2012 Diamond suite upgrade failure thread
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Jun 3, 2013, 9:13 pm
#665
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
Niagra Falls
Paid stay-no upgrade at all. But a gold reported getting the presidential suite as an upgrade a few days ago?????? Why is Hilton giving a presidential suite upgrade to a gold when giving no upgrades to diamonds?????
Jun 5, 2013, 7:57 pm
#666
Join Date: Sep 2009
Location: Tallahassee, FL
Programs: Hilton Diamond / Delta Plat
Posts: 271
Hilton Garden Inn - King Edward Jackson Mississippi Dowtnwon
I REALLY do love this property. When it's the least expensive option for my dates I stay here every chance I get. The $14 valet fee can sometimes be overlooked when it prices better than other places.
All that to say, they are GREAT to their diamonds. Tonight I was welcomed as a Diamond and without asking I was told my upgrade request had been granted. (I always put what I would like in the comments section when making a reservation)
I booked a standard King room and was put into a high floor corner suite. It's a massive room with plenty of natural light and a jacuzzi tub.
Couldn't be happier!
I REALLY do love this property. When it's the least expensive option for my dates I stay here every chance I get. The $14 valet fee can sometimes be overlooked when it prices better than other places.
All that to say, they are GREAT to their diamonds. Tonight I was welcomed as a Diamond and without asking I was told my upgrade request had been granted. (I always put what I would like in the comments section when making a reservation)
I booked a standard King room and was put into a high floor corner suite. It's a massive room with plenty of natural light and a jacuzzi tub.
Couldn't be happier!
Jun 5, 2013, 11:28 pm
#667
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Hilton Garden Inn - King Edward Jackson Mississippi Dowtnwon
I REALLY do love this property. When it's the least expensive option for my dates I stay here every chance I get. The $14 valet fee can sometimes be overlooked when it prices better than other places.
All that to say, they are GREAT to their diamonds. Tonight I was welcomed as a Diamond and without asking I was told my upgrade request had been granted. (I always put what I would like in the comments section when making a reservation)
I booked a standard King room and was put into a high floor corner suite. It's a massive room with plenty of natural light and a jacuzzi tub.
Couldn't be happier!
I REALLY do love this property. When it's the least expensive option for my dates I stay here every chance I get. The $14 valet fee can sometimes be overlooked when it prices better than other places.
All that to say, they are GREAT to their diamonds. Tonight I was welcomed as a Diamond and without asking I was told my upgrade request had been granted. (I always put what I would like in the comments section when making a reservation)
I booked a standard King room and was put into a high floor corner suite. It's a massive room with plenty of natural light and a jacuzzi tub.
Couldn't be happier!
Glad that you got this nice suite.
Surprised that you consider this a failure.
Jun 6, 2013, 1:17 am
#668
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Currently in Zurich Airport Hilton. Upgrade from basic to Queen Executive, which is pretty much the norm here. I stay here every couple of weeks and have never had anything better. Currently booked until Friday, but now staying the weekend, so may try booking a higher category to begin with to see if I have any more luck.
Jun 6, 2013, 1:48 am
#669
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Have stayed 5/6 times and never got a suite.
Also in the past, at check in, they handed a card to choose from a selection, such as fruit plate, ice cream, a couple of mini-bar items,... but I did not get it in my last visit some weeks ago.
Jun 6, 2013, 3:23 pm
#670
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Well an interesting one. The website is showing no suites ( was earlier, but they must have gone, and the property only has two anyway). It is showing availability for the room I booked, a queen, availability for queen deluxe, family rooms and family deluxe. The family room is the same category as the queen, but £8 more expensive a night as it is a double double room, but essentially it is also a twin room (US style) as there are no twins with smaller UK single beds.
The prices are reasonable, same as when I booked, so it can't be full.
I was offered an upgrade to a family room (same category but an extra bed) for an extra £10 per night......... so no upgrade..........
I will speak to the duty manager in the morning and report further!
The prices are reasonable, same as when I booked, so it can't be full.
I was offered an upgrade to a family room (same category but an extra bed) for an extra £10 per night......... so no upgrade..........
I will speak to the duty manager in the morning and report further!
Last edited by Skimanant; Jun 6, 2013 at 3:37 pm
Jun 6, 2013, 10:29 pm
#671
Join Date: Apr 2011
Location: STL
Programs: AA Platinum (LT Gold 1MM+) Hilton Diamond, Avis Preferred Plus, AMEX Platinum
Posts: 28
I thought it was only me getting very few room upgrades after being a Diamond member. I wonder how many suites and upgrade rooms are really available when the front desk people say that "no upgrades are available." Based upon all of the posts here in which Diamonds are not getting upgrades, I wish we really knew what upgrade rooms are really available at the time of check-in.
Jun 7, 2013, 1:19 am
#672
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
What would be good would be if, say 24 hrs before, there was like a diamond upgrade inventory displayed on hhonors or something like that so you could "upgrade yourself" or at least see what was available.
I know hotels might keep selling rooms right up until you arrive (and will do especially for conferences etc), but that would be a really big perk and step forward for the diamond tier. Hotels could still only list what they want to upgrade to, or it could be a chance for corporate to standardise minimum upgrades etc.
Could even be combined with nor-1 for Diamonds. But, I would hope hotels would still have the option to upgrade further complimentary if rooms are available.
Just a random thought!
I know hotels might keep selling rooms right up until you arrive (and will do especially for conferences etc), but that would be a really big perk and step forward for the diamond tier. Hotels could still only list what they want to upgrade to, or it could be a chance for corporate to standardise minimum upgrades etc.
Could even be combined with nor-1 for Diamonds. But, I would hope hotels would still have the option to upgrade further complimentary if rooms are available.
Just a random thought!
Jun 7, 2013, 1:35 am
#673
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Actually, is that what e-check in is supposed to do in a way? Maybe it could be extended?
Have to be fair, have had some great upgrades and stayed in some fantastic Hilton hotels. Maybe there are other reasons, but I just don't always get it when no upgrades are available and the hotel is obviously "quiet".
Have to be fair, have had some great upgrades and stayed in some fantastic Hilton hotels. Maybe there are other reasons, but I just don't always get it when no upgrades are available and the hotel is obviously "quiet".
Jun 7, 2013, 9:21 am
#674
Join Date: Sep 2009
Location: Tallahassee, FL
Programs: Hilton Diamond / Delta Plat
Posts: 271
CERTAINLY not a failure!
Seems to me that it really is ONLY HGI's that I recieve upgrades in. That and the occasional "upgrade" at Hampton.