Mar 21, 2015, 9:04 am
Last edit by: Canarsie
This thread is for archived general discussion of Hilton HHonors Hotels in or near London, United Kingdom through 2012. For information and discussion on individual hotels, please refer to LINKS for Hilton HHonors Hotels in or near London, United Kingdom
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[ARCHIVE to 2015] DISCUSSION for Hilton Honors Hotels in or near London {GBR}
Feb 10, 2012, 6:18 pm
#3706
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
A little off the beaten track, but the Hilton Islington (Angel Tube) is in a nice neighborhood with lots of good pubs and restaurants.
Feb 10, 2012, 7:34 pm
#3707
Join Date: Mar 2006
Programs: *Gold / HHonors Gold
Posts: 395
The most long winded post I have read here on FT. If you want folks to read this please summarize it. There were repetitions throughout and I gave up 3/4 way through.
Feb 10, 2012, 8:38 pm
#3708
Join Date: Sep 2009
Location: South Jersey
Programs: Hilton Diamond
Posts: 156
Feb 10, 2012, 8:43 pm
#3709
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,007
several comments
1) if you don't like the post don't read it. But don't read it and be rude. (not saying anyone was; just a friendly warning)
2) if you have any advice for the OP on how to edit his post/complaint please go ahead
3) to the OP - this is a really long post compared to most . Did you want some help in knowing what to do next or ??
thanks all
squeakr
co Mod HH
2) if you have any advice for the OP on how to edit his post/complaint please go ahead
3) to the OP - this is a really long post compared to most . Did you want some help in knowing what to do next or ??
thanks all
squeakr
co Mod HH
Feb 10, 2012, 8:44 pm
#3710
Join Date: Nov 2008
Location: AUS
Programs: AA EP; Bonvoy Platinum: Hilton Gold
Posts: 535
tl;dr
Feb 10, 2012, 8:46 pm
#3711
Join Date: Dec 2009
Location: Nashville, TN
Programs: Marriott Lifetime Titanium.;UA 1.5MM; UA Lifetime Gold (whoppee); DL Plat
Posts: 2,124
Feb 10, 2012, 8:48 pm
#3712
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 978
I did read it and found several errors by the OP in regards to how they handled the situation.
#1
If an event such as this is that important, I would not make a reservation with a card that expires before the stay date regardless of the situation.
#2
"By leaving it until 13th September to contact me the hotel GM had effectively removed the possibility of me finding my own accommodation in a central location by having led me to believe that he would be able to re-book my accommodation at the Courthouse Doubletree."
Actually, you could have booked a refundable rate at another hotel without any involvement with Hilton whatsoever, but you chose not to. You could have, so do not blame Hilton for that. Knowing the situation, I would have booked another location (Hilton or not) in case this matter wasn't resolved as everything else with your trip was already booked.
That being said, I think Hilton needs to find the OP some rooms at any of their London properties.
#1
If an event such as this is that important, I would not make a reservation with a card that expires before the stay date regardless of the situation.
#2
"By leaving it until 13th September to contact me the hotel GM had effectively removed the possibility of me finding my own accommodation in a central location by having led me to believe that he would be able to re-book my accommodation at the Courthouse Doubletree."
Actually, you could have booked a refundable rate at another hotel without any involvement with Hilton whatsoever, but you chose not to. You could have, so do not blame Hilton for that. Knowing the situation, I would have booked another location (Hilton or not) in case this matter wasn't resolved as everything else with your trip was already booked.
That being said, I think Hilton needs to find the OP some rooms at any of their London properties.
Feb 10, 2012, 10:11 pm
#3713
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
Thanks everyone, I think we're going to splurge and go with the Waldorf, never stayed at one, so heck why not!
Feb 10, 2012, 11:46 pm
#3714
Join Date: Oct 2000
Location: Birmingham, England
Programs: LH SEN, Hilton Diamond, AF/KL & BA basic memberships, Tufty Club Exec Plutonium
Posts: 1,668
Feb 11, 2012, 3:52 am
#3715
Join Date: Feb 2007
Location: MAN/LBA
Programs: BA, Airmiles, BMI, HH (Gold), Hyatt (Plat), IHG (Plat Amb), Marriott (Silver), A Club
Posts: 182
Noted.
I did read it and found several errors by the OP in regards to how they handled the situation.
