Crockfords Las Vegas, LXR Hotels & Resorts {US-NV}
Apr 15, 2022, 11:11 am
#137
Join Date: Nov 2002
Location: UK
Posts: 816
Apr 15, 2022, 11:25 am
#138
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,223
Really, your pictures captured so beautifully so many of the textures in the decor.
Apr 22, 2022, 1:45 am
#140
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,065
At the far left (⅓ from the bottom) is visible the Guardian Angel Cathedral. Their anticipated Sunday Mass (at 2:30 p.m. on Saturday) is one of the earliest in the world, by special indult from Rome, because of all the night workers on the Strip.
Last edited by SPN Lifer; Apr 23, 2022 at 9:01 pm
Apr 22, 2022, 10:25 pm
#141
Join Date: May 2004
Location: Raleigh-Durham
Programs: HH Diamond; Marriott Gold; AA Platinum
Posts: 758
So, for those of you who had an amazing experience at Crockfords – this review might not apply to you at all however, I wanted to share ours with you.
PROS – Beautiful lobby/ beautiful rooms.
CONS – I remember reading a FT review on Crockfords – where someone said it was just not up to the standard of what it purports to be. And I whole-heartedly agree. See experience below –
- We got there around 4:45pm. Long line checking in, 3 agents at the desk. One of the agents walk off to escort a guest to the elevators, walks back very very slowly, and then disappears into the back office, while the line continues to grow. At this point, we and the folks behind us have been waiting for over 20 mins.
- We had booked through FHR. She tells us she can’t give us an upgrade because there are no rooms available. When I express surprise especially due to the size of the hotel, she tells me Conrad and Hilton is way larger. Crocksford has only 236 rooms and all of them are booked solid. Again, I expressed surprise at this, and she reaffirmed what she was saying. As she was taking our credit cards, on a whim, I pull up the Hilton app, plug in the dates, and there are one bedroom suites available (both queen size and king size). I point this out to her, and she says she can’t see it in the system – but she can go ask the manager. So, I told her – yes, please do so. Sure enough, manager shows us, types away furiously on the keyboard and then tells us “yes, a suite has freed up, so they are assigning it to us”. I would love to know what happened here. Was she trying to not give us an upgrade, or did she really not see it. Either way, going through that experience was not a good start, though – the suite was beautiful. It was on the 59th floor with a strip view.
- They really didn’t do a very good job of explaining the additional Diamond credit, so it was a good thing I had done my research on the boards for both the FHR and Diamond credits.
- Small things that you would not expect from a luxury hotel (the experience I wanted that is why I chose the Crocksford and not Conrad) – the shampoo dispenser was empty. Found that out only when I was already in the shower. Ughs!
- Food, as many of you pointed out, was not good. Service at The Kitchen was horrible. Breakfast buffet was subpar. We had lunch at the food court – again, very meh.
- Each time we gave our room number for the food/purchases to be charged – we were told there is no credit card on file. Which makes no sense. The restaurant/gift store/food court would call the front desk, and get the charges manually entered. We stopped by the front desk several times to reconfirm and they would say it had been fixed. But it wasn’t.
- It wasn’t busy – but the valets never had our car ready. We were asked to call 15 mins ahead of time, and we did that but then had to wait for an additional 10 to 15 mins for them to bring the car around. We tipped generously but at the same time, realized they don’t really work on getting the car until you come downstairs.
- If you need anything, you would call the housekeeping. Which is like a call center – and both times we called – we were on hold for over 10 mins with music playing L
This was our first FHR booking – we have some coming up in August for Hanoi and Bangkok and definitely hoping the Crocksford experience was a one-off. Definitely not going back there the next time we go to Vegas.
PROS – Beautiful lobby/ beautiful rooms.
CONS – I remember reading a FT review on Crockfords – where someone said it was just not up to the standard of what it purports to be. And I whole-heartedly agree. See experience below –
- We got there around 4:45pm. Long line checking in, 3 agents at the desk. One of the agents walk off to escort a guest to the elevators, walks back very very slowly, and then disappears into the back office, while the line continues to grow. At this point, we and the folks behind us have been waiting for over 20 mins.
- We had booked through FHR. She tells us she can’t give us an upgrade because there are no rooms available. When I express surprise especially due to the size of the hotel, she tells me Conrad and Hilton is way larger. Crocksford has only 236 rooms and all of them are booked solid. Again, I expressed surprise at this, and she reaffirmed what she was saying. As she was taking our credit cards, on a whim, I pull up the Hilton app, plug in the dates, and there are one bedroom suites available (both queen size and king size). I point this out to her, and she says she can’t see it in the system – but she can go ask the manager. So, I told her – yes, please do so. Sure enough, manager shows us, types away furiously on the keyboard and then tells us “yes, a suite has freed up, so they are assigning it to us”. I would love to know what happened here. Was she trying to not give us an upgrade, or did she really not see it. Either way, going through that experience was not a good start, though – the suite was beautiful. It was on the 59th floor with a strip view.
