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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Sep 10, 2019, 2:22 am
  #1006  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
No luck with calling in to ask RM to free up space in the past I have had luck with that but this agent seemed adament that they no longer do so...

Seems like they are very stingy on uograde space on certain flights. J seems very spacious with 3 days to go to depsrture but not looking good.

Live and learn. Though I have heard a rumor that one CAN indeed survive in Y 😂😂😂 luckily a short 10 hour flight or something like that
kauppias is offline  
Old Sep 10, 2019, 6:31 am
  #1007  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by kauppias
Live and learn. Though I have heard a rumor that one CAN indeed survive in Y 😂😂😂 luckily a short 10 hour flight or something like that
The only thing I learned from that is, that the upgrade tools became worthless for pax who don t want to fly Y. My last experience - I wanted to upgrade a flight 8 weeks ahead (EF shows two taken seats), I did a Y booking for about 950€ and tried to upgrade with vouchers - but this did not work - cancled the flights. One week later there was an promotion fare for about 1100€ in J to my destination and for the very same days - I booked this. In the booking process I had to learn that as EF says only two seats been taken - so after my booking there where 4 seats taken in the cabin - two days before the departure maybe 12 seats been taken. After boarding that flight I saw that the cabin was 100% full. As long as nobody can tell me what is the the logic behind this new upgrade process it is worthless to me.
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Ed Size is offline  
Old Sep 18, 2019, 5:09 am
  #1008  
 
Join Date: Apr 2011
Location: LEJ
Programs: BA GGL IHG PlatAMB HH Dia
Posts: 344
I'm booked as Emerald on AY11 HEL-SFO on the 27th September and it seems the plane is quit full. Cash upgrade offer not availible - does this mean C is full or they need the space for opup paxe?
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Old Sep 18, 2019, 5:23 am
  #1009  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,756
Originally Posted by denkigroove
I'm booked as Emerald on AY11 HEL-SFO on the 27th September and it seems the plane is quit full. Cash upgrade offer not availible - does this mean C is full or they need the space for opup paxe?
It shows J3 and nothing at all in Y. My guess is it's heavily overbooked in Y.
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Old Sep 18, 2019, 6:41 am
  #1010  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
So, I guess you all got or are getting the mail?

New tool for upgrades is coming, Gold and above can upgrade 360 days before flight. If not available, you can waitlist. Between t-2 months and t-37 hours, Finnair informs you of the status. More information to come.

Interesting!
niksal is offline  
Old Sep 18, 2019, 6:52 am
  #1011  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
Originally Posted by niksal
So, I guess you all got or are getting the mail?

New tool for upgrades is coming, Gold and above can upgrade 360 days before flight. If not available, you can waitlist. Between t-2 months and t-37 hours, Finnair informs you of the status. More information to come.

Interesting!
Nope, no email.
Extra interesting if there will be any changes in the published number of seats for this Gold+ feature.
Or if this is just a DIY project (waitlisting and questions about why it did not clear yet takes too much time from agents so they want pesky passengers to do all the witlisting themselves in a web-application)
intuition is offline  
Old Sep 18, 2019, 7:03 am
  #1012  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by niksal
So, I guess you all got or are getting the mail?

New tool for upgrades is coming, Gold and above can upgrade 360 days before flight. If not available, you can waitlist. Between t-2 months and t-37 hours, Finnair informs you of the status. More information to come.

Interesting!
Have not got mail but highlt suspicious and dont like this setup.
Having experienced now a very vip treatment as top100 Lumo customer not being granted upgrade to J even if there was seat for sale (not sure if captains wife or whoever got it in the end after T-37hrs rejection), I dont like the fact that some plebs (sorry pals...) can book upgrade (reducing space) long ahead but Lumo is waitlisted on shorter notices just like my tickets are bought less than a month in advance. I would prefer that a Lumo trumps a gold or lower level anytime and gold or lower is waitlisted ALWAYS, never secured an upgrade. Platinums I consider in between.
Well, easy to say now that I have the fancy card but still, what is the point otherwise with a vip group? Here is one disappointed Lumo now and the bitterness of cheap promise can stay long
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Old Sep 18, 2019, 7:04 am
  #1013  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
I’ll paste the text I got in Swedish, at least some of you can read that:

