2012 Diamond suite upgrade failure thread
Dec 13, 2013, 10:42 pm
#812
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Hilton SF Union Square, old AXON point stay: upgraded to "Junior Suite" (large room on top floor of wing 3).
Dec 15, 2013, 4:03 am
#814
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Waldorf Hilton London
Got same room type I booked, didnt even get upgraded to exec level
The front desk comped a room service meal since they couldnt upgrade me at least
The front desk comped a room service meal since they couldnt upgrade me at least
Dec 16, 2013, 2:34 pm
#815
Join Date: Oct 2012
Location: SNA
Programs: UA Gold, Marriott Gold
Posts: 239
Hilton SF Financial District (Chinatown): standard room, not even on an executive floor.
After spending time recently in Shanghai and Singapore HH properties, what a huge disappointment. Bathroom sink was clogged when we first got into the room, shower curtain bar is about to fall off. This is about the tenth time I've stayed here in the past 3 years and I think it is my last.
After spending time recently in Shanghai and Singapore HH properties, what a huge disappointment. Bathroom sink was clogged when we first got into the room, shower curtain bar is about to fall off. This is about the tenth time I've stayed here in the past 3 years and I think it is my last.
Dec 18, 2013, 7:23 am
#816
Ambassador: Oneworld Alliance
Join Date: Jan 2007
Location: LON
Programs: BA Gold (GGL), Hilton Diamond, AA Gold, Marriott Gold
Posts: 2,215
Hilton JFK, no upgrade. Guy in front of me was having a hissy fit about something at check in and was upgraded to a suite.
Very poor that all F&B service cut off at 111.50, considering the number of people arriving from flight disruption.
Very poor that all F&B service cut off at 111.50, considering the number of people arriving from flight disruption.
Dec 19, 2013, 3:58 pm
#817
Join Date: Oct 2009
Location: ARN
Programs: SK EBG, BAEC Gold, LH FTL, FBP, CCG, HH Diamond
Posts: 1,533
Checker into Hilton East Brunswick, NJ as a Diamond and didn't receive any upgrade whatsoever. I was given EL access though even though we are on a normal floor.
Have another stay at this property in a week, so I'll bring it up with the FD on checkout. I was too tired to argue tonight.
Have another stay at this property in a week, so I'll bring it up with the FD on checkout. I was too tired to argue tonight.
Dec 19, 2013, 6:53 pm
#818
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Hilton SF Union Square again. This time, no suite, high floor with a view. Unrenovated room, I think (not that I care). Thermostat is off by about 10 degrees.
Dec 20, 2013, 10:57 am
#819
Join Date: Feb 2011
Posts: 35
Abu Dhabi Cornice
I'm Diamond, booked a standard room with $, received the ugliest room ever (old, dark and narrow). Asked for upgrade, even with $. I was told it was full, they would contact me next day. I've been there for other 5 days and no one ever got in touch.
At least they gave me Exc. lounge, nice!
The beach club is great but I will no longer go there, the hotel is too old.
Renovation desperately needed.
Dubai Jumeira, even if an old property too, is 100 times better.
At least they gave me Exc. lounge, nice!
The beach club is great but I will no longer go there, the hotel is too old.
Renovation desperately needed.
Dubai Jumeira, even if an old property too, is 100 times better.
Dec 20, 2013, 1:13 pm
#820
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
I'm Diamond, booked a standard room with $, received the ugliest room ever (old, dark and narrow). Asked for upgrade, even with $. I was told it was full, they would contact me next day. I've been there for other 5 days and no one ever got in touch.
At least they gave me Exc. lounge, nice!
The beach club is great but I will no longer go there, the hotel is too old.
Renovation desperately needed.
Dubai Jumeira, even if an old property too, is 100 times better.
At least they gave me Exc. lounge, nice!
The beach club is great but I will no longer go there, the hotel is too old.
Renovation desperately needed.
Dubai Jumeira, even if an old property too, is 100 times better.
Thanks for the info, was considering a stay but will look at more options.
SB
Dec 21, 2013, 5:18 am
#821
Join Date: Feb 2011
Posts: 35
Same as in Ras al Khaimah Resort and Spa: they are very nice and always upgrade if suites are available. There is no Exec. Lounge but the beach and the resort is great.
Dec 21, 2013, 8:24 am
#822
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
Dubai Jumeira always gave us upgrade, to beautiful suites too. Access to Exec Lounge even if you don't get an executive room.
Same as in Ras al Khaimah Resort and Spa: they are very nice and always upgrade if suites are available. There is no Exec. Lounge but the beach and the resort is great.
Same as in Ras al Khaimah Resort and Spa: they are very nice and always upgrade if suites are available. There is no Exec. Lounge but the beach and the resort is great.
Dec 21, 2013, 9:20 am
#823
Join Date: Feb 2011
Posts: 35
Dec 21, 2013, 9:52 am
#824
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Same excuse use to be used at the Drake in Chicago (not sure if that is still the policy). I complained to the diamond desk and they got the Drake to comp me two full breakfast buffets and give me drink and appetizer vouchers for the bar so it worked out good, I would rather have a hot buffet breakfast and drinks and appetizers than access to a US lounge.