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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 28, 2023, 7:09 am
  #3271  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,976
Originally Posted by Compliment
Super weird. Just made an award booking and had to pay the new fees (270 Euros). I thought these only count if your booking is made after 15th june? Is the german/english translation wrong on their website?
perhaps call back in and ask for clarification?
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Old May 28, 2023, 7:32 am
  #3272  
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Originally Posted by Besstrashny Boug
sorry, perhaps i didn't express myself clearly - we were not trying to get on the waitlist AND were not waitlisted before . i was just surprised how easy it was, since some expressed before that agents said that they cannot do it. maybe it dependent on the desk?
Ah, clear. I think the "desks cannot clear upgrades" thing was a temporary policy / glitch, haven't heard much about it nowadays (and I have one firsthand case from this year where waitlist failed but I was able to use a voucher at the gate when 2 pax did not check in)
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Old May 28, 2023, 8:51 am
  #3273  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,976
Originally Posted by mpkz
Ah, clear. I think the "desks cannot clear upgrades" thing was a temporary policy / glitch, haven't heard much about it nowadays (and I have one firsthand case from this year where waitlist failed but I was able to use a voucher at the gate when 2 pax did not check in)
CI desk upgrades have worked for me 75% of the time, the times it has not worked I beleive to be down to only bad training by the ones who declined or more flexibility of the ones that processed 🤷‍♂️😃 one agent told me they could not process a upgrade with my points for another person traveling with me on the same reservation next time one week later it was no problem to upgrade my friend with my points so YMMV is possible with ay. Hopefully they will provide more indepth training in the future
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Old May 28, 2023, 9:38 am
  #3274  
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Originally Posted by kauppias
CI desk upgrades have worked for me 75% of the time, the times it has not worked I beleive to be down to only bad training by the ones who declined or more flexibility of the ones that processed 🤷‍♂️😃 one agent told me they could not process a upgrade with my points for another person traveling with me on the same reservation next time one week later it was no problem to upgrade my friend with my points so YMMV is possible with ay. Hopefully they will provide more indepth training in the future
How recent was this? I remember problems / even a "policy" of no desk upgrades in summer of 2022 but since then everything worked (though I have almost always been cleared before the desk, so not much experience with the process).
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Old May 28, 2023, 9:46 am
  #3275  
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Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,765
Originally Posted by Compliment
Super weird. Just made an award booking and had to pay the new fees (270 Euros). I thought these only count if your booking is made after 15th june? Is the german/english translation wrong on their website?
Did your booking include other than just AY flights?
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Old May 28, 2023, 11:07 am
  #3276  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,976
Originally Posted by mpkz
How recent was this? I remember problems / even a "policy" of no desk upgrades in summer of 2022 but since then everything worked (though I have almost always been cleared before the desk, so not much experience with the process).
last time was march 2023 😀
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Old Jun 1, 2023, 8:14 am
  #3277  
 
Join Date: Apr 2010
Location: HEL
Programs: AY Platinum (OWE), HHonors Gold
Posts: 203
Originally Posted by adrs

1. Has anyone experience upgrade clearing in random times between T-5 and T-37 hours? WA Plat line says that it doesnt happen, and the next check will happen at 37 hour mark but we know AY IT... everything is possible. Any experience here?.
I just had a voucher upgrade clear at T-77 hours or thereabouts. Over 24 hours after T-5 which was day before yesterday and we'll ahead of T-37 hours. This was about 27 hours before the departure of my outgoing flight.

It cleared about an hour after talking with PlatsApp about another thing regarding my reservareservation. Coincidence?
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Old Jun 3, 2023, 10:28 am
  #3278  
a_k
 
Join Date: Mar 2022
Programs: AY+ Plat
Posts: 499
Upgrade cleared immediately for SEA in the autumn. As it stands, maybe one last time sitting on my throne...
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Old Jun 4, 2023, 7:09 am
  #3279  
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Originally Posted by a_k
Upgrade cleared immediately for SEA in the autumn. As it stands, maybe one last time sitting on my throne...
I have a SEA flight in July (also cleared immediately btw) which is showing a seatmap with 1-2-1..

