know what room number endings correspond to what categories of rooms at the Park Hyatt, Tokyo? Are rooms ending *01 all Park View King, or Deluxe rooms? And, what are your favourites?

greg999

I recently stayed for two nights at the Park Hyatt Tokyo in early January. I read all the threads on flyertalk before going so will try to post some new information.

Reservation process: I booked the cheapest room at the prevailing rate on Hyatt's website, which was 46,000 yen. I used an 6,000 point upgrade award for a park suite. I had booked the room about 2-3 months before my trip, and called hyatt customer service to book the upgrade. I didn't get a response from them for several weeks, so emailed the hotel and the next day got a reply confirming me in a park suite.

Room: As previously described on this site, it is quite a nice suite and the pictures from the website are accurate. The only disappointment was, although it was a corner room, one wall of windows had been blocked out with shutters that couldn't be opened. According to the hotel it was to prevent one from seeing into the adjacent room.
I had emailed the hotel about getting a Mt. Fuji view and did get one of these rooms. Luckily I was able to see Mt. Fuji the last day, which I understand is quite rare.

Food: I ate at both the New York Grill for their holiday buffet lunch and ordered room service. The holiday buffet was 9,000 yen and included a glass of Don Perignon. (from 1999, I think) In addition to the substantial buffet you also got one entree you could order from the menu. Although the food was good, I was not blown away by the quality.
The room service menu items ranged from 2000 to 8000 yen. I had ordered a quite good avocado salad, a very average udon dish, and my friend got a small pasta dish. It was nice to take advantage of the suite and eat dinner in the room.
The basement of the building the hotel is in has about 10 different types of Japanese restaurants, with average prices of 1,500 to 2,000. The last day I ate at one of those restaurants and felt the Japanese food was better than the Japanese food through room service.
This hotel was my first stop in Japan so I was more in the mood for trying Japanese food. I think the New York Grill and room service menu would be more welcome at the end or middle of a Japan trip when one might want a change from Japanese food.

Location: I would have to agree with some of the previous posters that the location is inconvenient for tourism. It is about a 15 minute walk to Shinjuku station. It is located in west Shinjuku which is mostly office buildings. The only major sightseeing stop in west Shinjuku is the Tokyo Metropolitian Government building, but you get the same views from the hotel so don't need to go there. The Shinjuku nightlife is in east Shinjuku which feels like a long walk from the hotel.

Visiting Tsukiji market from hotel: On my previous Japan trips I had never woken up early to see it, but decided to do it this time. I took the taxi from the hotel leaving about 4:30 am. It cost ~3,000 yen. I took the subway back; the subways don't start running until 5 am. I would recommend taking the taxi there as most of the action in going on at 5 am. Very interesting and worth the early wakeup.

Overall impressions: While I enjoyed the hotel and am glad I stayed, I will probably stay elsewhere next time I'm in Tokyo. My hotel preference is to be within an easy walking distance of the sites and metro, so I'll probably try the Grand Hyatt in Roppongi next time. Also, the room rate is quite high so I'd consider a cheaper hotel and use the money saved for a nice dinner. It seems like you can get the Grant Hyatt for half the price using a stay certificate. However, if one wanted a superb suite and didn't mind a somewhat inconvenient location I would recommend this hotel with a suite upgrade award. To get a confirmed suite in advance for ~$450 a night in an expensive city like Tokyo is a good deal.

bl393

Who else agrees that PH Tokyo is the best property governed by Hyatt?

If you havn't experienced the property, then you must! Breathtaking views from the top floor rooms on the 51st far exceeds any view from the HK GH. Waking up and being one of the higest rooms in town facing Mt Fuji was worth the price alone. If you go to Tokyo, a must stay if you are using FFN.

I tip my hat to HK GH's lounge since the PH doesnt have one....but the gym and spa of the PH on the 45th and 46th floor is top notch. Is one of those "you got to be there to understand." If the PH did have a lounge, i am sure it would be spectacular.

...upon arriving at the property i was greated upon exiting the car. Guy confirmed my luggage to take into my room. then a seprate lady greets me and walks me through the building and up the elevator to the lobby on the 41st i believe. next another person escorts me to the second set of elevators where a 4th person greets me and takes me to my room. my room key was on a tiffany's looking key ring (unlike the ugly keys at the GH hong Kong and JW Marriott HK). THe hotel has a very homly feel and very unlike a hotel...some of the design aspects are similar to those of the W, but toned down...

overall the experience is a must try for those seeking luxurious stays at hyatt properties

RichardInSF

That's not a Tiffany-looking key ring, that IS a Tiffany-for-real key ring!

free101girl

I haven't tried all the Park Hyatts, but I do agree that PH Tokyo is a fantastic property. We had a wonderful stay in 2004. The service was outstanding and the views were spectacular.

jazzhou

I've always considered the Sydney PH to be the best of all, with a postcard view of the Opera and Harbour Bridge. Mmmm, I'm going to Tokyo next week and maybe I should switch if there're rooms left. It sure sounds tempting from the above post.

