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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Sep 30, 2019, 1:06 pm
  #1081  
 
Join Date: Apr 2017
Location: C2
Posts: 651
Originally Posted by niksal
But have upgrades then become ”loudest wins”?
Seems a bit like that.
On the other hand the system was changed to avoid that. According to sources there were constant problems earlier when Mr.Loud Bigshot called in and demanded things. CS obeyed too often and screwed up for RM.
niksal, esledo and FFlash like this.
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Old Sep 30, 2019, 2:20 pm
  #1082  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
Originally Posted by Ed Size
Who cares? Your are allowed to take three pcs. and this is in the system (no matter what your booking says), there is nothing like a ticket anymore, you have a booking reference thats it, and as long everything in their system is right you will have no problems.
Air Vistara cares
If travelling in Business Class, Vistara will honour the higher baggage allowance between the allowance mentioned on the international ticket and the allowance mentioned on the domestic ticket, up to a maximum of 64kg. Please note that the weight of a single bag cannot exceed 32kg.
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jakas is offline  
Old Sep 30, 2019, 2:54 pm
  #1083  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
Originally Posted by jakas
Air Vistara cares
If travelling in Business Class, Vistara will honour the higher baggage allowance between the allowance mentioned on the international ticket and the allowance mentioned on the domestic ticket, up to a maximum of 64kg. Please note that the weight of a single bag cannot exceed 32kg.
But of course you don't have a printed ticket, and show them your app instead... The app is pretty good (but not perfect) at showing the correct allowance.
Ed Size and jakas like this.
ffay005 is offline  
Old Sep 30, 2019, 2:56 pm
  #1084  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
Originally Posted by lkrt
New app update for iOS adds waitlisting functionality to upgrades.
I just updated my App but it does not show any such functiontality, nor was it listed in the update explanation.
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Old Sep 30, 2019, 3:16 pm
  #1085  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
Originally Posted by ffay005
I just updated my App but it does not show any such functiontality, nor was it listed in the update explanation.
mine shows just now, updated the app on android. I paid and updated but no confirmation.
Clear the cache or delete and reload app, it should show you the possibilities to upgrade if on offer

Last edited by jakas; Sep 30, 2019 at 3:26 pm
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Old Oct 1, 2019, 1:06 am
  #1086  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by jakas
Air Vistara cares
If travelling in Business Class, Vistara will honour the higher baggage allowance between the allowance mentioned on the international ticket and the allowance mentioned on the domestic ticket, up to a maximum of 64kg. Please note that the weight of a single bag cannot exceed 32kg.
As you don t have a ticket these says anymore, only the details in the system matter, and if they are correct you don t have a problem. If they don t have this details in their system show them the app.
Ed Size is offline  
Old Oct 1, 2019, 1:24 am
  #1087  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
They are idiots in India they ask for a paper confirmation/ticket. I have been thru this with them before and I fly business with them domestic with 30kg allowance, . Anyway I just need to fix it myself from the email confirmation. But will request Finnair again.
jakas is offline  
Old Oct 1, 2019, 1:38 am
  #1088  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
Originally Posted by jakas
They are idiots in India they ask for a paper confirmation/ticket. I have been thru this with them before and I fly business with them domestic with 30kg allowance, . Anyway I just need to fix it myself from the email confirmation. But will request Finnair again.
How about a boarding pass? You can get a printable pdf boarding pass by doing OLCI on AY webpage, and for me this one has always listed the correct allowance when upgraded.