- They really didn’t do a very good job of explaining the additional Diamond credit, so it was a good thing I had done my research on the boards for both the FHR and Diamond credits.
- Small things that you would not expect from a luxury hotel (the experience I wanted that is why I chose the Crocksford and not Conrad) – the shampoo dispenser was empty. Found that out only when I was already in the shower. Ughs!
- Food, as many of you pointed out, was not good. Service at The Kitchen was horrible. Breakfast buffet was subpar. We had lunch at the food court – again, very meh.
- Each time we gave our room number for the food/purchases to be charged – we were told there is no credit card on file. Which makes no sense. The restaurant/gift store/food court would call the front desk, and get the charges manually entered. We stopped by the front desk several times to reconfirm and they would say it had been fixed. But it wasn’t.
- It wasn’t busy – but the valets never had our car ready. We were asked to call 15 mins ahead of time, and we did that but then had to wait for an additional 10 to 15 mins for them to bring the car around. We tipped generously but at the same time, realized they don’t really work on getting the car until you come downstairs.
- If you need anything, you would call the housekeeping. Which is like a call center – and both times we called – we were on hold for over 10 mins with music playing L
This was our first FHR booking – we have some coming up in August for Hanoi and Bangkok and definitely hoping the Crocksford experience was a one-off. Definitely not going back there the next time we go to Vegas.
Apr 23, 2022, 7:43 am
#144
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,223
Well that's disturbing, Monday is usually pretty slow, we're checking in on a Saturday. 
Maybe that was the problem, they didn't expect it to be busy so didn't staff accordingly. Let's hope.
I'm sure people would rather find the elevators themselves than prolong the check-in process.
Maybe that was the problem, they didn't expect it to be busy so didn't staff accordingly. Let's hope.I'm sure people would rather find the elevators themselves than prolong the check-in process.
Apr 23, 2022, 8:34 am
#145
Join Date: Nov 2002
Location: UK
Posts: 816
- We had booked through FHR. She tells us she can’t give us an upgrade because there are no rooms available. When I express surprise especially due to the size of the hotel, she tells me Conrad and Hilton is way larger. Crocksford has only 236 rooms and all of them are booked solid. Again, I expressed surprise at this, and she reaffirmed what she was saying. As she was taking our credit cards, on a whim, I pull up the Hilton app, plug in the dates, and there are one bedroom suites available (both queen size and king size). I point this out to her, and she says she can’t see it in the system – but she can go ask the manager. So, I told her – yes, please do so. Sure enough, manager shows us, types away furiously on the keyboard and then tells us “yes, a suite has freed up, so they are assigning it to us”. I would love to know what happened here. Was she trying to not give us an upgrade, or did she really not see it. Either way, going through that experience was not a good start, though
Arguably your experience is a positive for the hotel, considering they were prepared to back down and offer the upgrade when challenged.
Last edited by kilo; Apr 23, 2022 at 10:14 am
Apr 23, 2022, 11:42 pm
#146
Join Date: Apr 1999
Location: BOS
Programs: American LTG, Bonvoy G, Hilton LTD
Posts: 117
I' m guessing that the boundary between Crockford's and 50+-floor Conrad rooms at Resort World is fungible as needed. So @Desirees upgrade suite may have been sitting in Conrad inventory and the manager that came over grabbed it for one night as a Crockford upgrade. This trick would be something that the initial clerk wouldn't be authorized to perform. Sadly, this situation and others like it make it difficult to effectively automate room upgrades.
Apr 25, 2022, 7:52 am
#147
Join Date: Nov 2002
Location: UK
Posts: 816
I' m guessing that the boundary between Crockford's and 50+-floor Conrad rooms at Resort World is fungible as needed. So @Desirees upgrade suite may have been sitting in Conrad inventory and the manager that came over grabbed it for one night as a Crockford upgrade. This trick would be something that the initial clerk wouldn't be authorized to perform. Sadly, this situation and others like it make it difficult to effectively automate room upgrades.
Apr 26, 2022, 10:07 am
#148
Join Date: Mar 2014
Location: Sydney, Australia
Programs: QF P, HH D
Posts: 43
I've certainly seen reports either here or on YouTube of Crockfords/ Conrad (and Hilton) share inventory.
May 6, 2022, 12:47 pm
#149
Join Date: Jan 2020
Posts: 116
Just did a stay here for 3 nights booked through FHR. Thought I would share some reviews here.
