2012 Diamond suite upgrade failure thread
Jun 18, 2013, 2:50 am
#691
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Hilton Bromsgrove. Consistent upgrades from queen to queen deluxe. Includes water, newspaper, salty and sweet snack jar, drinks voucher, full breakfast.Overall I do like the hotel and the Staff are very good. It is convenient and works well.
Only complaint is no robes in upgraded rooms, and upgrades are 1 cat to same bed type only- so a 2 queens deluxe for example is supposed to be a supplement. I think they only have 2 suites again and these do tend to be sold. Good value and happy with stays.
Only complaint is no robes in upgraded rooms, and upgrades are 1 cat to same bed type only- so a 2 queens deluxe for example is supposed to be a supplement. I think they only have 2 suites again and these do tend to be sold. Good value and happy with stays.
Last edited by Skimanant; Jun 18, 2013 at 3:18 am
Jun 18, 2013, 3:50 am
#692
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
OT - Hyatt out does Hilton
Just back from one night points stay at Park Hyatt Paris. Booked standard room, paid 130 Euro to upgrade to Deluxe-terrace rooms, was given ambassador suite at 4500 Euro a night, and I am low level Hyatt customer. Hilton could learn from this 
Jun 22, 2013, 2:27 am
#693
Join Date: Dec 2000
Location: Orlando, FL, USA (MCO)
Programs: Hilton-Diamond, Virgin-Gold, BA-Silver
Posts: 21
London Metropole
Just checked in for what is my 11th stay at this property since January 1st (6th since being Diamond) and yet again no suite upgrade. If this property wasn't so convenient for me I'd switch in a heartbeat.
Jun 30, 2013, 6:08 am
#695
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
Spain
Hilton Madrid Airport
Booked standard king, received Relaxation king (except first night, sold out)
Hilton Toledo
Booked standard king, received Deluxe king
Hotel offers Spa access as there is no Executive Lounge
Both were great rooms, though not suites.
Neither hotel acknowledged my Diamond status in any way other than upgrade (no welcome letter or similar).
Booked standard king, received Relaxation king (except first night, sold out)
Hilton Toledo
Booked standard king, received Deluxe king
Hotel offers Spa access as there is no Executive Lounge
Both were great rooms, though not suites.
Neither hotel acknowledged my Diamond status in any way other than upgrade (no welcome letter or similar).
Jul 4, 2013, 8:55 pm
#697
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
DT Arctic Club - Seattle WA
Booked a King standard, received same. According o emergency escape map on the door, this room is the smallest on the 8th floor...oh well.
$12 breakfast voucher given for use at hotel restaurant (Juno).
$12 breakfast voucher given for use at hotel restaurant (Juno).
Jul 5, 2013, 4:12 pm
#699
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Hilton St Georges Park. Firstly, from past experience I really like this hotel.
Was upgraded to a suite prearrival. This has changed to an executive room. Not sure if it is the new rules or not.
However, friends who are golds are staying. If they get a suite I will not be happy....................
Was upgraded to a suite prearrival. This has changed to an executive room. Not sure if it is the new rules or not.
However, friends who are golds are staying. If they get a suite I will not be happy....................
Jul 5, 2013, 5:44 pm
#700
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Hilton St Georges Park. Firstly, from past experience I really like this hotel.
Was upgraded to a suite prearrival. This has changed to an executive room. Not sure if it is the new rules or not.
However, friends who are golds are staying. If they get a suite I will not be happy....................
Was upgraded to a suite prearrival. This has changed to an executive room. Not sure if it is the new rules or not.
However, friends who are golds are staying. If they get a suite I will not be happy....................
I hope it isn't a new rule we only get one level upgrade. If it is and they continue to offer the same upgrades to gold, what's the use in being a diamond? There's the lounge access, but sounds like a lot of DYKWIA golds whine at checkin and get the access anyway and the bonus points aren't worth much anymore so what difference would there be between gold and diamond if this happens?
If the friends you are traveling with get a better upgrade then you complain to the GM and also call the diamond desk and file a complaint. That should never happen.
Jul 6, 2013, 10:49 am
#703
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Yep, exec room. Rooms are very nice, hotel is very nice, bathrooms gorgeous, full breakfast, and the hotel gave some drinks vouchers for the room being changed from the suite to an exec. I don't know why it changed, but overall I am happy. Still like the suites of course, and hopeful for the next stay, but you cannot knock the hotel at all.
My friends also received an exec room. All fair.
My friends also received an exec room. All fair.
Jul 7, 2013, 3:57 pm
#704
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
No suite at SF financial district. They also give lounge access to all gold's and the lounge was packed this morning and they wouldn't give me certificates for the restaurant. At least the SF Union Square will give diamonds a full breakfast buffet and Starbuck's vouchers