FlyerTalk Forums - View Single Post - Park Hyatt Tokyo (REOPENED 9 DEC 25) REVIEW - MASTER THREAD
Old Feb 16, 2007 | 7:22 am
  #192  
holtju2
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Just staying here for one night and then back on Sunday for additional nights using FFN. Overall my expectations have not been met.

Arrived in a taxi (from GH) and it took some time to get somebody to help me with my luggage.

It must be in house advertising that you have to walk pass couple of restaurants/bars on the way to the elevator to take you to the hotel lobby. Reminded me of a Las Vegas where you have walk through the casino first..

Finally got to the lobby where I should have been checked in but nobody paid any attention before I asked if somebody wouldn't mind check me in. I was then promptly taken to the 44th floor Twin Bed room although my preference is for a one King bed.

No mention of any Diamond benefits that I have learned after checking the FT to be the in room breakfast and use of the SPA facilities. No Diamond gift of any kind, although there was a hand written note from the General Manager inside the room.

The Internet appears to be free. Typically I prefer public IP address instead of private one so I asked the operator to connect me through to the Internet support. I was first connected to front desk where they inquired if I was able to connect to the Internet. Only when I told the second time that I would like to get a public IP I was transferred to the tech support that disconnected my call after 10 minutes or so after putting me to an extended hold. The tech support had had time understanding what the public IP means that lead to me believe that the service provider is not first rate.

Because the tech support had disconnected me I wanted to report the problem to the Manager on Duty. I dialed to the operator who didn't understand what the Manager on Duty means, although I repeated it at least ten times. The second operator was more proficient in English and promised to get the Manager to give me a call shortly. The manager promised to call the tech support and I received a call back from him shortly informing that the tech support would call me back by 8PM. I left to the gym at 8:05PM without having received a call.

To get to the gym you first have to take the elevator to the 45th floor, sign in, and then take additional elevator to the 47th floor. No chilled water bottles that I prefer but rather a water cooler. The temperature at the gym way too warm for any gym related activities, although the view was nice. Big drawback is the opening hours from 6AM to 10PM only. I sometimes would like to work out at midnight or later but it wouldn't be possible here.

Last edited by holtju2; Feb 16, 2007 at 7:29 am Reason: Typo
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