LauraFW

Does anyone know if there is a restriction on where you can use the $125 food and beverage credit from booking through AmEx FHR?

Majuki

I'm curious about this too. I'll be staying there soon.

onaward

Yes, the credit can only be used at hotel owned dining (like the food court, breakfast restaurant etc.). They will provide a list

left_arm

Are there any connecting rooms? I'm trying to decide if we need to book a suite or if two rooms are possible.

Eujeanie

You can now book (guarantee?) connecting rooms with Hilton (I just did it with another hotel)....on the reservation page it will ask if you want connecting rooms (there's a little thing looks sort of like an infinity symbol), click on that and proceed. If it's not there, then I'd say the answer is no. The problem with the hotel I booked (totally different place) was that you had to choose the same room type for both rooms - we had wanted one King next to two Doubles but it wouldn't do it.

Edit: I just tried and it looks like no connecting rooms at any of the 3 hotels in Resorts World.

ijgordon

There is lots of discussion in the Las Vegas FHR thread in the American Express forum here.

left_arm

Thanks, I tried with similar results. And, trying other hotels (like a local Hilton) that option is available. I appreciate the pointer

Eujeanie

Another interesting point about booking connecting rooms, I'm in the throes of it right now....traveling with our kids and grandkids, and they wanted connecting rooms of parents in one king and kids next door in 2 doubles....well, at least at the property I was trying (not in Vegas), both rooms had to be the same bed type, so had to book rooms connecting each with 2 double beds, they all said it was fine, maybe there's more flexibility if you call but we're ok.

Majuki

I just finished up a 3-night stay with one night using my Aspire certificate and two nights on an FHR rate. Mrs. Majuki and I were a bit disappointed that per other reports the Hilton credit can only be used at Dawg House. We chose to eat dinner there, and they had live music blasting for the duration of our meal. It wasn't the ambience we were seeking for dinner. There was an area setup outside of the venue on artificial turf with some tables, and there were some families with kids sitting there. Perhaps that's how they get around < 21s not being allowed inside the rest of the venue. However, when I stayed at the Conrad as recently as November the credit could be used at both The Kitchen and Suns Out Buns Out. It does feel like these hotels are trying to honor the credit in the most underhanded way possible.

The first night we were upgraded from a city view to a view of the Strip. For the 2nd and 3rd night we were offered the option of keeping the same room - I had booked the Strip view for these two nights - but it was an accessible room without an enclosed shower. I requested a new room, gave the reception my phone number, and received a call around 3 pm notifying me that my new room was ready.

Current FHR benefits are provided in the form of a letter:

We made our way to the 2nd room in the afternoon, but we sensed the hotel had used a deodorant to mask cigarette smoke. We opted for a different room without issue. Upon checkout the credits were reflected accurately. I did notice that gratuities were a separate line item on the bill, so I don't know if these would be removed if you used them as part of the $125 FHR credit or $33 per person breakfast credit. The line for the Kitchen was astronomical, far longer than my November trip, and it took us a solid 20-30 minutes to get seated both mornings. I can understand why they were shifting Hilton Golds and Diamonds to Dawg House, but why not just open up the venues eligible for the FHR credit? Also, there is a system limitation when trying to do a room charge when ordering via the kiosk at Famous Foods Street Eats. If you add a second guest name to the room in the Hilton reservation, the kiosk will display an error indicating there are multiple guests. The front desk, at least at Crockfords, knew how to fix this, but the experience was not seamless and involved trekking back to the reception to fix.

kilo

• Complimentary in-room Wi-Fi: $5.00 US Dollar credit applied to final guest folio at check out (didn't use since I had my Diamond number on the booking)

I thought every paid stay gets Wi-fi, courtesy of the resort fee?

MS02113

It's an absolute embarrassment that use of the credit is restricted to a "saloon and sports book" named "Dawg House" when there are literally dozens of other dining establishments at the resort. Would be bad enough for the Hilton, but especially egregious for the two luxury brands. How does corporate not step in?

Majuki

It's possible. I'm simply posting the wording of the letter verbatim, followed by my commentary. I didn't see any mention of a charge when connecting to Wi-Fi.

I agree. It was not an enjoyable meal for us with the music at full volume even though we sat in the "outside" area. Service was also slow. I understand that The Kitchen and SOBO are overflowing in the morning, but there needs to be a better solution.

dangerhsun

Staying with my wife and 2 young kids (4 and 2) this upcoming weekend. Plan to spend a good amount of time at the pool. Is the Cabana Pool still Crockfords only? The website is somewhat ambiguous stating that there are chairs that are "reserved for Crockfords guests".

Has anyone been offered a discount on a cabana/daybed? Not looking to roast in the sun for 6 hours. Recommendations on kids friendly activities?

Majuki

There was still a Crockfords only pool as of Saturday. There was an attendant handing out water and towels, but access to the pool wasn't restricted.

Eujeanie

Somehow that sounds contradictory? Who were they not restricting it to? If "anybody" (from the Hilton, Conrad, off the street) could use it, how could it be Crockfords only?