Changes to free WiFi Elite benefit
Aug 20, 2014, 6:38 pm
#76
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Marriott has just confirmed that premium internet will be free for Gold and Plat.
The contrast with Hilton is pretty stark. This will cost them business. Internet is a huge deal for business travelers.
(I just challenged over to Hyatt Diamond. Will keep HHonors status via Surpass, but anticipating a major drop in Hilton stays.)
The contrast with Hilton is pretty stark. This will cost them business. Internet is a huge deal for business travelers.
(I just challenged over to Hyatt Diamond. Will keep HHonors status via Surpass, but anticipating a major drop in Hilton stays.)
Aug 21, 2014, 12:03 am
#77
Join Date: Dec 2007
Location: HNL
Programs: Marriott Gold | Hilton Diamond | Hyatt Plat | UA 1K | HA Plat| Hertz President's circle
Posts: 588
Admittedly its a bit poor
Let's have a recap
1) At all properties Golds and Diamonds will get complimentary free internet access
2) At some properties everyone might get complimentary internet access
3) At some properties the complimentary internet access might be unserviceable
4) Where the internet access is unserviceable there might be a paid upgrade option
5) Where Golds and Diamonds pay to upgrade this might be refunded at check out
6) Some properties might be participating in tiered internet experiments
7) The geographic extent of the experimentation is not known
8) Which brands are participating in which experiments is not known
9) The rollout timescale is not known
10) When making a booking at a Hilton brand it is not possible to know what internet offering you will get.
It is at best another shot across the bows of brand consistency.
Let's have a recap
1) At all properties Golds and Diamonds will get complimentary free internet access
2) At some properties everyone might get complimentary internet access
3) At some properties the complimentary internet access might be unserviceable
4) Where the internet access is unserviceable there might be a paid upgrade option
5) Where Golds and Diamonds pay to upgrade this might be refunded at check out
6) Some properties might be participating in tiered internet experiments
7) The geographic extent of the experimentation is not known
8) Which brands are participating in which experiments is not known
9) The rollout timescale is not known
10) When making a booking at a Hilton brand it is not possible to know what internet offering you will get.
It is at best another shot across the bows of brand consistency.
Hilton was the last major brand to roll out internet for top tiers and now the first to undo it. Makes me wonder what is in the water in McLean, Virginia.
Dial up for eveyone is not a perk. Just hope the free inroom movie at the Waldof's is not changed to free TV
Aug 21, 2014, 2:02 am
#78
Join Date: Mar 2014
Location: Drammen, Norway
Programs: SAS Eurobonus Diamond, HHonors Diamond
Posts: 298
Yes, I had free access to Internet, but it could not be used for anything. That's NOT acceptable for Diamond members!
Aug 21, 2014, 2:08 am
#79
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
It doesn't help to have complimentary Internet access when the speed in several places is so low that it can't be used for anything. This has nothing to do with streaming or dowloading large file. An example is that I was not able to read THIS forum at Tropicana. The speed was so slow (without paying more) that it could take 2 minutes to get to a post. And some times it timed out.
Yes, I had free access to Internet, but it could not be used for anything. That's NOT acceptable for Diamond members!
Yes, I had free access to Internet, but it could not be used for anything. That's NOT acceptable for Diamond members!
Yes sir, this car is only $500!!! Now if you would like a car with an engine and tires, that will be an additional $5,000 for our premium service.
Aug 21, 2014, 3:40 am
#80
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
It doesn't help to have complimentary Internet access when the speed in several places is so low that it can't be used for anything. This has nothing to do with streaming or dowloading large file. An example is that I was not able to read THIS forum at Tropicana. The speed was so slow (without paying more) that it could take 2 minutes to get to a post. And some times it timed out.
Yes, I had free access to Internet, but it could not be used for anything. That's NOT acceptable for Diamond members!
Yes, I had free access to Internet, but it could not be used for anything. That's NOT acceptable for Diamond members!
Aug 22, 2014, 11:55 am
#81
Join Date: Jul 2011
Location: ATL
Programs: Delta DM, 4MM, SC, AmEx Reserve, UA Plat, SPG/Marriott Platinum, Hertz Gold
Posts: 2,383
And, at least one property I have recently stayed in, the 'premium' internet was slower than the complimentary internet for golds/diamonds.
Issues galore with this one!
Issues galore with this one!
Sep 16, 2014, 1:47 pm
#82
Join Date: Aug 2009
Programs: NWA Woldperks Gold Elite, Delta Skymiles
Posts: 1
Downgraded Internet Speed for Gold/Diamond Guests.
I'm a 5-year Hhonors Diamond member and so bummed that the complimentary wi-fi has been downgraded to such a slow speed. I'm finding it difficult at times even to check my email, and certainly watching even short youtube clips is exceedingly difficult.
I've poked around and it sounds like there are no plans to offer gold/diamond level member complimentary high speed access like they used to. Does anyone know of organized efforts to collectively encourage Hhonors to re-think this?
Our "complimentary high speed internet" became less and less valuable of a benefit as many properties began offering free internet and the increase in traffic slowed things down. This downgrade to an obviously throttled basic internet surprised me.
[I felt certain this is being talked about already, my searching couldn't locate it so I apologize if there are already threads about this!]
I've poked around and it sounds like there are no plans to offer gold/diamond level member complimentary high speed access like they used to. Does anyone know of organized efforts to collectively encourage Hhonors to re-think this?
Our "complimentary high speed internet" became less and less valuable of a benefit as many properties began offering free internet and the increase in traffic slowed things down. This downgrade to an obviously throttled basic internet surprised me.
[I felt certain this is being talked about already, my searching couldn't locate it so I apologize if there are already threads about this!]
Sep 16, 2014, 1:52 pm
#83
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,821
On-going discussion here:
http://www.flyertalk.com/forum/hilto...+speed+diamond
http://www.flyertalk.com/forum/hilto...+speed+diamond
Sep 16, 2014, 2:56 pm
#84
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
. . . Does anyone know of organized efforts to collectively encourage Hhonors to re-think this?
Our "complimentary high speed internet" became less and less valuable of a benefit as many properties began offering free internet and the increase in traffic slowed things down. . . .
Our "complimentary high speed internet" became less and less valuable of a benefit as many properties began offering free internet and the increase in traffic slowed things down. . . .
In addition to the following thread,
On-going discussion here:
http://www.flyertalk.com/forum/hilto...+speed+diamond
http://www.flyertalk.com/forum/hilto...+speed+diamond
http://www.flyertalk.com/forum/hilto...mbassador.html
Oct 10, 2014, 1:28 pm
#87
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
I was there last night! Hope you're enjoying the new addition to the lobby 
...the speed was shocking then also. I did get handed a 'premium' access code, but on closer inspection it looks like that was only valid for 60 minutes and I only got one.
One the plus side we got an upgrade to Exec room. Lounge food was better than I've seen it in a while.
...the speed was shocking then also. I did get handed a 'premium' access code, but on closer inspection it looks like that was only valid for 60 minutes and I only got one.
One the plus side we got an upgrade to Exec room. Lounge food was better than I've seen it in a while.
Oct 11, 2014, 4:18 am
#88
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
I actually cannot get onto hilton.com very easily from this wifi. I am sure that doesn't make sense. As an aside, I am roaming on vodafone and have a local 3 data SIM too. Neither of them can stretch beyond 0.20 Mbps. It must suck to be here and actually have some important work to do.
