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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Oct 21, 2022, 3:36 pm
  #2551  
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Join Date: Jan 2014
Posts: 2,685
Originally Posted by Ed Size
It is ridiculous that you can upgrade with cash but not with points/vouchers. Thats the way to keep your customers loyal.
I've seen you complaining about EC261, pricing, upgrade availability and the lounge being full yet you book Finnair despite not being a HEL-based customer
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Old Oct 21, 2022, 6:00 pm
  #2552  
 
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,375
Originally Posted by Ed Size
It is ridiculous that you can upgrade with cash but not with points/vouchers. Thats the way to keep your customers loyal.
AY may sell the cash upgrades but they should keep the waitlist open and continue to clear miles and vouchers upgrades into available seats until departure. All J seats should be filled.
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Old Oct 21, 2022, 11:22 pm
  #2553  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by mpkz
I've seen you complaining about EC261, pricing, upgrade availability and the lounge being full yet you book Finnair despite not being a HEL-based customer
I changed a lot, from close 100% AY, to 40% or less AY. Some of the flights been booked way in advance, some destinations are reached best by AY, and on others AY had the best times for me. Which also changed since 7:05 in morning is not a good time to leave BKK (9:05 was).

But if it goes on like this AY will be my Lapland only carrier. And if you think that pricing, upgrade availability are still top notch on AY, then I asked you where have you been in 2010?

EC261 is a crystal clear process, and if airlines don t follow, you just hire a lawyer (which I did) and make them pay (which they did), lounges being full is a drag but in 2022 flying was a drag anyway and you have been lucky if you not lost your luggage

I was a AY Plat only for about ten++ years, now I m AY Plat, *A Gold and ST Elite Plus. And despite all of this, there are still things I like about AY, mainly the crews and the Plat Wing, also I need to put in account that Mrs. Size loves to fly with AY.

And you forgot, I was always complaining big about the "new" seats (last generation seats), which in my opinion just horrible.
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Old Oct 22, 2022, 11:19 am
  #2554  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
Booked HEL-SEA rtn for April, both legs cleared on the spot. Needed certain dates and would have cancelled <24hrs if not.

So, sometimes it still works with AY..
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Old Oct 22, 2022, 12:57 pm
  #2555  
 
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,375
Originally Posted by NoWindowSeat
Booked HEL-SEA rtn for April, both legs cleared on the spot. Needed certain dates and would have cancelled <24hrs if not.

So, sometimes it still works with AY..
Until there is a schedule change 2 months before departure and AY takes away your upgrade.

Confirmed doesn't mean confirmed to AY.

​​​​​
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Old Oct 22, 2022, 1:33 pm
  #2556  
Ambassador: Finnair
 
Join Date: May 2003
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Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
Originally Posted by work2fly
Until there is a schedule change 2 months before departure and AY takes away your upgrade.

Confirmed doesn't mean confirmed to AY.

​​​​​
Anything can happen, of course. I have had many schedule changes with upgraded flights in the past and have never lost an upgrade in the process but it can always happen. Cancellations are more dangerous for losing upgrades but SEA seems to be only 3 per week so not much room for cancellations unless they axe the whole route..
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Old Oct 23, 2022, 1:24 am
  #2557  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Is it correct what's been written on the Finnair website that the earliest a waitlist can clear is at 59 days prior to departure? Been ages since I've booked a flight over 2 months in advance, so do not have first hand experience.
lkrt is offline  
Old Oct 23, 2022, 2:55 am
  #2558  
 
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Originally Posted by lkrt
Is it correct what's been written on the Finnair website that the earliest a waitlist can clear is at 59 days prior to departure? Been ages since I've booked a flight over 2 months in advance, so do not have first hand experience.
No. I had waitlist clear in hours for a flight in May.
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cistavoda is offline  
Old Oct 23, 2022, 8:04 am
  #2559  
 
Join Date: Sep 2022
Programs: Finnair Plus
Posts: 30
Originally Posted by lkrt
Is it correct what's been written on the Finnair website that the earliest a waitlist can clear is at 59 days prior to departure? Been ages since I've booked a flight over 2 months in advance, so do not have first hand experience.
If you are a Finnair plus member, its one year prior.
"For Finnair Plus members, the service opens already 360 days prior to departure."
https://www.finnair.com/us-en/manage/upgrade
TaysUuno is offline  
Old Oct 23, 2022, 8:05 am
  #2560  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Originally Posted by TaysUuno
If you are a Finnair plus member, its one year prior.
"For Finnair Plus members, the service opens already 360 days prior to departure."
https://www.finnair.com/us-en/manage/upgrade
On the linked page it says that you can waitlist yourself 360 days prior to departure, but waitlist would clear only starting from 59 days before departure.
lkrt is offline  
Old Oct 23, 2022, 8:14 am
  #2561  
 
Join Date: Sep 2022
Programs: Finnair Plus
Posts: 30
Originally Posted by lkrt
On the linked page it says that you can waitlist yourself 360 days prior to departure, but waitlist would clear only starting from 59 days before departure.
For me it says
"When can I purchase a Business Class upgrade?" No waitlist mentioned. And also my own experience is that it can clear way earlier then 2 months.
TaysUuno is offline  
Old Oct 23, 2022, 8:15 am
  #2562  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Originally Posted by TaysUuno
For me it says
"When can I purchase a Business Class upgrade?" No waitlist mentioned. And also my own experience is that it can clear way earlier then 2 months.
There is a separate section of the waitlist clearance on the bottom of the page.
lkrt is offline  
Old Oct 23, 2022, 8:18 am
  #2563  
 
Join Date: Sep 2022
Programs: Finnair Plus
Posts: 30
Originally Posted by lkrt
There is a separate section of the waitlist clearance on the bottom of the page.
Aah, true that.
TaysUuno is offline  
Old Oct 24, 2022, 4:45 am
  #2564  
 
Join Date: Mar 2022
Location: HEL
Programs: Finnair Plus Platinum
Posts: 7
Waitlisted upgrade with points was denied at 37h. Since there was still 7J left at that point, contacted CS via chat. The chat agent immediately confirmed the upgrade and wondered why it hadn't happened automatically already
mpkz likes this.
Sakimori is offline  
Old Oct 24, 2022, 5:05 am
  #2565  
 
Join Date: Feb 2022
Posts: 4
Originally Posted by Sakimori
Waitlisted upgrade with points was denied at 37h. Since there was still 7J left at that point, contacted CS via chat. The chat agent immediately confirmed the upgrade and wondered why it hadn't happened automatically already
I Had similar experience on my flight from SIN to HEL, although in my case it did show only 2J seat left at <37h after receiving an email that my UG request was declined.

Cs on WhatsApp told me that he will check if possible to allocate one of those available J-seats and come back to me via email. I never received any email but at around 4h before flight I noticed that my seat had changed to 6A.
mpkz and Steve_Hun like this.
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