azchains

I called and confirmed that they were still doing this daily so I think the user you're referring to may not have gone at the appropriate time.

libuser

Just wrapped another 2 nighter stay at the Crockfords.

The lady that checked me in remembered me and once again asked what the occasion was(wedding anniversary). Just as last time we were upgraded to a one bedroom suite and the welcome gift promptly arrived after we had dinner at Hells Kitchen(Which was amazing btw - definitely recommend).
Burned two amex certs, so my total was around $255 which covered dinner at Brezza, which was then comped by Amex. The suite was overlooking the mountains but even then the view was amazing. Room rates were in the $1000+ for that room type.

Also I would like to mention that we did the buffet each day and even though we went over the allotted $50 Diamond credit(afaik closer to $70 for 2) they removed the charge in full, so another big thumbs up!
All in all amazing stay. Would certainly come back next time I am in LV.

sullim4

I agree with the comments here - Crockfords is underrated, completely undeserving of their low 3.5 Tripadvisor rating, and I think they get a bad rap from some opening hiccups last July.

We stayed there last Saturday night on an AMEX free night cert. We were upgraded to a strip view room, via the app, on the 61st floor. The room was great - quiet, good view, excellent bathroom and amenities. The hard product is one of the best in Vegas, imo. The service at Crockfords itself - e.g. the front desk, was very cordial and not Vegas-like where most hotels treat you by default like riff raff. My only minor quibble with the room - 1 ply toilet paper? In a luxury property, really? They couldn't spring for 2 ply?

We rented a cabana at the VIP pool to watch the Sunday basketball games rather than camp out at a book. I really enjoyed this given the weather was warm and the winds were calm. I thought the pool service was just okay; we had to ask for drinks multiple times, and service was slow yet overbearing at other times. I was a little annoyed that they apparently changed their policy recently with cabanas where they limit food ordering to large "platters" that feed 4-6 rather than individual plates. However, the pricing was a lot more competitive than other Vegas properties. Pricing is dynamic and it's cheaper to book before you get to the resort. We paid $400 for the day, $200 of which was a F&B minimum. $250 of that was paid for by our Hilton AMEX resort credit... so $150 plus tax out of pocket for this was a really solid value. I'd do this again in a heartbeat.

Where Crockfords falls short, in my view, is the larger Resorts World complex. The Kitchen served up terrible food, even for a hotel breakfast, that wasn't worthy of the Diamond credit. The casino doesn't have a proper sports book, they cram it into a restaurant. The theming is all over the place - it's clear they were trying to go after Asian guests but now it's a hodgepodge of that and some attempt to attract wealthier young people. The casino was fairly quiet while we were there. There really wasn't any compelling dining option there which I thought was strange. We went down to Encore and ate at Sinatra for dinner, which was terrific. It's also on an island - that stretch of the boulevard between Fashion Show and Resorts World feels unsafe at night and like a place you could be a victim of a crime.

This setup for Crockfords feels most similar to me to the Four Seasons at the south end of the strip. Both are "Hotels within a Hotel", in a larger complex that caters to a variety of guests at extreme ends of the strip. Pricing is similar for both. We also stayed at the Four Seasons this trip, and I've got to say, the service there was just vastly superior to Crockfords. Breakfast at the 4S's restaurant was light years ahead of The Kitchen. We both preferred the larger Mandalay Bay complex to Resorts World as well.

I think Crockfords works well in certain situations - it is a great FNC redemption, it's a great way to earn Hilton points on the strip if the Waldorf or the Elara aren't available, and if you want close access to the Wynn properties, it's very convenient. Otherwise, price being equal, I'd probably book at Venetian/Palazzo, Wynn/Encore, or the Four Seasons before I would book at Resorts World. It's still a great property - just not my first choice.

mster

Which outlets are participating for the $125 F&B credit? Is it legitimately all the outlets not mentioned in the fine print on the FHR handout as being excluded?

So Starbucks, Craig's Vegan Ice Cream, not specifically mentioned as excluded restaurants etc. all eligible?

SFO 1K

Yes. If not excluded they are available.

mster

Can food reliably be charged to the room during the window between normal and late checkout (11am-4pm) for use with the FHR / Diamond credits?

I'm slightly concerned that I'll get a big F&B bill at 2 or 3pm close to late checkout time and the restaurant won't be able to see my reservation / name / room # info in their system and will fail to charge it to the room.

SFO 1K

If you haven't checked out, they will be able to see your room. Make sure your late checkout is clearly noted during check in and your keys are still operating after noon on the date of checkout.

Every time I charged to my room, I just gave my name and room number (sometimes handed them ID on request) and they looked me up and came back with everything A-OK.

mster

Late checkout confirmed and keys updated for 4pm.

