2012 Diamond suite upgrade failure thread
Mar 5, 2013, 1:14 pm
#586
Join Date: Aug 2008
Programs: BA Gold, HHonours Diamond
Posts: 120
It seems I have been lucky lately
Conrad BKK upgraded to suite in Conrad Residence and allowed to use ex lounge etc as though I was staying in main hotel
Hilton Hua Hin upgraded to VERY BIG suite
Hilton Phuket - Hotel was full (New Year) so no upgrade at all, allowed to use ex lounge and given a free evening meal for two to compensate me for not being upgraded.
Hilton Heathrow T5 - just upgrade to Ex room but was paying a really really cheap rate that I probably drank in ex lounge
Hilton Tel Aviv was upgraded to a nice suite on the executive floor
Hilton Berlin upgraded to suite
all these stays in last six months
Hilton Gatwick upgrade to ex floor - paying a cheap corporate rate
Conrad BKK upgraded to suite in Conrad Residence and allowed to use ex lounge etc as though I was staying in main hotel
Hilton Hua Hin upgraded to VERY BIG suite
Hilton Phuket - Hotel was full (New Year) so no upgrade at all, allowed to use ex lounge and given a free evening meal for two to compensate me for not being upgraded.
Hilton Heathrow T5 - just upgrade to Ex room but was paying a really really cheap rate that I probably drank in ex lounge
Hilton Tel Aviv was upgraded to a nice suite on the executive floor
Hilton Berlin upgraded to suite
all these stays in last six months
Hilton Gatwick upgrade to ex floor - paying a cheap corporate rate
Mar 9, 2013, 9:55 am
#588
Join Date: Jan 2004
Location: NYC
Programs: AAEXP 2MM, UA 0.9MM, Hilton Diamond, Marriott LT Plat
Posts: 124
I was talking to the lady at the SIN Hilton reservation department and she told me frankly that her hotel never upgrade diamonds to suites, the maximum they offer to a diamond member is an upgrade to an executive room even if all the suites are empty and available for the whole duration of the stay. She sounds like this is a hotel policy 
That's quite shocking and got me to think how deceiving is Hilton with the upgrade to suite policy.
That's quite shocking and got me to think how deceiving is Hilton with the upgrade to suite policy.
Mar 9, 2013, 1:34 pm
#590
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
Given a suite upgrade is not a Diamond entitlement, might not this thread include most of our stays? No failure here, IMO, merely not something we are entitled to - and when we are granted a suite upgrade, it is a pleasant surprise and success. E.g both times within the last couple of weeks I have overnighted at the Hilton Miami International Airport, we have been upgraded to suites. Nice, and I am grateful - but I do not expect it.
Mar 10, 2013, 4:37 am
#592
Join Date: Jan 2009
Location: Teesside
Programs: BA Exec, ANA, HHonours Diamond
Posts: 118
Last few stays...
March 05 Amsterdam Double tree - centraal station - no upgrade of any kind. room booked was the room received (terrace queen room) - no welcome amentities. Mini bar had two beers , coke can, orange drink, crisps refreshed daily. oh but have allowed a late checkout to 3:30 as requested...
Basingstoke - Upgraded to a queen deluxe - booked a normal queen. Two drinks vouchers (only they could only be used for draught lager and house wine) but better than nothing.
Reading - Upgraded from queen to queen deluxe - half bottle of wine in the room.
I think all have suites... most disappointing was Amsterdam - who even acknowledged diamond. To be balanced the hotel does appear to have a high occupency this weekend.
In contrast...
WA Edinburgh at the end of the month has (after email stating a quite room) i was offered a junior suite or a hihh room. This is a one catergory room upgrade - still better than nothing.
overall a disappointing start to the year for a diamond....
March 05 Amsterdam Double tree - centraal station - no upgrade of any kind. room booked was the room received (terrace queen room) - no welcome amentities. Mini bar had two beers , coke can, orange drink, crisps refreshed daily. oh but have allowed a late checkout to 3:30 as requested...
Basingstoke - Upgraded to a queen deluxe - booked a normal queen. Two drinks vouchers (only they could only be used for draught lager and house wine) but better than nothing.
Reading - Upgraded from queen to queen deluxe - half bottle of wine in the room.
I think all have suites... most disappointing was Amsterdam - who even acknowledged diamond. To be balanced the hotel does appear to have a high occupency this weekend.
In contrast...
WA Edinburgh at the end of the month has (after email stating a quite room) i was offered a junior suite or a hihh room. This is a one catergory room upgrade - still better than nothing.
overall a disappointing start to the year for a diamond....
Mar 10, 2013, 8:08 am
#593
Join Date: Jan 2013
Programs: HH Diamond, IHG Platinum
Posts: 12
2013 to date. Diamond member normally booking at lowest online rate
Wembley - upgrade to suite
Bracknell - "
Croydon - upgrade to exec
Cobham - no upgrade at all
Cobham - upgrade to exec
Watford - no upgrade at all
Croydon - upgrade to suite
Wembley - upgrade to suite
Bracknell - "
Croydon - upgrade to exec
Cobham - no upgrade at all
Cobham - upgrade to exec
Watford - no upgrade at all
Croydon - upgrade to suite
Mar 10, 2013, 4:26 pm
#595
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,235
Given a suite upgrade is not a Diamond entitlement, might not this thread include most of our stays? No failure here, IMO, merely not something we are entitled to - and when we are granted a suite upgrade, it is a pleasant surprise and success. E.g both times within the last couple of weeks I have overnighted at the Hilton Miami International Airport, we have been upgraded to suites. Nice, and I am grateful - but I do not expect it.
Mar 10, 2013, 4:39 pm
#596
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
JDiver's reasoning is impeccable.
Mar 11, 2013, 4:46 am
#597
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
For that matter, the same applies to the UG success thread. Anecdotal data points may offer some guidance but how many will search these entire threads to find their same property, even though their circumstances might be different?
Just wondering if there might be a better way to inform FTers.
Waldorf Hilton London
Mar 11, 2013, 5:19 pm
#600
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Are you Diamond? Gold?
No upgrade at all (not even deluxe) I would be tempted to see if the front office manager could help?
If they are sold/ full, then that is it. But I would be surprised if a 1 cat upgrade was not available for an elite at least?
No upgrade at all (not even deluxe) I would be tempted to see if the front office manager could help?
If they are sold/ full, then that is it. But I would be surprised if a 1 cat upgrade was not available for an elite at least?