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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Aug 23, 2019, 2:11 pm
  #976  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Originally Posted by FFlash
Re this U bucket now would be interesting to see someone plot a comparison of U available for booking and online upgrade tool availability if those match for any route and time. Someone not as lazy as me
Do you really believe their IT would be capable of intentionally delivering different results?
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Old Aug 23, 2019, 2:21 pm
  #977  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by FFlash
Re this U bucket now would be interesting to see someone plot a comparison of U available for booking and online upgrade tool availability if those match for any route and time. Someone not as lazy as me
I investigated two routes—JFK-HEL and HEL-ICN—from 1 Sep through 31 Dec of this year using three different channels: [1] U award flight through AA, [2] U award flight as an AY Plat, and [3] U upgrade as shown by the online tool. Results are shown in the table below (X means there's at least 1 seat available).

On HEL-ICN, the online upgrade tool matches exactly the award availability AA can see, which makes sense. AY Plats have expanded award availability (I wonder if AY Plats could clear an upgrade on days where AY Plats can book an award online by calling in). JFK-HEL follows the general pattern, but for some reason there are couple of dates (13-Nov and 18-Dec) where the online tool shows upgrades available but AA's online tool cannot see award availability. All dates on which there is upgrade availability have award seats available to AY Plats.


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Old Aug 24, 2019, 6:25 am
  #978  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by BusinessDude
Yes, seatmap. Probably stupid of me to think that 8 free seats would be enough for U class.
I checked serval flights with no taken seats approx ten weeks before the flight date, never could clear an upgrade. I booked three of this return flights and flown 5 legs yet, all of the flown flights been 100% full in J at least very close.

My conclusion is, that AY is not releasing Awards/Upgrades on tourist heavy routes. They only do so in either very short notice or for flights in the far future.

My favorite example BKK, even with up to three flights a day, it is impossible to get an award for next couple of month. As I m doing this since years, I never ever hat a problem with getting awards or upgrades. Now it is impossible, even if the J tickets are getting more and more "expensive". But magiclly an empty cabin fills up to 100% in 10 weeks. I can remember flights when the J cabin was on filled up to 30% - 50% - but this also never really happens anymore.

I only can see possibilities why this changed. A. A lot of people are now willing to pay higher J fares on an short notice then in the past. B. AY is callculating with filling the whole J cabin (at least any unsold seat) with upgrades from Y - either paid with money, points or vouchers - - or even unpaid - they just want to get this plane as full as possible.

Last edited by Ed Size; Aug 24, 2019 at 7:33 am
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Old Aug 24, 2019, 6:36 am
  #979  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
I find it interesting that there's so much availability on the ICN route. Does AY struggle to fill the J cabin?
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Old Aug 24, 2019, 7:17 am
  #980  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by ffay005
I find it interesting that there's so much availability on the ICN route. Does AY struggle to fill the J cabin?
Thats why I will go to ICN for vacation, just to blew the vouchers
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Old Aug 24, 2019, 8:29 am
  #981  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,601
Originally Posted by Ed Size
I checked serval flights with no taken seats approx ten weeks before the flight date, never could clear an upgrade. I booked three of this return flights and flown 5 legs yet, all of the flown flights been 100% full in J at least very close.

My conclusion is, that AY is not releasing Awards/Upgrades on tourist heavy routes. They only do so in either very short notice or for flights in the far future.

My favorite example BKK, even with up to three flights a day, it is impossible to get an award for next couple of month. As I m doing this since years, I never ever hat a problem with getting awards or upgrades. Now it is impossible, even if the J tickets are getting more and more "expensive". But magiclly an empty cabin fills up to 100% in 10 weeks. I can remember flights when the J cabin was on filled up to 30% - 50% - but this also never really happens anymore.

I only can see possibilities why this changed. A. A lot of people are now willing to pay higher J fares on an short notice then in the past. B. AY is callculating with filling the whole J cabin (at least any unsold seat) with upgrades from Y - either paid with money, points or vouchers - - or even unpaid - they just want to get this plane as full as possible.
just a fresh experience on BKK, my upgrade cleared just before 37-36hrs , until that 0-2 seats for sale while I was checking day by day.
And marsuhäkki config of course limiting some availability.
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Old Aug 24, 2019, 1:59 pm
  #982  
 
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
Uprgrade at the gate to WAW as AY Basic. Two rows in J. Operated by Norra E190, excellent service.
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Old Aug 27, 2019, 12:43 am
  #983  
 
Join Date: Jun 2018
Posts: 369
Ok, this is just ridiculous. Waitlisted a HEL-SIN and BKK-HEL while gold and just finally got my platsku and asked if the upgrades might clear now and if not, get me some y+ seats; "No availability" but lo and behold, the mobile app tells me that there's availability but trying to buy it with a voucher crashes. The availability tool also tells me that there's upgrade seats, so it seems that the CS is pretty clueless or didn't even really check.
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Old Aug 27, 2019, 12:52 am
  #984  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
Maybe your waitlist as gold cant see your new tier and the tool can (and there actually is such a thing as tiered U availability)
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Old Aug 27, 2019, 8:10 am
  #985  
 
