FlyerTalk Forums - View Single Post - The Big UPGRADE Thread – all you need to know about AY upgrades

Apr 28, 2023, 8:04 am

#3242

ffay005

Join Date: Sep 2005

Location: HEL

Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels

Posts: 8,843

It is all about the persons, unfortunately. When you outsource your customer service to ill-trained people in a far-away country with a language barrier, these things happen.

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