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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jan 2, 2022, 3:56 am
  #1726  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,963
I just got a report from my friend who is a newly minted Plat from the promo...

He was on a recent HKT flight that was nearly empty in Y and J, though EF said Y0 and J9....
ended up not clearing the upgrade with vouchers nor at airport, not a good start 🤷‍♂️ go figure
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Old Jan 2, 2022, 5:39 am
  #1727  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by kauppias
I just got a report from my friend who is a newly minted Plat from the promo...

He was on a recent HKT flight that was nearly empty in Y and J, though EF said Y0 and J9....
ended up not clearing the upgrade with vouchers nor at airport, not a good start 🤷‍♂️ go figure
Thats why that promo was mainly to get revenue for AY, and the cheapos bought it. If ou don t get status from flying, you just don t need it, everything the airline gives you is available for money, and if you pay in cash you get it. If you want to pay with points there is hope.
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Old Jan 2, 2022, 6:44 am
  #1728  
 
Join Date: Aug 2010
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Posts: 7,963
Originally Posted by Ed Size
Thats why that promo was mainly to get revenue for AY, and the cheapos bought it. If ou don t get status from flying, you just don t need it, everything the airline gives you is available for money, and if you pay in cash you get it. If you want to pay with points there is hope.
Value can be had, the comfort seats lounge etc for 2years plus 1 gold....

But pretty pisspoor the vouchers are denied if plenty of space, makes for crappy fee 😏
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Old Jan 2, 2022, 6:45 am
  #1729  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Originally Posted by Ivstan14
... CS confirmed that award booking and upgrade inventory is the same bucket, so if U space is available you should be able to book with points then upgrade...
Originally Posted by Ivstan14
... I have had the case where the website shows J award space, but after booking an economy award ticket the online tool does not show upgrade availability....
So apparently it isn't as cler cut as the CS rep claims...

A few thoughts about the claim:
  • We have had multiple reports that one member can see award and another member cannot see award-space on the exact same flight
  • If U-award is the exact same as U-upgrade, how come the upgrade tool cannot upgrade in all cases when the website clearly can sell an award seat?
  • If U-award is the exact same as U-upgrade, howcome they had to remove the old "upgrade-availability-tool" from the site?
  • If U-award is the exact same as U-upgrade, howcome they have been working on a replacement tool to display upgrade-availability for a very long time without any success?
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Last edited by intuition; Jan 2, 2022 at 6:51 am
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Old Jan 2, 2022, 8:49 am
  #1730  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by kauppias
Value can be had, the comfort seats lounge etc for 2years plus 1 gold....

But pretty pisspoor the vouchers are denied if plenty of space, makes for crappy fee 😏
if you Finland based and you still have to travel a lot intraeuropean I can see the value, but I guess that most of the status pax of AY where people traveling quite frequently (in J) from Europe to Asia or the other way around, that was the main business model of AY in the past.

Now lure in cheapo commuters may fill up AYs accounts, and make some people happy with status, but I doubt that a person who flys weekly HEL-OUL in company paid Y class will spend real cash on a J flight to JFK, LAX, SIN or BKK, but he will go for the awards. On the other hand you have people flying monthly in paid J class to BKK or SIN. So in the future the pax how spend, lets say 20.000€ - 30.000€ for 12 -14 RT flights a year is in competition with one who generates about 12.000€ - 15.000€ a year for 40 - 50 RT flights. So pay one uses the services and lounges 24 - 28 times a year, pax two is using that services about 80 - 100 times a year. Anboth are now in competition for the use of vouchers and awards, which ultimately will lead AY to the practice many other airlines do already, that either you get privileges if you do a better turnover, or that that you need to pay more if you want to get the awards/upgrades. Both will devalue the bought status through the promotion.

AY used that promotion to fill up the accounts because they can not keep their Asia bound business pax in the planes (since they are not flying),, so they sell the the dream of status cheap, since they can not sell seat on long-haul flights.

Now the whole status/voucher/award thing is just a gamble, and this is something real status pax don t like, and the cheapos don t expect.

Just my point of view.

The whole action won t make the service better for all people with status
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Old Jan 2, 2022, 8:52 am
  #1731  
 
Join Date: Aug 2010
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Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,963
Originally Posted by Ed Size
if you Finland based and you still have to travel a lot intraeuropean I can see the value, but I guess that most of the status pax of AY where people traveling quite frequently (in J) from Europe to Asia or the other way around, that was the main business model of AY in the past.