Join Date: Jun 2018
Posts: 369
Nope. It was visible on the website non-logged-in too. Called the plat line and all pending upgraded cleared in two hours.
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Old Aug 27, 2019, 9:31 am
  #986  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by elventhor
Ok, this is just ridiculous. Waitlisted a HEL-SIN and BKK-HEL while gold and just finally got my platsku and asked if the upgrades might clear now and if not, get me some y+ seats; "No availability" but lo and behold, the mobile app tells me that there's availability but trying to buy it with a voucher crashes. The availability tool also tells me that there's upgrade seats, so it seems that the CS is pretty clueless or didn't even really check.
This is what they are doing since spring. You see upgrades available online, but CS can´t see them/confirm them - it ´s a joke.
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Old Aug 31, 2019, 4:01 am
  #987  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,601
I cannot help reporting back about the weird upgrade logic of AY these days.

Booked HKG-HEL some 2,5 weeks to departure. Waitlisted an upgrade. At time of booking, 2 J seats for sale.
During 2 weeks, monitoring J space, became no seats for sale. Got first "upgrade not cleared" message.
At T37hrs, got message that upgrade was not cleared and waitlist emptied. "Try at checkin"
Well then I called Plat-line at T-36hrs, no upgrade space available. Called again at about T24, and finally at about T18hrs I see in my app that the flight is selling upgrades for 690€ which was not there before. Now called 3rd time to platline telling that could I please have a voucher upgrade since they are selling upgrade seats but not applicable with vouchers in the App. Agent mumbles and thinks that okay we may give that seat to you. Which I got. I also checked they had now 1 J seat for sale online.
Later at lounge, met a fellow who told me that he had bought and award U ticket for the same flight just 2 weeks before, i.e. AFTER I had booked mine and waitlisted since on upgrade space was available. Inconsistent?
To more confusion, while boarding, finally it turns out that there were several J seats unoccupied (at least 5 I counted), so the stress that I was having was all in vain. And I just thought back how difficult it was to "get that upgrade through with a graceful agent" only to be found that a fellow had gotten his AFTER and finally lots of seats untaken.

"Well done " Finnair with holding back the upgrade space that hard. Or then I am just a stupid pleb who does not understand how world works.
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Old Aug 31, 2019, 4:18 am
  #988  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Originally Posted by FFlash
I cannot help reporting back about the weird upgrade logic of AY these days.

Booked HKG-HEL some 2,5 weeks to departure. Waitlisted an upgrade. At time of booking, 2 J seats for sale.
During 2 weeks, monitoring J space, became no seats for sale. Got first "upgrade not cleared" message.
At T37hrs, got message that upgrade was not cleared and waitlist emptied. "Try at checkin"
Well then I called Plat-line at T-36hrs, no upgrade space available. Called again at about T24, and finally at about T18hrs I see in my app that the flight is selling upgrades for 690€ which was not there before. Now called 3rd time to platline telling that could I please have a voucher upgrade since they are selling upgrade seats but not applicable with vouchers in the App. Agent mumbles and thinks that okay we may give that seat to you. Which I got. I also checked they had now 1 J seat for sale online.
Later at lounge, met a fellow who told me that he had bought and award U ticket for the same flight just 2 weeks before, i.e. AFTER I had booked mine and waitlisted since on upgrade space was available. Inconsistent?
To more confusion, while boarding, finally it turns out that there were several J seats unoccupied (at least 5 I counted), so the stress that I was having was all in vain. And I just thought back how difficult it was to "get that upgrade through with a graceful agent" only to be found that a fellow had gotten his AFTER and finally lots of seats untaken.

"Well done " Finnair with holding back the upgrade space that hard. Or then I am just a stupid pleb who does not understand how world works.
Edit: my bad, I was wrong with the timeframe! Just checked my email for ticket confirmations, seems I got my seat around a month out for this one
FFlash likes this.
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Old Aug 31, 2019, 5:38 am
  #989  
 
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Booked SIN-HEL-JFK//LAX-HEL-SIN 3 months ago (chose dates where EF showed decent I availability and with only handful of seats reserved). Outbound early Dec and return Feb and thought at least the Feb segments might clear in advance. Quite unbelievable that none of the segments have cleared.

Travelling with Wife and Daughter (all first year platinums). Expected this to be somewhat difficult but obviously exceeded expectations
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Old Aug 31, 2019, 5:54 am
  #990  
McG
 
Join Date: Oct 2008
Programs: BAEC
Posts: 887
I have an EDI-HEL-ARN booking through BA with the BA codeshare flight numbers. After reading the wiki am I correct in assuming that I would not be eligible for the last minute upgrade offers but would be eligible for any upgrade offers that are available at check in?
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