2012 Diamond suite upgrade failure thread
Sep 2, 2012, 10:39 am
#436
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
Hilton Diagonal Mar Barcelona, 10.-14. aug. Booked KING HILTON GUESTROOM for points. Got same room on executive floor, City view (means no Sea view). Politely asked about suite upgrade, was politely denied. Overall quite a nice stay despite some glitches, however just for statistics - no suite upgrade. My upgrade rate this year now is 23:1 and falling.
Sep 2, 2012, 10:57 am
#437
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Hilton Warsaw - booked Standard King and got a Executive King. If I am not wrong is exactly same room type wity slightly bigger toiletries.
In any case it is a nice property with good offerings at the EL.
In any case it is a nice property with good offerings at the EL.
Sep 2, 2012, 11:53 am
#438
Join Date: Aug 2006
Location: Riga, Latvia, EU
Programs: SK Lifetime EB*G, HHonors Diamond, BalticMiles VIP, Turkish Airlines Miles@Smiles, Club Carlson
Posts: 321
My personal statistics this year is by now 26 stays, 2 upgrades. Diamond upgrades to suite used to happen sometimes in previous years as well, maybe even more often than now.
Sep 2, 2012, 11:58 am
#440
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 6,006
Sep 2, 2012, 12:13 pm
#441
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,244
I do not argue with that. However let's remember that this Diamond upgrade to suites was presented by Hilton as kind of real benefit, while in my humble opinion this is highly improbable, quite imaginary happening. Yes, suite upgrades sometimes happen to some people, even to me My personal statistics this year is by now 26 stays, 2 upgrades. Diamond upgrades to suite used to happen sometimes in previous years as well, maybe even more often than now.
My personal statistics this year is by now 26 stays, 2 upgrades. Diamond upgrades to suite used to happen sometimes in previous years as well, maybe even more often than now.
Sep 2, 2012, 12:17 pm
#442
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,672
The legendary Hilton Park Lane in London Aug 17-28: reserved a standard King and got upgraded to an executive king.
When arguing with the receptionist (a guy named Amjad) about the availabilty of their junior suites(the lowest suite category in that hotel) online for the whole duration of my stay, he answered me we can give you an upgrade to a junior suite but you have to pay GBP 500.00 per night
When arguing with the receptionist (a guy named Amjad) about the availabilty of their junior suites(the lowest suite category in that hotel) online for the whole duration of my stay, he answered me we can give you an upgrade to a junior suite but you have to pay GBP 500.00 per night
Sep 2, 2012, 4:08 pm
#444
Join Date: Dec 2010
Location: Sacramento, CA
Programs: UA 1K; Hilton: Diamond;Kimpton: ?? ; Omni: Black; Avis: First; Hertz: Five Star
Posts: 656
Doubletree, Del mar, Ca (North San Diego county)
4 stays this summer and zero upgrades. I still favor the hotel for my stays because I can get away with a Cigar in the outdoor area (which is almost impossible in California), and because I usually get a whole tin of cookies, but no upgrades have happened.
4 stays this summer and zero upgrades. I still favor the hotel for my stays because I can get away with a Cigar in the outdoor area (which is almost impossible in California), and because I usually get a whole tin of cookies, but no upgrades have happened.
Sep 2, 2012, 4:09 pm
#445
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,763
My worst experiences were with the Seattle Hilton. Never got s*** from them. The worst was one night, after being told there were no suites available, we received a frantic call from the front desk saying that our shower was overflowing into the room one floor below.
They gave us a key to the suite down the hallway so we could shower there....but would not let us move there, even thought it was just one night. And, the room was unoccupied the next morning (I checked).
I have never returned.
They gave us a key to the suite down the hallway so we could shower there....but would not let us move there, even thought it was just one night. And, the room was unoccupied the next morning (I checked).
I have never returned.
Sep 2, 2012, 5:29 pm
#446
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 6,006
My worst experiences were with the Seattle Hilton. Never got s*** from them. The worst was one night, after being told there were no suites available, we received a frantic call from the front desk saying that our shower was overflowing into the room one floor below.
They gave us a key to the suite down the hallway so we could shower there....but would not let us move there, even thought it was just one night. And, the room was unoccupied the next morning (I checked).
I have never returned.
They gave us a key to the suite down the hallway so we could shower there....but would not let us move there, even thought it was just one night. And, the room was unoccupied the next morning (I checked).
I have never returned.
Sep 3, 2012, 3:05 am
#447
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
The legendary Hilton Park Lane in London Aug 17-28: reserved a standard King and got upgraded to an executive king.
When arguing with the receptionist (a guy named Amjad) about the availabilty of their junior suites(the lowest suite category in that hotel) online for the whole duration of my stay, he answered me we can give you an upgrade to a junior suite but you have to pay GBP 500.00 per night
When arguing with the receptionist (a guy named Amjad) about the availabilty of their junior suites(the lowest suite category in that hotel) online for the whole duration of my stay, he answered me we can give you an upgrade to a junior suite but you have to pay GBP 500.00 per night
Are you serious? I had the exact same experience with the exact same receptionist. He also tried to sell me the mayfair suite when I inquired about suite upgrades. But only for 150GBP. I denied and told him to cancel my last night refundable reservation and I moved to the Waldorf Hilton ,they offered a suite without even having to ask.
I contacted their guest relations and they "promised" to inform him that this is not the way to handle Diamond guests in case of suite availability.
Sep 3, 2012, 5:31 pm
#449
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 6,006
Sep 3, 2012, 5:32 pm
#450
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 6,006
Are you serious? I had the exact same experience with the exact same receptionist. He also tried to sell me the mayfair suite when I inquired about suite upgrades. But only for 150GBP. I denied and told him to cancel my last night refundable reservation and I moved to the Waldorf Hilton ,they offered a suite without even having to ask.
I contacted their guest relations and they "promised" to inform him that this is not the way to handle Diamond guests in case of suite availability.
I contacted their guest relations and they "promised" to inform him that this is not the way to handle Diamond guests in case of suite availability.