Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Finnair | Finnair Plus
Reload this Page >

The Big UPGRADE Thread – all you need to know about AY upgrades

Community
Wiki Posts
Search
Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Print Wikipost

The Big UPGRADE Thread – all you need to know about AY upgrades

Thread Tools
 
Search this Thread
 
Old Sep 25, 2019, 10:00 am
  #1051  
 
Join Date: Dec 2015
Location: London
Programs: AY+, HH Gold
Posts: 161
I don't think anyone has quoted the new upgrade system for Basic/Silver. This is what my September newsletter said:

"UUTTA: BUSINESSLUOKAN-KOROTUKSET HELPOSTI VERKOSTA

Voit hallinnoida businessluokan-korotuksia lokakuusta lähtien helposti uudessa verkkopalvelussamme. Businessluokan-korotuksia voi ostaa debit- tai luottokortilla, Finnair Plus pisteillä tai korotusedulla. Kun maksat pisteillä tai korotusedulla, korotusten saatavuuden tarkistaminen sekä varaus onnistuvat samasta paikasta. Basic- ja Silver-jäsenet voivat varata businessluokan-korotuksen 59 päivää ennen lennon lähtöä. Mikäli saatavuutta ei ole, voit jäädä jonotuslistalle. Jonotuslistalle päästyäsi ilmoitamme sinulle korotuksen tilasta aikaisintaan kahta kuukautta ja viimeistään 37 tuntia ennen lentoasi. Lisää tietoa tulossa pian."

So Basic/Silver members can also waitlist, starting from 59 days before departure, and they will notify 2 months to 37h before departure. I was quite surprised about this, as I assumed they would like to keep the waitlist as a status perk (justifiably, in my opinion, even though I'm a lowly Basic!). Not sure how they would rank a Gold member's waitlist, say, 40 days before departure in comparison to a Basic waitlisting 50 days before. Will the Basic always end up in the back of the queue, or can an early bird Basic score a waitlisted upgrade before a more last minute Gold?
Eyrie is offline  
Old Sep 25, 2019, 10:57 am
  #1052  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by Eyrie
I don't think anyone has quoted the new upgrade system for Basic/Silver. This is what my September newsletter said:

"UUTTA: BUSINESSLUOKAN-KOROTUKSET HELPOSTI VERKOSTA

Voit hallinnoida businessluokan-korotuksia lokakuusta lähtien helposti uudessa verkkopalvelussamme. Businessluokan-korotuksia voi ostaa debit- tai luottokortilla, Finnair Plus pisteillä tai korotusedulla. Kun maksat pisteillä tai korotusedulla, korotusten saatavuuden tarkistaminen sekä varaus onnistuvat samasta paikasta. Basic- ja Silver-jäsenet voivat varata businessluokan-korotuksen 59 päivää ennen lennon lähtöä. Mikäli saatavuutta ei ole, voit jäädä jonotuslistalle. Jonotuslistalle päästyäsi ilmoitamme sinulle korotuksen tilasta aikaisintaan kahta kuukautta ja viimeistään 37 tuntia ennen lentoasi. Lisää tietoa tulossa pian."

So Basic/Silver members can also waitlist, starting from 59 days before departure, and they will notify 2 months to 37h before departure. I was quite surprised about this, as I assumed they would like to keep the waitlist as a status perk (justifiably, in my opinion, even though I'm a lowly Basic!). Not sure how they would rank a Gold member's waitlist, say, 40 days before departure in comparison to a Basic waitlisting 50 days before. Will the Basic always end up in the back of the queue, or can an early bird Basic score a waitlisted upgrade before a more last minute Gold?
If they do the first upgrades from the waitlist at T-60, then Silver and Basic members will miss that round.
Jainzar is online now  
Old Sep 25, 2019, 11:04 am
  #1053  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,180
... assuming higher tier members waitlist that early...
intuition is offline  
Old Sep 25, 2019, 11:22 am
  #1054  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by intuition
... assuming higher tier members waitlist that early...
According to the other thread about waitlist experiences it is used also that early.
Jainzar is online now  
Old Sep 25, 2019, 2:47 pm
  #1055  
 
Join Date: Mar 2016
Location: HEL
Programs: AY Platinum, Hilton Gold, Marriott Gold, GC Jade
Posts: 102
My math fails me. How can you get on the waitlist 59 days before and get notified 2 months in advance? The only way to make this happen is if you waitlist on a January day in a non leap year and get notified on the same day.
_ra_ is offline  
Old Sep 25, 2019, 3:31 pm
  #1056  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
If I read that info sent to basic/silver correctly it would seem that upgrade inventory is now gold+ only for 60-360 days before the flight. A change in the right direction, although I would have appreciated stratification between lumo, plat and gold aswell. This seems to be another change that puts gold and plat at the same level, and I cannot help but feel that plat gets devaluated.

