Originally Posted by NA-Flyer

I was talking to the lady at the SIN Hilton reservation department and she told me frankly that her hotel never upgrade diamonds to suites, the maximum they offer to a diamond member is an upgrade to an executive room even if all the suites are empty and available for the whole duration of the stay. She sounds like this is a hotel policy

That's quite shocking and got me to think how deceiving is Hilton with the upgrade to suite policy.