Amazing hotel if you prefer a quite and luxury stay. It doesn't feel like a typical Vegas hotel. I used to stay at the Cosmo, where it's more younger vibe with crowds playing at the crabs table and loud in the casino area.
This time I am traveling with my parents, so we would prefer the quite. The hotel overall kinda feels like the Wynn to me
When you stay at the Crockfords you use the Crockfords exclusive elevators to the room, there are two. I think there are 8 floors total for the rooms at Crockfords. Since we booked through FHR, the front desk agent gave me a welcome letter of my benefits. She did also let me know that since I have Hilton Gold, I get another 50$ per day for food and beverages credit to use on some properties on site. Plus they have free coffee, tea, fruits and some small baked goods in the morning at the Lobby Bar. We did not get upgraded unfortunately (maybe because we had 3 people, the only upgrade would've been the 2 bedroom suite?) but the standard room is already pretty good. I read the welcome letter after I got into our room, I think we were supposed to get 2 sparkling wines at checkin but never did. You can present the letter to the front and get those I assume but I got too tired and never went back down.
The only complaint I have is the WiFi in the room, if you plan to work using WiFi in your room I would not advise you to stay at the Crockfords. They seem to have some issues with their WiFi coverage in the Crockfords, I first tried the free WiFi that's included in the resort fee. I kept disconnecting and loading a simple google front page will take minutes to load. Then I paid the 20$ per day premium WiFi and it was still laggy and constantly disconnects. I asked the front desk if they had any small meeting rooms that I can just use for a couple hours to take my conference call, but was told they don't and I ended up just go to the 2nd Conference floor and find a seat that was far away from the speakers that were playing music so I won't have much background noise.
I read reviews that other people were having WiFi issues at the Crockfords, but not Conrad or Hilton at Resorts World.
Again, I would strong advise against staying here if you plan to use your WiFi to work until they fix the WiFi issues here.
I would definitely stay here again if I was not working. Booking through FHR and having Hilton Gold status are basically offsetting the room cost which was (~200$ a night after resort fees), we saved a lot of money on food just by eating on property and you'll earn Hilton nights/points on the stay it's just too good of a value to pass up
(I let the front desk know about the WiFi issue, he kindly took off the premium WiFi charges off my bill and they are aware of the issue)
Amazing hotel if you prefer a quite and luxury stay. It doesn't feel like a typical Vegas hotel. I used to stay at the Cosmo, where it's more younger vibe with crowds playing at the crabs table and loud in the casino area.
This time I am traveling with my parents, so we would prefer the quite. The hotel overall kinda feels like the Wynn to me
When you stay at the Crockfords you use the Crockfords exclusive elevators to the room, there are two. I think there are 8 floors total for the rooms at Crockfords. Since we booked through FHR, the front desk agent gave me a welcome letter of my benefits. She did also let me know that since I have Hilton Gold, I get another 50$ per day for food and beverages credit to use on some properties on site. Plus they have free coffee, tea, fruits and some small baked goods in the morning at the Lobby Bar. We did not get upgraded unfortunately (maybe because we had 3 people, the only upgrade would've been the 2 bedroom suite?) but the standard room is already pretty good. I read the welcome letter after I got into our room, I think we were supposed to get 2 sparkling wines at checkin but never did. You can present the letter to the front and get those I assume but I got too tired and never went back down.
The only complaint I have is the WiFi in the room, if you plan to work using WiFi in your room I would not advise you to stay at the Crockfords. They seem to have some issues with their WiFi coverage in the Crockfords, I first tried the free WiFi that's included in the resort fee. I kept disconnecting and loading a simple google front page will take minutes to load. Then I paid the 20$ per day premium WiFi and it was still laggy and constantly disconnects. I asked the front desk if they had any small meeting rooms that I can just use for a couple hours to take my conference call, but was told they don't and I ended up just go to the 2nd Conference floor and find a seat that was far away from the speakers that were playing music so I won't have much background noise.
I read reviews that other people were having WiFi issues at the Crockfords, but not Conrad or Hilton at Resorts World.
Again, I would strong advise against staying here if you plan to use your WiFi to work until they fix the WiFi issues here.
I would definitely stay here again if I was not working. Booking through FHR and having Hilton Gold status are basically offsetting the room cost which was (~200$ a night after resort fees), we saved a lot of money on food just by eating on property and you'll earn Hilton nights/points on the stay it's just too good of a value to pass up
(I let the front desk know about the WiFi issue, he kindly took off the premium WiFi charges off my bill and they are aware of the issue)
Last edited by doenutt; May 6, 2022 at 2:11 pm