jamesteroh

Something I think that would help would be not to post on this thread becuase you didn't get an upgrade because the hotel was full. Now if someone knows there are suites and upgrades available definitely post and supply that info, or if you are diamond and don't get upgraded and find out a gold gets upgraded the same day at the same property, post that info as well.

As a Delta Platinum, I am not going to complain if I don't get upgraded because first class is full and every seat is taken by someone that paid to sit up front or by diamonds or other Platinums on a higher fare class that should have been upgraded before me. However if first class goes out with empty seats up front or I find out sheena was involved and a lower medalion not on a Y fare or a NRSA got a favor and is sitting up there and I find out about it, I am going to complain.

If Hilton can't upgrade me because there are no suites or upgraded rooms, I understand. But if I am travelling with a gold and they get upgraded or if there site is showing upgraded rooms can be booked and I don't get upgraded, I am going to complain.

esac

How is 'upgrade to exec' an upgrade? Are the rooms better than the other floors? Or do you just get to be on the same floor as the lounge that you already get access to as a Diamond anyway?

huegli

No suite upgrade at the Basel Hilton on a 1-night C&P stay.

Was upgraded to the Executive Floor (rooms are the same as all the others), online I could have booked Suites...

Was too tired to argue.

sbams

Nobody is complaining here! This thread is providing feedback - whether you choose to see it as valuable or not is up to you.

I for example have read here that the Conrad BKK does not upgrade diamonds to suites but routinely upgrades one level higher. I can adjust my expectations at this property or even choose to avoid it if that is my preference.

Keep up the good work posters!

Sean Mc

Upgrade from a basic double to an executive double. Of the hotels listed only Wembley has a lounge.

sbams

Diamond, booked Standard king

Hanoi Opera: upgrade to exec room (not suite) - 2 stays within one week
Conrad Bangkok: upgrade to exec room (not suite)

In other words, as expected.

more4less

Hilton Budapest Westend - booked king standard received king executive. In my previous 5/6 stays I had received a Jr Suite so I guess they were quite full.

gqZJzU4vusf0Z2,$d7

This Diamond is one for 35 when it comes to room upgrades this year. A Hampton
Suites provided an unexpected upgrade.

The first trinket this year arrived last night. I'm in-town during a national NCAA
event. IIRC, the last few rooms at this Hampton were fetching ~$240/nite. For
my contract $80-something rate, I was expecting bupkus. Heck, I was wondering
if they'd walk-me 40-50 miles away to pocket another $600 over the four nights.

I was astonished to find a fruit basket w/personalized/handwritten card in my
room, acknowledging being a Diamond and thanking me for my business.

sapguy

NO failure so far this year:

Conrad Hong Kong - upgrade to suite
Conrad Singapore - upgrade to exec
Hilton Beijing - upgrade to exec
Doubletree Milford/Boston (2 stays) - upgrade to exec
Hilton Helsinki Strand - upgrade to exec
Hilton Santa Clara - upgrade to exec

Not too bad!

Upcoming:
Hilton Beijing
Hilton Sydney (may be)
Waldorf Astoria Orlando

Let's see what happens

Wadge

As this thread starts from 2012 it is a benefit for Diamonds to get upgraded to suite if possible. I am in this belief as well ever since January 2012. I managed to get quite a few upgrades since but last time I didn't get it and complained based on this rule as they were full of empty suites that day online. The hotel told me there is no such rule. I wanted to look it up for them from T&C but I couldn't find it anywhere. Ask Diamond desk about it and they quoted me the line about "upgrade to a preferred room".

So this suite thing is now revoked for Diamonds in 2013? And what is this preferred room? Whose preference is this? Mine or the hotel's preference? I prefer a Presidential suite but they will prefer a standard guestroom.

stiwi

It is in T&C:
"At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations"
http://hhonors3.hilton.com/en/terms/index.html

6. What constitutes a "room upgrade?"
Complimentary room upgrades for Gold and Diamond HHonors members may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, or rooms on Executive Floors, as identified by each property. Room upgrades, for Diamond members only, may also include suites.
http://hhonors3.hilton.com/en/myway-benefits/faq.html

So it is the wording, may, but doesn't have to. SPG rules says: "Upgrades to best available room at check-in, including Standard Suites." With SPG if suite is available and you don't get it, you can complain, at HHonors due to "may" wording you can't really complain.

fozziedoggie

Booked King standard, given just that. No complaints though, first time here, EL and staff are incredible. Two nights on CitiBank Visa Reserve sign-up bonus and two nights on Hilton "Be Our Guest" apology certificates - non revenue stay, so suite upgrade not expected. Very relaxing lounge with excellent caffe lattes. They're trying something new: weekends in the lounge offer a buffet style spread, but new on weekdays (M-F) is now an "afternoon tea service." Staff said they're trying to mix things up a bit; nice touch, but will become old very fast if you're a regular guest here.

jamesteroh

Rock at Palmer house Chicago weekend of march 15. I got an exec level room upgrade but what really p**sed me off was I know a gold that received a better exec upgrade. A property should not be giving a better upgrade to a gold than a dianond

Currently at Hilton Bentley in Miami. Also a rock but they are full and the manager attempted to upgrade me midstay yesterday but they ended up selling those suites so can't complain. At least they are giving diamonds the full buffet now and only charging the upgrade charge to golds

stiwi

Conrad SIN is great, however being HH Diamond I was never given a suite upgrade despite numerous stays and leaving significant amount of money at this property.

bzbdewd

Not sure if this is the right place for it but....
Do any of you email the hotel in advance to request an upgrade (or anything else)? Who do you contact? The concierge or just a general shout out to whatever email address you can find? What do you say?
We haven't had an upgraded room in so long I don't remember the last time. We do book on a corporate rate but still...I'd think we'd get thrown a bone now and then. I'm wondering if there is anything I can do to increase the chances to get the occasional boost.