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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Apr 28, 2023, 6:13 am
  #3241  
 
Join Date: Jul 2017
Posts: 62
Now I have to add a story I cannot believe what happened cause of such a small change.

as written before I moved the feeder to the evening before.

after all the changes I saw in the eticket that the agent made a mistake and changed it to a classic ticket for the first two legs. Directly contacted finnair platinum again. They regretted the error and promised to solve the problem. I took one day. First they said it’s now 20 euro more. Finally they gave it to calculation and said 110 Euro more. I compaint that it is not my error and it not understandable for me. They would have change to the old dates in flex. for free but ok 110 was fine for me then.
The new payment link was there and after o paid I saw they moved the first segment 4 days ahead not 1. directly complaint. We are so sorry…. Was corrected in the booking now waiting for the corrected eticket. U upgrades are all back again.

i really can’t understand that so much can go wrong when you want an easy and simple time/date change.

thank god I have everything in the chat for evidence.

does someone know an email of finnair higher level where I can complain about this process. It’s really a mess and my trust into finnairs competence are nearing zero. It’s not about the persons. Errors are happening. But difficult process to correct everything.


so always ask they agent minimum twice to check it is the same fare. And recheck every sendet ticket also twice.
derJan is offline  
Old Apr 28, 2023, 8:04 am
  #3242  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,799
It is all about the persons, unfortunately. When you outsource your customer service to ill-trained people in a far-away country with a language barrier, these things happen.
ffay005 is offline  
Old Apr 28, 2023, 1:16 pm
  #3243  
 
Join Date: Nov 2019
Programs: AY+
Posts: 190
deleted

Last edited by Olperoo; Apr 28, 2023 at 1:41 pm
Olperoo is offline  
Old Apr 28, 2023, 1:39 pm
  #3244  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,799
Probably nobody at AY has thought of that yet and you got lucky. Now stay quiet and nobody will notice
Olperoo likes this.
ffay005 is offline  
Old Apr 28, 2023, 2:24 pm
  #3245  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,619
Originally Posted by ffay005
Probably nobody at AY has thought of that yet and you got lucky. Now stay quiet and nobody will notice
Now everybody here wants to hear what was deleted.
FFlash is offline  
Old Apr 28, 2023, 7:14 pm
  #3246  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,050
A few hours before T-37 upgrades did not clear yet, AY is selling:

J9 C9 D9 R0 I0 U0 W9 E9 T0 P0 Y9 B9 H9 K9 M9 L9 V9 S0 N0 Q0 O0 Z0 G0 X6

Leaves me frustrated that there was no confirmation at T-5.
Ed Size is offline  
Old May 6, 2023, 12:30 am
  #3247  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 259
Looks like AY either gave specific instructions to the agents about waitlisting upgrades after T-37 or are somehow enforcing it. Tried multiple times before my flight and each time the answer was either straight "not possible" or "Let me check.. Sorry, it's not possible". But then again, at the gate one person showed up saying that he's on the upgrade waitlist
Ed Size and esledo like this.
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Old May 6, 2023, 1:19 am
  #3248  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 813
Took now a split tactic on LH upgrades and replaced one PNR with 4 pax with 2 where there is one plat/PNR. Lets see will this have any effect and has there been any non last minutes clearings recently?
ffay005 and GeeTee77 like this.
Post Scriptum is offline  
Old May 6, 2023, 11:11 am
  #3249  
 
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat Lumo
Posts: 93
Originally Posted by Post Scriptum
Took now a split tactic on LH upgrades and replaced one PNR with 4 pax with 2 where there is one plat/PNR. Lets see will this have any effect and has there been any non last minutes clearings recently?
I had HEL-JFK in PE cleared when booking, but the return next weekend still on waitlist for Business (they are selling 8 seats at the moment). Also in June HEL-ORD Business cleared immediately, but return from DFW on waitlist (also Business).
GeeTee77 is offline  
Old May 6, 2023, 6:24 pm
  #3250  
 
Join Date: Jun 2005
Location: Sweet Home Chicago
Programs: Hilton Gold, Marriott Gold
Posts: 646
I’m about to get shut out on an upgrade. ORD-HEL later this month now J2. Good for AY, bad for me!

i’m still coming to Finland though - first time and honestly can’t wait!
mpkz, petteriusa and Eyrie like this.
MDWCommuter is offline  
Old May 7, 2023, 10:39 am
  #3251  
 
Join Date: Mar 2022
Location: HEL
Programs: Finnair Plus Platinum
Posts: 7
I'm planning to turn my 4 Europe upgrade vouchers into a 2 for 1 voucher to get a longhaul award return for two. I also have two long haul upgrade vouchers. Can I use them to upgrade only one passenger both ways?
Sakimori is offline  
Old May 7, 2023, 10:46 am
  #3252  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 259
Originally Posted by Sakimori
I'm planning to turn my 4 Europe upgrade vouchers into a 2 for 1 voucher to get a longhaul award return for two. I also have two long haul upgrade vouchers. Can I use them to upgrade only one passenger both ways?
Should be possible (I did the same but when buying award flights with points). In this case your booking will be split into 2 separate ones though.
Sakimori likes this.
Clarity_ is offline  
Old May 7, 2023, 11:00 am
  #3253  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,619
Originally Posted by Sakimori
I'm planning to turn my 4 Europe upgrade vouchers into a 2 for 1 voucher to get a longhaul award return for two. I also have two long haul upgrade vouchers. Can I use them to upgrade only one passenger both ways?
I booked such a while ago and tried same, agent didnt want/could split this way. Go figure, maybe HUACA helps but I didnt try and push it. Saved the upgrade for another occasion.
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FFlash is offline  
Old May 7, 2023, 11:11 am
  #3254  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,976
Originally Posted by Sakimori
I'm planning to turn my 4 Europe upgrade vouchers into a 2 for 1 voucher to get a longhaul award return for two. I also have two long haul upgrade vouchers. Can I use them to upgrade only one passenger both ways?
To my understanding you cannot split a reservation if you used the 2-for-1 benefit.

When booking last year with the 2-for-1 benefit, I was clearly told that any changes need to be done for both. In my case this was no issue since we had 4 LH vouchers.

Nevertheless we don‘t know if this is enforced by the system or if the CS agent needs to be knowledgeable enough.
Sakimori likes this.
Jainzar is offline  
Old May 7, 2023, 12:36 pm
  #3255  
 
Join Date: Jun 2007
Posts: 53
Originally Posted by Jainzar
To my understanding you cannot split a reservation if you used the 2-for-1 benefit.

When booking last year with the 2-for-1 benefit, I was clearly told that any changes need to be done for both. In my case this was no issue since we had 4 LH vouchers.

Nevertheless we don‘t know if this is enforced by the system or if the CS agent needs to be knowledgeable enough.
At least it's not enforced by the system because I did exactly this. I also thought that you can't split the reservation in this case. I even said that to the CS agent but he told me it's possible and did it. I did make sure to first pick a nice seat for my friend who has to stay in economy.
FFlash and Sakimori like this.
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