Originally Posted by _ra_
My math fails me. How can you get on the waitlist 59 days before and get notified 2 months in advance?
Probably they just copypasted that last sentence from the gold+ e-mail. However, this seems to imply that as the waitlist is checked for the first time at two months, gold+ members waitlisted upgrades have a chance to be processed before silver and basic can even waitlist. Again, a step in the right direction, but still feeling like gold gets valued too much in this.
DrSickle is offline  
Old Sep 25, 2019, 4:12 pm
  #1057  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
I am silver and waitlist from DEL-HEL ON 10 Nov. I requested the upgrade on 19th August

Last edited by jakas; Sep 28, 2019 at 2:15 pm
jakas is offline  
Old Sep 26, 2019, 12:26 am
  #1058  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
Originally Posted by DrSickle
If I read that info sent to basic/silver correctly it would seem that upgrade inventory is now gold+ only for 60-360 days before the flight. A change in the right direction, although I would have appreciated stratification between lumo, plat and gold aswell. This seems to be another change that puts gold and plat at the same level, and I cannot help but feel that plat gets devaluated.
But surely they will clear Lumos first, Platskus then and Golds last, so if, say, at T-60 AY decides to upgrade 4 pax and the waitlist reads 1 Lumo, 4 Plats, 6 Golds, the Golds will be left without an upgrade, as well as presumably the Plat who joined the waitlist last.
ffay005 is offline  
Old Sep 26, 2019, 12:34 am
  #1059  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
I found this system strange, and for me it looks that you as a Lumo or Plat should ask for an upgrade latest on T-61, but these frequent flyer fly often on short notice so any upgrade cleared after this "steal" their possibilty to get an upgrade on short notice. The only thing which could fix this is a upgrade guarntee (to Lumos at least) if free seats in J on the time of departure.
FFlash and Ukki like this.
Ed Size is offline  
Old Sep 26, 2019, 5:25 am
  #1060  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by Ed Size
I found this system strange, and for me it looks that you as a Lumo or Plat should ask for an upgrade latest on T-61, but these frequent flyer fly often on short notice so any upgrade cleared after this "steal" their possibilty to get an upgrade on short notice. The only thing which could fix this is a upgrade guarntee (to Lumos at least) if free seats in J on the time of departure.
THIS and only This. (Best regards from a always waitlisted and once-not-cleared unhappy Lumo)
FFlash is online now  
Old Sep 27, 2019, 4:59 am
  #1061  
 
Join Date: Jul 2012
Location: TLL
Programs: AY LUMO (500K+), Marriott Abassador, Hertz President Circle, Hilton Diamond
Posts: 214
Also ... LUMO...and all flights waitlisted. Still hope to get lucky
spek is offline  
Old Sep 27, 2019, 5:04 am
  #1062  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
4 days to go for voucher expiry, only few seats sold in J and two heartwarming calls made to CS about voucher expiry and two plats travelling etc. Remains to be seen whether the other department is working on weekends or not, but somehow I start to remember old Dilbert cartoons about HR department and making connections...
FFlash likes this.
Post Scriptum is offline  
Old Sep 27, 2019, 12:17 pm
  #1063  
 
Join Date: Aug 2016
Programs: AY Plat (OWE)
Posts: 177
Originally Posted by Ukki
Update. HEL-LIS not cleared, email 37h before departure."Odotuslistalla olevaa matkustusluokankorotustasi ei ole tällä kertaa mahdollista vahvistaa." Seat and meal seat offered (for free), with no meal since it is less than 48h to departure...
So, vouchers locked for 4 months, and useless.
Update. LIS-HEL not either cleared. So, 50% success (4/8) so far, and none at -37h.
Ukki is offline  
Old Sep 27, 2019, 12:22 pm
  #1064  
 
Join Date: May 2018
Location: Finland
Programs: AY+ Gold, HH Diamond, IHG Gold
Posts: 37
Got email 7 days ahead hel-vie for 120€ upgrade. The email came to me and my travel buddy. He joked about ”as finnair loyal customer, can you just upgrade us”. Yes sure I can, but only with money since points upgrade goes waitlisted. Points not equal to money.

I don’t travel that much, only enough to gold, but I give ~98% my money to finnair/oneworld. I get some loyalty points which are not an asset that can be used with known results.

Yeah, I do understand business (at least in 21 century).
FinExplorer is offline  
Old Sep 27, 2019, 2:12 pm
  #1065  
 
Join Date: Dec 2018
Location: Northern California
Posts: 116
I feel like I got super lucky. I was able to upgrade SFO-HEL using points during a brief period where the Website/app showed availability. Just went in through My Bookings, selected the flight, and the points were deducted. Immediate upgrade, confirmed seat. The app went from 4 seats to "X" immediately after I upgraded (obviously I only took 1 of those available seats) and availability has never returned.
Phrastus is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.