Changes to free WiFi Elite benefit
May 12, 2014, 6:03 am
#31
Join Date: Apr 2009
Location: South Oxfordshire
Programs: Yes please
Posts: 564
I have regularly been told to log in in this way with the assurance that as a Diamond I would not be billed and so it has proved.
May 13, 2014, 9:20 am
#32
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
Asked about the £9.99 Premium Access last night and was told not free for Golds (not sure about diamond).
The guy on reception kindly gave me another access code so I could get onto premium for nothing, but it didn't work. In the end logged into my bt broadband account which was slightly better speed wise than the complementary but not much better.
Defiantely something to watch out for. I think this will be appearing at more UK Hiltons very soon. A big devaluation of the free internet benefit. It's not really a benefit at all if you're just getting the (rubbish) slow complimentary wifi that everyone else is getting.
He suggested the Premium Wifi may be appearing as a My Way option in the future?? Sigh...
The guy on reception kindly gave me another access code so I could get onto premium for nothing, but it didn't work. In the end logged into my bt broadband account which was slightly better speed wise than the complementary but not much better.
Defiantely something to watch out for. I think this will be appearing at more UK Hiltons very soon. A big devaluation of the free internet benefit. It's not really a benefit at all if you're just getting the (rubbish) slow complimentary wifi that everyone else is getting.
He suggested the Premium Wifi may be appearing as a My Way option in the future?? Sigh...
Last edited by lifetimeblue; Nov 20, 2014 at 1:30 am
May 13, 2014, 9:25 am
#33
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
Just to add, this may actually be why 'High Speed' was dropped from the emails and the T & C's. http://loyaltylobby.com/2013/12/15/h...amond-benefit/
I think both the Glasgow Hiltons are company owned, so maybe one of the first to get the new 2 tier WiFi system rolled out. Not good.
I think both the Glasgow Hiltons are company owned, so maybe one of the first to get the new 2 tier WiFi system rolled out. Not good.
Aug 7, 2014, 8:56 am
#34
Join Date: Apr 2014
Posts: 32
Wifi hhonors benefit change
hi
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
Aug 7, 2014, 8:58 am
#35
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
hi
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
http://www.flyertalk.com/forum/hilto...me-hotels.html
Aug 7, 2014, 11:25 am
#36
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,586
hi
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
Aug 7, 2014, 3:50 pm
#37
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
hi
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
i read more than post but have not noticed this on the forum so thought i would add.
there seems to be a benefit change in the wifi offered in the edinburgh and glasgow hlltons which is somewhat disappointing. they are now offering complimentary wifi to everyone and then the opportunity to purchase premium wifi at a £10 cost but the problem is that the complimentary wifi is a lot slower than we used to get as diamond guests.
i wonder if anyone knows anything about this or whether Anthony can enlighten us.
thanks
Hugo
Aug 7, 2014, 3:53 pm
#38
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,586
Hi hmlg, good question. From your post, it sounds like this hotel has introduced premium internet access. How I understand it is in these instances, all guests, regardless of HHonors status, are required to pay for the premium service but will have access to basic internet.
Aug 7, 2014, 4:00 pm
#39
Join Date: Apr 2014
Posts: 32
grosvenor
Hi
sadly, it is the grosvenor that I am talking about.
in response to Anthony, i think this needs looking into more. when it is a case of the basic internet not being fit for purpose as has been the case, then I am not sure the hotel is honouring our diamond benefit. In the letter we are given it says: "the higher bandwidth i required if you wish to use services such as Skype, youtube etc." now the hilton benefits do not say that we only get internet for some things.
to their credit the hotel gave me a code to sort this out but I wonder how long that will last!
Hugo
sadly, it is the grosvenor that I am talking about.
in response to Anthony, i think this needs looking into more. when it is a case of the basic internet not being fit for purpose as has been the case, then I am not sure the hotel is honouring our diamond benefit. In the letter we are given it says: "the higher bandwidth i required if you wish to use services such as Skype, youtube etc." now the hilton benefits do not say that we only get internet for some things.
to their credit the hotel gave me a code to sort this out but I wonder how long that will last!
Hugo
Aug 7, 2014, 4:19 pm
#40
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
Do other programs (SPG, Hyatt, Marriott, etc.) implement a two-tier wi-fi scheme for their loyalty members? I suppose if Hilton is the only one trying to "up-charge" for faster internet while other chains don't, it may cost future bookings from business travelers.
Aug 7, 2014, 7:27 pm
#42
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Some Starwood hotels do have tiered internet services with different speeds. However, SPG Platinum members are able to choose the highest speed available and it will be complimentary. If an SPG Gold member chooses high speed internet for their Gold amenity, they may choose the highest speed available and it will be at no charge.
Aug 7, 2014, 8:38 pm
#43
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
Some Starwood hotels do have tiered internet services with different speeds. However, SPG Platinum members are able to choose the highest speed available and it will be complimentary. If an SPG Gold member chooses high speed internet for their Gold amenity, they may choose the highest speed available and it will be at no charge.
Aug 7, 2014, 9:10 pm
#44
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,090
Holiday Inn in the UK pulls the same trick I am afraid.
Aug 7, 2014, 9:20 pm
#45
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,889
Hi hmlg, good question. From your post, it sounds like this hotel has introduced premium internet access. How I understand it is in these instances, all guests, regardless of HHonors status, are required to pay for the premium service but will have access to basic internet.