2012 Diamond suite upgrade failure thread
Aug 12, 2013, 2:57 pm
#737
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
Hilton Edinburgh Grovesnor Hotel gave me an upgrade from a standard room to a deluxe room, and gave me a free drink at the bar (plus the usual diamond points and breakfast). The hotel was completely booked though, and the deluxe room was very nice and large, so I was fine with that as an upgrade!
Aug 20, 2013, 11:56 am
#738
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Hilton Fisherman's Wharf, last weekend (Thurs-Mon): upgraded to supposedly nicer room, no suites available. The hotel lobby is under reconstruction for 2 months with no warning (and no signs at the old entrance pointing to the temporary one).
Aug 21, 2013, 8:42 am
#739
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Wirelessly posted (Mozilla/5.0 (iPad; CPU OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)
Going to call this a successful failure.
Hilton New Orleans
Booked standard got standard. Upgraded to a suite when I complained of bed bugs.
Going to call this a successful failure.
Hilton New Orleans
Booked standard got standard. Upgraded to a suite when I complained of bed bugs.
Aug 23, 2013, 1:42 pm
#742
Join Date: Feb 2010
Programs: HH Diamond
Posts: 33
Santa Fe Hilton No upgrade.
I am starting to hear more comments that if you are traveling on a corporate/low/award rate you are being passed over for an upgrade. If this is true its a change of policy. In previous years I had great upgrades on Corp rates and award stays.
I am starting to hear more comments that if you are traveling on a corporate/low/award rate you are being passed over for an upgrade. If this is true its a change of policy. In previous years I had great upgrades on Corp rates and award stays.
Aug 23, 2013, 3:28 pm
#743
Join Date: Dec 2001
Posts: 3,046
Fails
Fails:
Hilton Stockholm Slussen - given the room i was booked, with no view
Hilton Garden Inn Lake Buena Vista/Universal - standard room
Hilton Bellevue - given what i'd say is pretty much the worst room in the hotel
Good:
Doubletree Orlando Downtown - given junior suite
Hilton Stockholm Slussen - given the room i was booked, with no view
Hilton Garden Inn Lake Buena Vista/Universal - standard room
Hilton Bellevue - given what i'd say is pretty much the worst room in the hotel
Good:
Doubletree Orlando Downtown - given junior suite
Aug 23, 2013, 5:16 pm
#744
Join Date: Nov 2008
Location: It's hot here
Posts: 4,286
HGI in downtown SLC upgraded to whirlpool suite. Didn't have time to make use of the tub but having a two room suite in an HGI was niOh no! Everything is just fine, I'm so sorry. I have no idea how that happened since I didn't know you could accidentally dial a smart phone. We are in the middle of nowhere in Montana and I can't believe I even had reception. So sorry. My phone is crazy 
ce. Anything with a couch is very welcome after 5 straight weeks in hotels
Edit - oops wrong thread lol
ce. Anything with a couch is very welcome after 5 straight weeks in hotelsEdit - oops wrong thread lol
Last edited by MissJ; Aug 25, 2013 at 9:29 pm
Aug 25, 2013, 12:34 pm
#748
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
Hilton Frankfurt airport:
Booked a twin bed room on points. At check in, I was told that they gave me a one level upgrade i.e. exec floor (same room) with lounge access. Asked about a suite (which was available book on Hilton.com) and was told that they do only one level upgrade from the room type that was booked.
Booked a twin bed room on points. At check in, I was told that they gave me a one level upgrade i.e. exec floor (same room) with lounge access. Asked about a suite (which was available book on Hilton.com) and was told that they do only one level upgrade from the room type that was booked.
Aug 25, 2013, 2:38 pm
#749
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
Booked a standard room at the Doubletree O'Hare last night (8/24) on a $75 AAA rate and received the same. I usually get upgraded to the very nice corner rooms but was told they were sold out last night. I did get my valet parking discounted from $28 to $15 (I assume it must be a Diamond amenity of some kind).
Aug 27, 2013, 5:20 pm
#750
Join Date: Nov 2010
Location: BAH/OBBI
Programs: AA Lifetime Gold, Hilton Diamond, Gulf Air Falconflyer Gold
Posts: 233
Hilton Lafayette, LA.
Booked standard room, received standard room on non-EF. Guy checking in next to me "was able to be upgraded to a suite on EF". No big loss, kinda disappointing for my first stay as a Diamond.
Eric
Added - It appears I was lucky to get a king bed since the hotel appears to be sold out of everything except twin standard rooms.
Booked standard room, received standard room on non-EF. Guy checking in next to me "was able to be upgraded to a suite on EF". No big loss, kinda disappointing for my first stay as a Diamond.
Eric
Added - It appears I was lucky to get a king bed since the hotel appears to be sold out of everything except twin standard rooms.