#1
If an event such as this is that important, I would not make a reservation with a card that expires before the stay date regardless of the situation. At the time it was the only card I had and the booking was updated along with another well before the arrival date
#2
"By leaving it until 13th September to contact me the hotel GM had effectively removed the possibility of me finding my own accommodation in a central location by having led me to believe that he would be able to re-book my accommodation at the Courthouse Doubletree."
Actually, you could have booked a refundable rate at another hotel without any involvement with Hilton whatsoever, but you chose not to. You could have, so do not blame Hilton for that. Knowing the situation, I would have booked another location (Hilton or not) in case this matter wasn't resolved as everything else with your trip was already booked.
Agreed and when I did check many other hotels during this period they were all very expensive and requiring full prepayment without cancellation or fully booked
That being said, I think Hilton needs to find the OP some rooms at any of their London properties.
#1
If an event such as this is that important, I would not make a reservation with a card that expires before the stay date regardless of the situation. At the time it was the only card I had and the booking was updated along with another well before the arrival date
#2
"By leaving it until 13th September to contact me the hotel GM had effectively removed the possibility of me finding my own accommodation in a central location by having led me to believe that he would be able to re-book my accommodation at the Courthouse Doubletree."
Actually, you could have booked a refundable rate at another hotel without any involvement with Hilton whatsoever, but you chose not to. You could have, so do not blame Hilton for that. Knowing the situation, I would have booked another location (Hilton or not) in case this matter wasn't resolved as everything else with your trip was already booked.
Agreed and when I did check many other hotels during this period they were all very expensive and requiring full prepayment without cancellation or fully booked
That being said, I think Hilton needs to find the OP some rooms at any of their London properties.
Feb 11, 2012, 3:55 am
#3716
Join Date: Feb 2007
Location: MAN/LBA
Programs: BA, Airmiles, BMI, HH (Gold), Hyatt (Plat), IHG (Plat Amb), Marriott (Silver), A Club
Posts: 182
Apologies
Apologies to all for the lengthy first post. I thought, perhaps mistakenly, that putting all the details first would obviate the need for further clatification as I have seen so many other OP's being asked to subsequently provide.
If anyone wants to suggest what to omit then I would be happy to edit it down further.
If anyone wants to suggest what to omit then I would be happy to edit it down further.
Feb 11, 2012, 4:05 am
#3717
Join Date: Feb 2007
Location: MAN/LBA
Programs: BA, Airmiles, BMI, HH (Gold), Hyatt (Plat), IHG (Plat Amb), Marriott (Silver), A Club
Posts: 182
1) if you don't like the post don't read it. But don't read it and be rude. (not saying anyone was; just a friendly warning)
2) if you have any advice for the OP on how to edit his post/complaint please go ahead
3) to the OP - this is a really long post compared to most . Did you want some help in knowing what to do next or ??
thanks all
squeakr
co Mod HH
2) if you have any advice for the OP on how to edit his post/complaint please go ahead
3) to the OP - this is a really long post compared to most . Did you want some help in knowing what to do next or ??
thanks all
squeakr
co Mod HH
It is difficult to know what to leave in or to take out but I would welcome any advice.
As to my next move on this I have secured alternative accommodation but clearly at a significant premium and hence this will form part of a claim for Consequential Loss.
The hotel and Hilton are well aware of the issue so the post was really placed to inform other FT members more than anything else.
Feb 11, 2012, 4:35 am
#3718
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
Apologies to all for the lengthy first post. I thought, perhaps mistakenly, that putting all the details first would obviate the need for further clatification as I have seen so many other OP's being asked to subsequently provide.
If anyone wants to suggest what to omit then I would be happy to edit it down further.
If anyone wants to suggest what to omit then I would be happy to edit it down further.
You made a booking for the Courthouse Doubletree in London a long time ago at a good rate during the Olympics
Doubletree cancelled the booking without good reason
They are supposed to find you alternate accommodation according to Hilton but so far have not come up with anything.
The customer service from both HHonors, Hilton and the Doubletree has been appalling.
I too would be very unhappy.
Good luck!
Feb 11, 2012, 10:58 am
#3719
Join Date: Sep 2003
Location: BHD, LHR, DUB
Programs: Onetime bmi * Gold lifetime membership, BA Gold, HH Diamond, Starwood Gold
Posts: 393
Feb 11, 2012, 11:11 am
#3720
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
Thanks, I will not stay there, did not know it wasn't Astoria, back to square one.....where to stay, haha. I might just stay at the Bently, it's near Stamford Bridge where I'm going to the match.