SDAA

1. Park Hyatt Vendome
2. Park Hyatt Sydney (if there is an Opera House view)
3. Park Hyatt Tokyo
4. Park Hyatt Milan
5. Park Hyatt Moscow

VL83

My wife and I have stayed at most Park Hyatts in the world (including five that are no longer Park Hyatts - among them are the losses in London and Buenos Aires, the one that is now a Four Seasons). We certainly put those in Tokyo, Paris (Vendome) and Sydney at the top, but would add Chicago, Madrid, and Melbourne as very near that distinguished level. Somewhat below are the Park Hyatts in Johannesburg, Zurich, and Milan. During our last visit to Tokyo, about six months ago, we stayed at the new Grand Hyatt, where we were upgraded to a corner suite. It was a thoroughly enjoyable experience. What the Grand Hyatt lacks in elegance vis-a-vis the Park Hyatt in Tokyo, it makes up for in location and the existence of an impressive RC.

Tummy

When we stayed there as a Diamond using points, we were put on the lowest level guest floor (42 I believe). It also appeared to be the smallest room size, though perfectly comfortable for the two of us. I was not too impressed with the room itself. I think the PH Paris Vendome rooms and bathroom is better.

I did not like that the Diamond breakfast is from room service only and the choice is limited. You are not able to pay more for something better.

The shuttle bus service to Shinjuku is not frequent enough and as a tourist the hotel isn't in the most convenient location.

The spa / gym facilities are very nice. I like that they use Aseop products there as well as the rooms. I still buy some occasionally from Barneys as a splurge.

holtju2

Just staying here for one night and then back on Sunday for additional nights using FFN. Overall my expectations have not been met.

Arrived in a taxi (from GH) and it took some time to get somebody to help me with my luggage.

It must be in house advertising that you have to walk pass couple of restaurants/bars on the way to the elevator to take you to the hotel lobby. Reminded me of a Las Vegas where you have walk through the casino first..

Finally got to the lobby where I should have been checked in but nobody paid any attention before I asked if somebody wouldn't mind check me in. I was then promptly taken to the 44th floor Twin Bed room although my preference is for a one King bed.

No mention of any Diamond benefits that I have learned after checking the FT to be the in room breakfast and use of the SPA facilities. No Diamond gift of any kind, although there was a hand written note from the General Manager inside the room.

The Internet appears to be free. Typically I prefer public IP address instead of private one so I asked the operator to connect me through to the Internet support. I was first connected to front desk where they inquired if I was able to connect to the Internet. Only when I told the second time that I would like to get a public IP I was transferred to the tech support that disconnected my call after 10 minutes or so after putting me to an extended hold. The tech support had had time understanding what the public IP means that lead to me believe that the service provider is not first rate.

Because the tech support had disconnected me I wanted to report the problem to the Manager on Duty. I dialed to the operator who didn't understand what the Manager on Duty means, although I repeated it at least ten times. The second operator was more proficient in English and promised to get the Manager to give me a call shortly. The manager promised to call the tech support and I received a call back from him shortly informing that the tech support would call me back by 8PM. I left to the gym at 8:05PM without having received a call.

To get to the gym you first have to take the elevator to the 45th floor, sign in, and then take additional elevator to the 47th floor. No chilled water bottles that I prefer but rather a water cooler. The temperature at the gym way too warm for any gym related activities, although the view was nice. Big drawback is the opening hours from 6AM to 10PM only. I sometimes would like to work out at midnight or later but it wouldn't be possible here.

grumbler

Hopefully your experience (though unfortunate for you) was a blip, because I have not had a bad experience there.

Some of the things you have pointed out are issues that you see in any Japanese hotel - gyms are not open late and they tend to be warm (the GHT one closes at 9PM, doesn't it ?), and the VPN issue is one that I have had trouble with in many luxury hotels. And like other international Hyatts, Diamond status doesn't automatically result in the benefits you get at other properties.

Anyway, good to point out where there were trouble spots for next time.

holtju2

The gym at the GH is open at least until 10PM because I was there earlier this week and it was not as warm as the Park Hyatt one.

I guess that I had set my expectations too high but I truly thought that this should be one of the best if not the best Park Hyatt around.

grumbler

Nothing wrong with high expectations - you are paying the freight, so you have to be satisfied. People have different tolerance levels, of course. Personally, I think it is the best Park Hyatt I have stayed in - but by no means the best hotel I have ever stayed in.

GHT pool area not as warm - maybe because the normal changing facilities (not the club facilities) are outside !