Från oktober kan du enkelt hantera dina uppgraderingar till businessklass via vår nya internettjänst. Uppgradering till businessklass kan köpas med betal- eller kreditkort, Finnair Plus-poäng eller uppgraderingsförmåner. När du betalar med poäng eller använder uppgraderingsförmåner kan du kontrollera tillgängligheten för uppgradering och ställa dig på väntelistan på ett och samma ställe. Gold-, Platinum- och Platinum Lumo-medlemmar kan boka en uppgradering till businessklass 360 dagar före avgång. Om uppgradering inte är tillgänglig kan du ställa dig på väntelistan. När du står på väntelistan meddelar vi dig om din uppgraderingsstatus mellan två månader och 37 timmar före flygresan. Mer information kommer snart
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Old Sep 18, 2019, 7:14 am
  #1014  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
Originally Posted by FFlash
Have not got mail but highlt suspicious and dont like this setup.
Having experienced now a very vip treatment as top100 Lumo customer not being granted upgrade to J even if there was seat for sale (not sure if captains wife or whoever got it in the end after T-37hrs rejection), I dont like the fact that some plebs (sorry pals...) can book upgrade (reducing space) long ahead but Lumo is waitlisted on shorter notices just like my tickets are bought less than a month in advance. I would prefer that a Lumo trumps a gold or lower level anytime and gold or lower is waitlisted ALWAYS, never secured an upgrade. Platinums I consider in between.
Well, easy to say now that I have the fancy card but still, what is the point otherwise with a vip group? Here is one disappointed Lumo now and the bitterness of cheap promise can stay long
Rest assured - new function might only mean Gold will now enjoy waitlist during 358 days before being rejected at T-37
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intuition is offline  
Old Sep 18, 2019, 7:45 am
  #1015  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
And here is the text in English. Just received it with my September account statement...


NEW: BUSINESS CLASS UPGRADES MADE SIMPLE

Starting in October, you can manage your Business Class upgrades conveniently via our new online service. Business upgrades can be purchased with a debit or credit card, Finnair Plus points or upgrade benefits. When paying with points or using upgrade benefits, you can check the availability of upgrades and get on the waitlist all in one place. Gold, Platinum and Platinum Lumo members can book a Business Class upgrade 360 days before departure. If an upgrade is not available, you can join the waitlist. Once on the waitlist, we will notify you of your upgrade status between two months at the earliest and 37 hours at the latest before your flight. More information coming soon.
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Steve_Hun is offline  
Old Sep 18, 2019, 7:48 am
  #1016  
 
Join Date: Jan 2018
Location: TLL
Programs: AY Gold (OWS) TK Elite (*G)
Posts: 196
Originally Posted by intuition
Rest assured - new function might only mean Gold will now enjoy waitlist during 358 days before being rejected at T-37
Exactly. The e-mail says nothing about releasing more upgrade space than now. Just that you can start waitlisting it by yourself, not having to call or email in.

I somehow highly doubt we will see any more direct upgrade space than now with this new feature... one can hope but i will not believe it until I see it.
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Tuvv is offline  
Old Sep 18, 2019, 7:50 am
  #1017  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
But does this mean Silvers and Basics cannot use points for upgrades anymore? Can they use cash to upgrade? Or is there a different (2 months?) time for them? Quite important if one has a lot of points accumulated over the years but falling down the ladder.
niksal is offline  
Old Sep 18, 2019, 7:53 am
  #1018  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by niksal
But does this mean Silvers and Basics cannot use points for upgrades anymore? Can they use cash to upgrade? Or is there a different (2 months?) time for them? Quite important if one has a lot of points accumulated over the years but falling down the ladder.
I would assume that this means that basic and silver members cannot wait list, but if there is direct availability, they can get the upgrade, like anyone else. No clue about the upgrade window though, as that is mentioned for gold, plat + lumo.
Steve_Hun is offline  
Old Sep 18, 2019, 8:02 am
  #1019  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,756
For a platinum member, the only change here seems to be that your waitlist will never clear more than two months in advance. That certainly is not good news.

I would assume that we can still call in at T37 and have them process an instant upgrade if there is availability.
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ffay005 is online now  
Old Sep 18, 2019, 8:20 am
  #1020  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by ffay005
For a platinum member, the only change here seems to be that your waitlist will never clear more than two months in advance. That certainly is not good news.
I agree.

Now it would be a good occasion to come up with a better availability for Plats similar like with the awards. But I don't have high hopes.
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Jainzar is offline  


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