2012 Diamond suite upgrade failure thread
Sep 5, 2013, 7:11 pm
#766
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
- 32 stay with Hilton this year including Europe and Asia. Was upgraded to Executive Floors (expected) but not a single suite upgrade!
Much different story with SPG. Out of last 5 stays I was given great suites on 3 occasions (and two other were short 1 night stays in properties I didn't care). I didn't use SPG Platinum 50 night suite upgrades for any of the 3 upgraded stays.
Much different story with SPG. Out of last 5 stays I was given great suites on 3 occasions (and two other were short 1 night stays in properties I didn't care). I didn't use SPG Platinum 50 night suite upgrades for any of the 3 upgraded stays.
Sep 6, 2013, 10:40 am
#767
Join Date: Sep 2013
Posts: 5
is this the normal way for many people to ask for an upgrade -- in the comments section? I've never typed anything in that box. Does it have any pull at all?
Maybe I should write in the box every time that I am going to propose to my girlfriend that night and want a nice room? HAHA FRAUD
Sep 6, 2013, 11:19 am
#768
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
is this the normal way for many people to ask for an upgrade -- in the comments section? I've never typed anything in that box. Does it have any pull at all?
Maybe I should write in the box every time that I am going to propose to my girlfriend that night and want a nice room? HAHA FRAUD
Maybe I should write in the box every time that I am going to propose to my girlfriend that night and want a nice room? HAHA FRAUD
Sep 6, 2013, 12:53 pm
#769
FlyerTalk Evangelist
Join Date: Oct 2006
Location: Marriott or Hilton hot tub with a big drink <glub> Beverage: To-Go Bag™ DYKWIA: SSSS /rolleyes ☈ Date Night: Costco
Programs: Sea Shell Lounge Platinum, TSA Pre✓ Refusnik Diamond, PWP Gold, FT subset of the subset
Posts: 12,509
Nothing is 100%. But I've had the FDC acknowledge I had put an upgrade request in, but apologized that none were available. So they do look at the comments if they're on the ball.
Sep 7, 2013, 10:18 pm
#770
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
Failure at the Hilton Atlanta again tonight. At least they are still giving diamonds full breakfast buffet vouchers^^^
Staying at the W Midtown Atlanta tomorrow and called about getting an upgrade and sounds like I will be getting another great upgrade there again. Pretty sad I have diamond status with Hilton and have trouble getting a suite upgrade here, yet I have no status with SPG and have been getting some great upgrades by just being a Delta diamond with their crossover program.
Staying at the W Midtown Atlanta tomorrow and called about getting an upgrade and sounds like I will be getting another great upgrade there again. Pretty sad I have diamond status with Hilton and have trouble getting a suite upgrade here, yet I have no status with SPG and have been getting some great upgrades by just being a Delta diamond with their crossover program.
Sep 9, 2013, 11:11 am
#771
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Doubletree Milton Keynes. Booked and got Junior suite.
Was next to lounge (which is closed at weekends), but staff were listening to loud sport on TV, and the adjoining door was unlocked, so had to wait in room until duty manager could lock it.
Fridge did not work. Internet too slow to use. Was refused a code to high speed internet unless I paid- thought this was complementary?
My biggest gripe was drink vouchers. The executive lounge is closed at weekends, and it clearly says this on the website which is totally fair. However, 1 drink per person (no snacks etc)...............
Wasn't a bad stay, but could be polished a little.
Was next to lounge (which is closed at weekends), but staff were listening to loud sport on TV, and the adjoining door was unlocked, so had to wait in room until duty manager could lock it.
Fridge did not work. Internet too slow to use. Was refused a code to high speed internet unless I paid- thought this was complementary?
My biggest gripe was drink vouchers. The executive lounge is closed at weekends, and it clearly says this on the website which is totally fair. However, 1 drink per person (no snacks etc)...............
Wasn't a bad stay, but could be polished a little.
Sep 10, 2013, 10:52 pm
#773
Join Date: Apr 2006
Location: SYD
Programs: QF LTS, TK Elite, HH Gold, Marriott Bonvoy Gold
Posts: 175
DoubleTree Sukhumvit Bangkok
I had 3 stays here recently. While the reception is kind in greeting me, the only upgrades were to a Deluxe room, not to a Suite or even to a Superior room. Somewhat disappointing.
Sep 11, 2013, 5:12 am
#774
Join Date: Mar 1999
Location: Toledo, OH USA
Programs: UA1K, Marriott Titanium, Hilton Diamond, Million-Miler
Posts: 557
Doubletree Kuala Lumpur
At the Kuala Lumpur Doubletree I booked a queen standard and received an upgrade to a full suite, about 1800 sq. ft. This was a paid stay from the January sale for about
$100/night. This hotel is one of the best bargains, paid or points, in the system.
$100/night. This hotel is one of the best bargains, paid or points, in the system.
Sep 11, 2013, 10:20 am
#777
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Birmingham Metropole
No upgrade to be had...hurray for twin beds and an in trouble travel agent
Lounge is nice though...no kids running around as mentioned in the thread about the hotel.
Room very average, sadly
No upgrade to be had...hurray for twin beds and an in trouble travel agent
Lounge is nice though...no kids running around as mentioned in the thread about the hotel.
Room very average, sadly
Sep 24, 2013, 4:41 pm
#778
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
Washington Hilton
No upgrade at all, booked king and received king. My coworker (gold fast track) got a suite on executive floor over me (Diamond nights and base points) and I was told nothing was available. I won't return here.
Last edited by Michael19887; Sep 25, 2013 at 7:35 am
Sep 24, 2013, 5:10 pm
#779
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Is your coworker staying the SAME nights you are and reserved the same room type? If so, complain to both the GM and the diamond desk.
Sep 24, 2013, 6:20 pm
#780
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
Same stay length (1 night) and reserved same room on same rate as me. He checked in 15 minutes before me and the front desk clerk told me when I brought it up that "he asked and got the last one."