Zero issues with dining options finding me in their system and charging to room so far. Just wanted to see if anyone had experienced issues with the system ceasing to "see" them correctly after normal checkout time 👍

Eujeanie

What restaurant(s) did you charge to? We're thinking of trying Brezza for dinner on our one night there, but only if we can charge it to the room.

mster

Several outlets are excluded including Brezza and Carversteak. Starbucks, Famous Foods and actual (not GrubHub) room service work. Haven't tried anything else.

Eujeanie

Uh oh. So forget about using resort credits, you can't charge those to the room at all? So it will be like going to any free standing restaurant, just pay at the table and have it show up as a restaurant on your cc? That sure cuts down the points earned from 14x to 7x (with the Aspire card).

SFO 1K

No No No.
You charge resort credit items to your room. There are some restaurants that are expressly excluded from being eligible for the resort credits and those are spelled out in a welcome letter you receive.

Eujeanie

Ok, I misunderstood mster.

mster

So LXR double billed for two separate prepaid LXR FHR stays. LXR billed the card I presented for incidentals for the stay instead of billing the AmEx virtual card associated with the stay (from what I can tell prepaid FHR reservations are typically billed in the following fashion - you book and prepay through FHR which uses the expedia backend and then the hotel bills the AmEx virtual card associated with the FHR booking at check-in - this should be effectively transparent to the end user).

Any suggestions for how to get these charges refunded?

I would absolutely not stay at this hotel again. The service is extremely poor and the sheer amount of my time they wasted with billing issues of numerous kinds during (and apparently even after) my stay made me wish I was staying absolutely anywhere else. I've never had a property waste so much of my time or elevate my blood pressure quite like this one - tons of issues, repeated over the top apologetic reassurances that the issues had been fixed when nothing had in fact been done and absolutely zero service recovery of any kind whatsoever despite all the issues. During my stay they also failed to answer any of +/- 10 attempted calls from the room to the front desk - their phone system just hangs up on you if you're on hold for more than a minute so your only option is to HUCA. Just catastrophically poor service.

kilo

A review of a 4 night stay here last month.

We arrived late (after 1 am), having flown in from Hawaii. We took an Uber from the airport to the hotel. The vehicle access to the hotel was closed thanks to a huge gate. The Uber driver took us round to the Conrad entrance from where we went with the assistance of a porter, to the Lobby of Crockfords. We rented a car the next day and noted that the gates were sometimes closed in the early evening. Simply waiting at the entrance or possibly horning grabs someone’s attention and the gates would be opened. The porte-cochère and surrounding area is on the small size with no particular lanes to direct traffic a reflection of the small size of the hotel. Valet parking is free for Crockfords hotel guests.






Hotel limousines

Closed entrance


We were offered a cup of Crockfords’ signature tea which I was made to drink by my wife. She liked it, I did not think it tasted great. We were not offered an upgrade (diamond) but I did not expect one ask for one we booked a Strip view suite and the next room up was the entertainment suite at 3-4 times the rate of our room. They had run out of souvenir keys. I did get a Crockfords stuffed toy. We got a 2pm check out without much fuss.








Crockfords rooms are located across 8 high floors in the Conrad tower. I understand there are also some rooms in the Hilton tower as well as some ground floor villas. Our suite was identical to the suite reviewed by libuser above. The décor was nice and understated. The view stretched all the way to the end of the strip (Luxor /Delano) but was spoilt a bit by the unbuilt plots of land adjacent to the hotel. The suite was a reasonable size (not massive or small) with high ceilings and floor to ceiling windows. The drapes could be opened electronically . I liked the spotlights in the rooms. There was a restroom to the left as one enters the suite. There was a Nepresso coffee machine in the room. There was also a Theragun percussive massage device in the suite. The master bathroom had a tub and separate shower as expected . The WC had a night light within the bowl which came on as you approached. The lid also lifted automatically as you approached and closed as you left. There is a large walk-in closet accessed from the master bathroom.There was daily housekeeping and turn down service.















Strip view at night

Strip view



Crockfords have changed the way they handle the elite breakfast credits over multiple days. You can now pool your daily credits and spend them at anytime during your stay. As has been previously noted the credits can be used in the Kitchen, Sun’s out Buns out and for room service. We did get room service on two occasions and the service was prompt and we were satisfied with our orders. As was mentioned above they also put out some coffee and pastries in the morning at the bar in the lobby. I think up to 11 am. I wouldn’t go as far as calling it a breakfast another poster did, but can be useful . I did visit on our last day as I was passing by. The pastry had almost gone and there were some fruits in addition to tea and coffee.



Morning tea



Crockfords is run independently from the Conrad and Hilton and you do get a feel that the staff in the Crockfords are more attentive and helpful compared to the Conrad. There were no billing or points posting issues. Overall a more pleasant stay than the Conrad.



Lots of artwork in the lobby and corridors