Majuki

Our stay was a little over two months ago at the end of July. I have a post about it here. The Hilton credits for Dawg House were $25 pp (so $50 in total). The FHR benefits were $33 pp each day for breakfast in the Kitchen and an allowance of $125 for the dining credits (for the duration of the stay, not daily).

DaveH

TY! Were the Dawg House credits per day also, or just on the direct cert (i.e., no the FHR) nights?

Majuki

The credits for the Dawg House would be per each day of your stay. Since we had the breakfast benefit and $125 food and beverage credit over the course of a two night stay via FHR, we didn't return to the Dawg House past the first night. We didn't like the ambience, and the food and service were just mediocre.

Eujeanie

It is really pathetic that in a complex of many, many restaurants that the only place you can use the Hilton elite credit is at one outlet that is mediocre at best. Hilton should be ashamed of this.

Majuki

I agree. As I said in my post documenting my stay Resorts World across its three Hilton brands on site is trying to honor this F&B benefit in the most underhanded way possible. I could somewhat - and only somewhat - understand the restriction back when the benefit was a breakfast benefit since The Kitchen has a line out the door most mornings, but there are enough eligible restaurants and quick serve places for the FHR credit to make those open for the F&B too. (Note that originally the food and beverage credit could be used at The Kitchen or Suns Out Buns Out.)

Eujeanie

But while many people want it for breakfast, the whole idea was to promote "flexibility" - "don't have to use it for breakfast, could be towards dinner, lunch, drinks" - where has that flexibility gone? ONE venue? Even the Waldorf Astoria, where many want to burn their credits in Vegas, allow you to use it for drinks at their bar (we did) and also at two breakfast options (we did)....and that is ALL the places they have at the W-A! Not like at RW where out of the dozen? or so outlets, bars and restaurants, you can use it at ONE? Ridiculous.

storewanderer

I could accept exclusions for restaurants within the complex that are leased to other parties but for restaurants operated by the resort itself, this credit should be accepted. That is the whole point of a flexible credit. I guess this is kind of a unique situation with a huge complex and a large number of outlets and for back office purposes limiting it to one food service operation certainly makes it easier.

I wonder how this property would have handled the old breakfast credit. Historically the old Las Vegas Hilton just sent the Honors Breakfast straight to their main casino buffet for breakfast, but there were a lot fewer Gold/Diamond back then. Even more historically I have heard the old Reno Hilton would deny the breakfast benefit existed (I think there is an old thread on that property here)... so issues with this benefit at the casino properties is not new.

Majuki

However, the setup is there for those staying under FHR rates, so things are in place should Resorts World choose to allow Diamonds and Golds the ability to use the F&B credit at those additional venues.

Since the hotels opened right around the time that the F&B credit replaced the breakfast benefit, my guess is that they would have continued to steer guests toward The Kitchen or Sun's Out Buns Out.

Eujeanie

Someone said a few threads up that the line used to be really long for the Kitchen when they were allowed the breakfast benefit, so why is the line not really long at the Dawg House? Or is it? Wouldn't you think that having 3 breakfast options (K, DH, and SOBO) would reduce the crush on all of them?

Majuki

I reported that there has been a line at The Kitchen for both of my stays, one in November 2021 and the one two months ago. Others likely echoed this too in previous posts. The Dawg House is a larger venue compared to The Kitchen and especially SOBO. SOBO is definitely setup more for takeout than dine in operations. However, opening the F&B credit up to all eligible venues like the FHR credit would be unlikely to result in a material impact to the morning lines at either The Kitchen or SOBO.

storewanderer

I think this property needs to make it real simple and allow the credit to be used anywhere on property that they operate. Issue a gift card at check in for whatever the value of the credit is and have at it. Like you said since FHR is set up this way, casino comps are surely set up this way as well as folks redeeming player's card freebies, this should be possible. It is Las Vegas, prices are not exactly low and most people are likely to have out of pocket expense anyway.

What it almost feels like is they are trying to present this like a giant mall- yes Conrad or Hilton or Crockfords is in here but it isn't "all one" complex. So if you are staying and want a Hilton Honors benefit there is only one place on property we have arranged for you to obtain the benefit. Not making excuses but this seems to be the approach they take. With the amount of royalties Hilton must be getting from this complex they certainly aren't going to throw the book at them.

Schwann

I think the issue with Suns out Buns Out for the hotel operator was that it was possible to get breakfast within means of the credit.

DaveH

We've finished day one of our 3 day inaugural stay, and here are my observations:

Check-in was friendly and professional, but not with some errors. Once I explained our 3 back-to-back reservations and the occasion for our stay, we were referred to the front desk manager on duty to check us in. He indicated that while he couldn't technically combine the FNC with FHR stays, he could notate them so that we wouldn't have to change rooms and keys; that housekeeping would be notified; and that while we would indeed only receive one $125 FHR credit. he could code it so that the credit could be enjoyed over the course of our days of FHR stays. We also could use the $50 Diamond (Dawg House) credit on each of the three calendar days corresponding to the day following the booked night--so Oct 9-11 having booked nights on Oct 8-10. Then we'd get $66 credit at either The Kitchen or SOBO until 11am on the 10th and the 11th, corresponding to our FHR nights (9th and 10th). OK, no problem--while the Dawg House restriction is odd, it is more or less what we bargained for.

I asked about a suite upgrade, and was told then none of them came with 2 beds, and there are no rollaway beds on the property, which is a bit hard to believe. We were given a top-floor (66) room with a decent view, which so far has proven quiet and comfortable.

I wanted to try either the Taco Gallo or the Peppermill Restaurant on Saturday afternoon, which were both highly praise by the hotel concierge and our Lyft driver. Alas, the Peppermill had a 90 minute wait, so my fellow travelers opted for the Denny's in between the two places, which was quoting a 20 minute wait (though it took more like 30 min). So we have yet to try Gallo. But walking in there was impressive. It smelled great, was packed but moving along, and nothing on the menu was over $6--reminded me of Seattle/Spokane's famed Dick's drive in, but for Tacos! Denny's was what you'd expect: ok food, but higher prices than usual because of its strip location.

This morning we used our $50 Dimond credit at the Dawg House. It exceeded our expectations. Their $14 breakfast sandwiches with sides and tots were very solid for bar food, and my $20 salmon platter (everything bagel, onions, tomatoes, cream cheese, cucumber, etc.) was perfectly respectable. No live music or excessive noise in the AM, and if you're a sports fan (as we are), having all the TVs on the games without blaring volume wasn't bad at all.

We did have our keys stop working after 11am today, so had to get them all replaced. Am told this should not happen again, we'll see. Today's desk agent mistakenly "corrected" the FHR benefit description claiming that we'd get $125 each night. So I asked him to notate our bookings to that effect. Of course, then he checked with management, and confirmed he "misspoke". But he did note specifically that these benefits would stack with the Diamond $50 Dawg House credit, as well as the $66 breakfast credit,

He also indicated that F&B spend could be applied to their gambling loyalty program, "genting rewards", OR to Hilton's program, but not both. So I'll be applying it to the hilton program.

Happy to try to answer questions while we are here.

navatwal

Sounds like no Diamond recognition In terms of upgrades At RW.

I had a stay at Bellagio in August, was over-rated And pricey, no water in rooms, prefer the Aria and Palazzo, have stayed at a number of Vegas hotels and was considering trying Crockfords or Conrad as I am a diamond member

geoggirl

If I am looking to use my Aspire credit, are there any on-site restaurant exclusions? And does anyone know if you are able to charge spa services to your room for the Aspire credit? Thanks!