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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Oct 10, 2019, 3:08 am
  #1126  
 
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Watching this only makes me feel worse. 8 days out so many empty seats in J but im still waitlisted.
J - 6 C - 6 D - 5 I - 4
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Old Oct 10, 2019, 3:26 am
  #1127  
R2
 
Join Date: Mar 2000
Posts: 938
Originally Posted by Clydez
Watching this only makes me feel worse. 8 days out so many empty seats in J but im still waitlisted.
J - 6 C - 6 D - 5 I - 4
It might be just 6 business class seats available (might be more). 8 days is a long time to sell them so from revenue management point-of-view what AY is doing makes sense.

BTW, the numbers behind each booking class indicate that there are at least so many seats available at that point in time. Also, different points of sale may have different availability for the same booking class on the same flight.
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Old Oct 10, 2019, 4:00 am
  #1128  
 
Join Date: Jan 2018
Location: HEL
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Originally Posted by R2
It might be just 6 business class seats available (might be more). 8 days is a long time to sell them so from revenue management point-of-view what AY is doing makes sense.

BTW, the numbers behind each booking class indicate that there are at least so many seats available at that point in time. Also, different points of sale may have different availability for the same booking class on the same flight.
EF shows 17 seats in J non - occupied

And yeah you are right. it actually shows more J available than what i checked in the morning....
Clydez is offline  
Old Oct 10, 2019, 4:52 am
  #1129  
 
Join Date: Jan 2014
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Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Originally Posted by Clydez
Watching this only makes me feel worse. 8 days out so many empty seats in J but im still waitlisted.
J - 6 C - 6 D - 5 I - 4
If it is AY HKG route, then the results on EF/BCD are consistentöy inaccurate. Few weeks ago, all flights were J0 Y0, even though tickets were on sale. Then it was normal for a while, now it's J6 Y6 most of the time.
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Old Oct 10, 2019, 5:02 am
  #1130  
 
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Originally Posted by on22cz
If it is AY HKG route, then the results on EF/BCD are consistentöy inaccurate. Few weeks ago, all flights were J0 Y0, even though tickets were on sale. Then it was normal for a while, now it's J6 Y6 most of the time.
PVG AY88.

Well , lets see finger crossed, day flight anyway, can survive in Y+
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Old Oct 10, 2019, 5:13 am
  #1131  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
Originally Posted by Clydez
Watching this only makes me feel worse. 8 days out so many empty seats in J but im still waitlisted.
J - 6 C - 6 D - 5 I - 4
I share your feeling, just want to say that "J - 6 C - 6 D - 5 I - 4" doesn't necessarily mean there are many seats left. You can't even be sure there are 6 seats open. All the numbers says is that they are willing to sell up to 6 seat in one go if you are willing to pay J or C fare. E.g. selling 6 seats in one go can result in a oversold situation.
(Not saying it is likely, only saying it is possible. Bucket availability is a tricky thing)
intuition is offline  
Old Oct 10, 2019, 5:29 am
  #1132  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Originally Posted by on22cz
If it is AY HKG route, then the results on EF/BCD are consistentöy inaccurate. Few weeks ago, all flights were J0 Y0, even though tickets were on sale. Then it was normal for a while, now it's J6 Y6 most of the time.
Just to verify, isn't J a normal business ticket, i.e. tickets on sale might come from I or other buckets.
So J might be 0 with so low demand that they want to fill the business cabin with cheap fares to begin with?
Post Scriptum is offline  
Old Oct 10, 2019, 6:02 am
  #1133  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by Post Scriptum
Just to verify, isn't J a normal business ticket, i.e. tickets on sale might come from I or other buckets.
So J might be 0 with so low demand that they want to fill the business cabin with cheap fares to begin with?
AFAIK, J is the most expensive business ticket, while I is the cheapest one (at least within AY's world). Once I is sold out, it goes to D. From D to C and so on... Depending on the itinerary bought, you may end up with a ticket, containing a segment sold from higher bucket, than the lowest one still available.

So to answer your question, under normal circumstances, if J0, then business cabin is full. If there is demand, AY would much more likely to sell the full fare J ticket, than to sell it "cheap" from I bucket.
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Steve_Hun is offline  
Old Oct 10, 2019, 6:22 am
  #1134  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
Originally Posted by Clydez
EF shows 17 seats in J non - occupied

And yeah you are right. it actually shows more J available than what i checked in the morning....
what is EF ?
jakas is offline  
Old Oct 10, 2019, 6:23 am
  #1135  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
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Posts: 14,178
Expertflyer
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intuition is offline  
Old Oct 10, 2019, 7:01 am
  #1136  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
Originally Posted by Steve_Hun
AFAIK, J is the most expensive business ticket, while I is the cheapest one (at least within AY's world). Once I is sold out, it goes to D. From D to C and so on... Depending on the itinerary bought, you may end up with a ticket, containing a segment sold from higher bucket, than the lowest one still available.

So to answer your question, under normal circumstances, if J0, then business cabin is full. If there is demand, AY would much more likely to sell the full fare J ticket, than to sell it "cheap" from I bucket.
Mine is business to Delhi U, I GUESS IT MEANS UPGRADED
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Old Oct 10, 2019, 7:04 am
  #1137  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by jakas
Mine is business to Delhi U, I GUESS IT MEANS UPGRADED
U with AY is either business award or economy ticket upgraded to business.
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Old Oct 10, 2019, 7:58 am
  #1138  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
Originally Posted by Post Scriptum
Doesnt seem to show U at all? I mean, not U - 0 but no U at all. Or maybe user error?
It only shows fare buckets that have availability. It never shows "U0" or "I0", but instead leaves them out. For a very full flight, it could show like J2 Y2 and that's it, no C0, D0, I0 etc.
ffay005 is offline  
Old Oct 10, 2019, 9:30 am
  #1139  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
Originally Posted by ffay005
It only shows fare buckets that have availability. It never shows "U0" or "I0", but instead leaves them out. For a very full flight, it could show like J2 Y2 and that's it, no C0, D0, I0 etc.
There is one flight where I have seat in Economy. It is some times showing J1 only and sometimes nothing at all. However, there are still 13-14 business seats not occupied. Heavily oversold in Economy ?
lento is offline  
Old Oct 10, 2019, 6:34 pm
  #1140  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
Originally Posted by ffay005
I ticketed a HEL-HKG-HEL-ARN reservation. After ticketing, I used the online tool to place myself on the upgrade waitlist for the longhaul segments. The outbound showed J4 C0 D0 I0 and the inbound J6 C6 D6 I6.

27 hours after ticketing, the outbound cleared against all odds (?). The inbound with far better availability is still waitlisted.
And now the inbound cleared as well ^^
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ffay005 is offline  


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