Changes to free WiFi Elite benefit
Nov 19, 2014, 10:28 am
#107
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I'm using VPN right now with complimentary Internet and no problems.
I can complete understand video streaming not being included- if VPN no however this would really not work for most corporate customers (or anyone interested in their internet security for that matter).
I can complete understand video streaming not being included- if VPN no however this would really not work for most corporate customers (or anyone interested in their internet security for that matter).
Nov 19, 2014, 4:36 pm
#110
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
About a month ago, I couldn't even connect to either of the wireless signals in my room. Hilton IT "opened a ticket". No response, of course.
Different hotel right now, I've been unable to watch YouTube videos for over 24 hours. Also, .gif files download incredibly slowly, if at all. I continually get error messages in Gmail saying "lost connection" or "slow connection".
SpeedTest.net shows 2.5 Mbps down and 1.1 Mbps up. VPN is working, but took much longer than normal to connect.
Different hotel right now, I've been unable to watch YouTube videos for over 24 hours. Also, .gif files download incredibly slowly, if at all. I continually get error messages in Gmail saying "lost connection" or "slow connection".
SpeedTest.net shows 2.5 Mbps down and 1.1 Mbps up. VPN is working, but took much longer than normal to connect.
Nov 19, 2014, 4:58 pm
#111
Join Date: Feb 2009
Posts: 6,607
How would you block VPN access and still have internet access ?
I'm guessing you are connecting to your companies VPN which unless you are on site ( at your company ) means you always use some sort of Internet access to get on the VPN ?
Are you sure your companies VPN wasn't the issue ?
I'm guessing you are connecting to your companies VPN which unless you are on site ( at your company ) means you always use some sort of Internet access to get on the VPN ?
Are you sure your companies VPN wasn't the issue ?
Nov 19, 2014, 5:43 pm
#112
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
I don't want to change the title until someone can tell me that this is the only property. I will check with the front desk shortly. 1 other person posted that their internet is also very slow. Yes, I will add to my original post that images load very slow as well.
As to VPN, my guess is that technically it will work, but because it would be so slow it may not be useable. I don't use a VPN for the most part. I use Remote desktop, and that seemed to be ok earlier today.
As to VPN, my guess is that technically it will work, but because it would be so slow it may not be useable. I don't use a VPN for the most part. I use Remote desktop, and that seemed to be ok earlier today.
Nov 19, 2014, 6:12 pm
#113
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
How would you block VPN access and still have internet access ?
I'm guessing you are connecting to your companies VPN which unless you are on site ( at your company ) means you always use some sort of Internet access to get on the VPN ?
Are you sure your companies VPN wasn't the issue ?
I'm guessing you are connecting to your companies VPN which unless you are on site ( at your company ) means you always use some sort of Internet access to get on the VPN ?
Are you sure your companies VPN wasn't the issue ?
Nov 19, 2014, 8:56 pm
#114
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
This forum is full of reports of internet being limited or slow at a particular property. That is NOT indicative of an Hilton-wide policy change.
It's unfortunate that some choose drama over accuracy.
Nov 19, 2014, 9:04 pm
#115
havnfn
Join Date: Sep 2011
Location: FL-MCO
Programs: Delta-DM; Hilton-Diamond; Hyatt-Diamond
Posts: 456
Did I miss something? I checked in to my hotel (HGI) Monday night and internet was lightning fast. On Tuesday night it's pretty slow and no videos will stream. This morning, when I log on, I have to sign back in (after 24 hours). The page now has several options for internet access.
There is a note that complimentary internet is only for email, chat, and browsing. Streaming and VPN are not included in complimentary access.
There is a note that complimentary internet is only for email, chat, and browsing. Streaming and VPN are not included in complimentary access.
- Diamond and Gold (always Complimentary)
- Complimentary
- Premium $4.95 for full internet
Was fine Sunday night and Monday but, last night, YouTube videos would no longer load and other sites hosting videos (such as Facebook) wouldn't play either.
And I have the same options (Diamond, Complimentary, and $4.95 for Premium)
Nov 20, 2014, 1:28 am
#116
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
what is being discussed in the below thread may be getting rolled out to more locations;
http://www.flyertalk.com/forum/hilto...e-benefit.html
http://www.flyertalk.com/forum/hilto...e-benefit.html
Nov 20, 2014, 2:20 am
#117
Join Date: Sep 2014
Location: London
Posts: 342
Agreed. Reading that title made me think Hilton had made an announcement!
Nov 20, 2014, 6:57 am
#118
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
I have the same issue at a HGI in Richmond, VA
Was fine Sunday night and Monday but, last night, YouTube videos would no longer load and other sites hosting videos (such as Facebook) wouldn't play either.
And I have the same options (Diamond, Complimentary, and $4.95 for Premium)
Was fine Sunday night and Monday but, last night, YouTube videos would no longer load and other sites hosting videos (such as Facebook) wouldn't play either.
And I have the same options (Diamond, Complimentary, and $4.95 for Premium)
My previous post was from a HGI in Northwest Atlanta.
Last night and this morning, I had the same options listed above.
Nov 20, 2014, 7:15 am
#119
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Not sure I'd agree. This is a little beyond what you describe, I'd think. The reports that you're referring to, if they're what I've seen, are from folks who state that the internet is unusably slow, but still the whole internet. Here, OP is stating that there is a written policy that certain end-uses are blocked to certain users. If Hilton corporate allows that to stand then yes, I would say that that is tantamount to a reduction in the benefit for elite members.