The one thing I can never find written anywhere is the bag weight waiver for business and plat.
DrSickle is offline  
Old Oct 1, 2019, 1:47 am
  #1089  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by DrSickle

The one thing I can never find written anywhere is the bag weight waiver for business and plat.
AFAICT, that is only available on their website: https://www.finnair.com/fi/gb/inform...hecked-baggage

Originally Posted by Finnair Website
A heavy bag charge applies to baggage with the maximum weight of 32 kg (70 lb) and/or maximum dimensions of 190 cm x 75 cm x 65 cm (75 in x 29.5 in x 25.5 in). The heavy bag charge is not collected from Business Class passengers or Finnair Plus Platinum Lumo, Finnair Plus Platinum or oneworld Emerald members.
Steve_Hun is offline  
Old Oct 1, 2019, 2:52 am
  #1090  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
Originally Posted by DrSickle
How about a boarding pass? You can get a printable pdf boarding pass by doing OLCI on AY webpage, and for me this one has always listed the correct allowance when upgraded.

The one thing I can never find written anywhere is the bag weight waiver for business and plat.
Ok will try that before I fly but a normal boarding pass just mentions class of travel etc. nothing about baggage.
jakas is offline  
Old Oct 1, 2019, 3:10 am
  #1091  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
The new tool and guidelines are out:
https://www.finnair.com/gb-en/busine...pgrade-renewal

Interestingly, the rules now state that all AY+ members can waitlist 360 days prior to departure, but only Gold, Plat and Lumo members will have access to confirmed upgrades before the T-60 treshold.
FFlash likes this.
lkrt is online now  
Old Oct 1, 2019, 3:20 am
  #1092  
 
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
The new tool is interesting. Usually my upgrade offers on LHR flights have been around €170-€200. I checked the availability for my next flight and it showed upgrades available for the return leg for €72. Way cheaper than the usual offer so I decided to get this.

Looks like the paid upgrade went to the queue. From the response I'm guessing they're supposed to confirm the paid upgrade within 2 hours, as the queue section of the response only refers to points and vouchers only.


"KÄSITTELEMME BUSINESSLUOKAN-KOROTUSPYYNTÖÄSI

Vahvistetut korotukset

Saat päivitetyn e-lipun heti, kun korotuksesi on vahvistettu. Yleensä tämä tapahtuu kahden tunnin kuluessa maksusta. Lähetämme sinulle myös maksukuitin, jos maksoit korotuksen rahalla.

Mikäli et ole saanut päivitettyä lippua kahden tunnin kuluessa, ole hyvä ja ota yhteyttä Finnairin asiakaspalveluun.

Korotukset jonotuslistalla

Jos yksi tai useampi pyytämistäsi businessluokan-korotuksista on jonotuslistalla, lähetämme sinulle ilmoituksia korotusten tilasta aina 37 tuntia ennen lennon lähtöä asti.

Jos korotusta ei pystytä vahvistamaan viimeistään 37 tuntia ennen lähtöä, ilmoitamme siitä sinulle ja palautamme pisteet tai korotusedut automaattisesti 24 tunnin kuluessa."
aapee is offline  
Old Oct 1, 2019, 3:21 am
  #1093  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
Does this mean that when you agree to pay €72, after that AY decides whether to honor this, or not?
ffay005 is offline  
Old Oct 1, 2019, 3:42 am
  #1094  
 
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Actually not sure. The charge showed on my credit card immediately. And looks like I got the new ticket almost immediately also. After the ticket I got a confirmation on the request

Please note that this email is not your flight ticket. Your upgrade will be confirmed in your updated e-ticket, which you should receive within two hours from the time of payment. If you do not receive the new e-ticket, please contact Finnair Customer Service.

If you have previously purchased selected travel extras for the upgraded flight, such as a seat or a pre-ordered meal, you will automatically receive a refund for your original payment method within 10 business days.
The second part of the web page confirmation was missing. So looks like the queueing would just be the way they implemented the upgrade.
aapee is offline  
Old Oct 1, 2019, 3:54 am
  #1095  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
Originally Posted by jakas
Ok will try that before I fly but a normal boarding pass just mentions class of travel etc. nothing about baggage.
This is correct but the pdf one you get when doing OLCI on the web has more info than usual, including actual bag allowance (in this case 4, including elite benefit):
ffay005 and jakas like this.
DrSickle is offline  


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