Now lure in cheapo commuters may fill up AYs accounts, and make some people happy with status, but I doubt that a person who flys weekly HEL-OUL in company paid Y class will spend real cash on a J flight to JFK, LAX, SIN or BKK, but he will go for the awards. On the other hand you have people flying monthly in paid J class to BKK or SIN. So in the future the pax how spend, lets say 20.000€ - 30.000€ for 12 -14 RT flights a year is in competition with one who generates about 12.000€ - 15.000€ a year for 40 - 50 RT flights. So pay one uses the services and lounges 24 - 28 times a year, pax two is using that services about 80 - 100 times a year. Anboth are now in competition for the use of vouchers and awards, which ultimately will lead AY to the practice many other airlines do already, that either you get privileges if you do a better turnover, or that that you need to pay more if you want to get the awards/upgrades. Both will devalue the bought status through the promotion.

AY used that promotion to fill up the accounts because they can not keep their Asia bound business pax in the planes (since they are not flying),, so they sell the the dream of status cheap, since they can not sell seat on long-haul flights.

Now the whole status/voucher/award thing is just a gamble, and this is something real status pax don t like, and the cheapos don t expect.

Just my point of view.

The whole action won t make the service better for all people with status
While I dont disagree, my poibt was merely that I dont recall AY not clearing upgrades if J is near empty...

Seems pointless to me.
Just my 2 cents, no real indepth analasys from me 😉
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Old Jan 2, 2022, 9:01 am
  #1732  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by kauppias
While I dont disagree, my poibt was merely that I dont recall AY not clearing upgrades if J is near empty...

Seems pointless to me.
Just my 2 cents, no real indepth analasys from me 😉
Thats was my experience about 18 month before Corona kicked in.
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Old Jan 2, 2022, 9:50 am
  #1733  
 
Join Date: May 2003
Location: LAX
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Posts: 1,236
Originally Posted by mikeecix
Booked, cancelled and rebooked a few award upgrades this week and each time I cancelled, the flight reappeared in award inventory on the website so I'm not entirely sure if there's a difference between upgrade and awards. The flight I booked with points I ended up cancelling and then booking with cash + upgrading using a voucher. They seem to come from the same inventory bucket.
I would try purchasing the economy award on the website - you should be able to immediately upgrade it by applying a voucher. If it doesn't work, you can always contact CS afterwards and cancel/change within 24hrs of booking without charge.
This ended up working for me. Booked the economy awards and was able to instantly upgrade to business. Doesn’t definitely prove that award inventory = upgrade inventory as discussed in subsequent comments, but at least in this case it worked as expected.
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Old Jan 3, 2022, 3:56 am
  #1734  
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Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
We are a party of 4 travelling together and only 2 upgrades are available. I bought the ticket from a TA is it possible to upgrade 2 via calling AY and paying the fare difference? What are the chances they would release 2 more seats on a wide body from LHR-HEL? J is empty as of now.
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Old Jan 3, 2022, 4:50 am
  #1735  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by onlysuites
We are a party of 4 travelling together and only 2 upgrades are available. I bought the ticket from a TA is it possible to upgrade 2 via calling AY and paying the fare difference? What are the chances they would release 2 more seats on a wide body from LHR-HEL? J is empty as of now.
You will need to go via your TA if you want to pay the fare difference.

And when is the flight? Additional upgrade space should be available earliest around 60 days before the flight.
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Old Jan 3, 2022, 9:54 am
  #1736  
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Originally Posted by Jainzar
You will need to go via your TA if you want to pay the fare difference.

And when is the flight? Additional upgrade space should be available earliest around 60 days before the flight.
Middle of Feb.
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Old Jan 6, 2022, 4:14 pm
  #1737  
 
Join Date: Mar 2011
Programs: SK*D+Finnair Platinum +BA Gold + KLM Silver+amex centurion+HH Diamond + IHG Platinum
Posts: 166
Upgrade with vouchers

Can I use 2 LH upgrade vouchers for me and my son, and then use my 4xSH vouchers to upgrade my wife as a plat member?

Also, if my platinum tier is extended for another year, will I then get access to my new vouchers directly so I could have 4xLH and 8xSH!

will my old vouchers be extended as long as I maintain my platinum level?
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Old Jan 6, 2022, 4:19 pm
  #1738  
Original Poster
 
Join Date: Sep 2005
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Posts: 8,757
Yes, yes and no
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Old Jan 7, 2022, 2:04 am
  #1739  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by ffay005
Yes, yes and no
Incorrect to #2: my wifes accrual period just changed and no new vouchers are on account.

I believe this is due to the extension of the gold status thing
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Old Jan 7, 2022, 7:32 am
  #1740  
Original Poster
 
Join Date: Sep 2005
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Posts: 8,757
Originally Posted by FFlash
Incorrect to #2: my wifes accrual period just changed and no new vouchers are on account.

I believe this is due to the extension of the gold status thing
Could you clarify this?

Usually, when you reach Gold (whether by tier points or by getting it gifted), you get the vouchers. After your qualification period ends and you stay Gold, you get another set of vouchers.

I understand this so that you gifted your wife Gold before her old Gold expired, which resulted in her qualification period resetting and in her not getting new vouchers. Was this so? If yes, then I guess it's an unusual case but an interesting one nevertheless.
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