Here is my saldo for this year-to-date:
HKG - HEL didn't clear (but managed to upgrade at the gate, would probably have been op-upped anyway)
HEL - DOH cleared immediately
DOH - HEL at t-37
HEL - DFW cleared immediately (when requesting, which was not at booking)
DFW - HEL at t-5
BKK - HEL t-5
HEL - BKK at t-10 or immediately
HEL - BKK at t-37 (missed the first flight because of AA delay, so I changed my booking to the next day, only cost like 20 euros, and waitlisted the new one which cleared a few hours later)
HEL - DFW currently on waitlist
SEA - HEL immediately
HEL - JFK currently on waitlist
ORD - HEL immediately
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Last edited by mpkz; Jun 4, 2023 at 9:19 am Reason: Fixed one
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Old Jun 4, 2023, 8:19 am
  #3280  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 259
Originally Posted by mpkz
I have a SEA flight in July (also cleared immediately btw) which is showing a seatmap with 1-2-1..

Here is my saldo for this year-to-date:
HKG - HEL didn't clear (but managed to upgrade at the gate, would probably have been op-upped anyway)
HEL - DOH cleared immediately
DOH - HEL at t-37
HEL - DFW cleared immediately (when requesting, which was not at booking)
DFW - HEL at t-5
BKK - HEL immediately
HEL - BKK at t-10
HEL - BKK at t-37 (missed the first flight because of AA delay, so I changed my booking to the next day, only cost like 20 euros, and waitlisted the new one which cleared a few hours later)
HEL - DFW currently on waitlist
SEA - HEL immediately
HEL - JFK currently on waitlist
ORD - HEL immediately
Are you Lumo? I was on waitlist for HEL-DFW for 4 months for a flight this spring and it didn't clear, altho biz was empty at the time of booking.
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Old Jun 4, 2023, 8:28 am
  #3281  
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Originally Posted by Clarity_
Are you Lumo? I was on waitlist for HEL-DFW for 4 months for a flight this spring and it didn't clear, altho biz was empty at the time of booking.
Yes I'm a Lumo (for 1 year, result of 3x points..).

HEL-DFW was full in the front cabin of J but the rear cabin, where I was, had seats and I think a crew/friend of crew with her family (they were talking a lot in the galley)
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mpkz is offline  
Old Jun 4, 2023, 10:25 am
  #3282  
 
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
Originally Posted by mpkz
I have a SEA flight in July (also cleared immediately btw) which is showing a seatmap with 1-2-1..

Here is my saldo for this year-to-date:
HKG - HEL didn't clear (but managed to upgrade at the gate, would probably have been op-upped anyway)
HEL - DOH cleared immediately
DOH - HEL at t-37
HEL - DFW cleared immediately (when requesting, which was not at booking)
DFW - HEL at t-5
BKK - HEL t-5
HEL - BKK at t-10 or immediately
HEL - BKK at t-37 (missed the first flight because of AA delay, so I changed my booking to the next day, only cost like 20 euros, and waitlisted the new one which cleared a few hours later)
HEL - DFW currently on waitlist
SEA - HEL immediately
HEL - JFK currently on waitlist
ORD - HEL immediately
Excellent success rate!

And I was today years old when I learned that 'Saldo' (like 'Balance') is the same in spanish as suomeksi
LoungeEnthusiast and mpkz like this.
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Old Jun 4, 2023, 11:12 am
  #3283  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
Didn't clear at T-5 , which was yesterday. I was really expecting, seeing the number of seats available
J9 C9 D9 R0 I0 U0 Y9 B9 H9 K9 M9 L9 V0 S0 N0 Q0 O0 Z0 G9 X3
lento is offline  
Old Jun 4, 2023, 1:00 pm
  #3284  
 
Join Date: Apr 2010
Location: HEL
Programs: AY Platinum (OWE), HHonors Gold
Posts: 203
Originally Posted by lento
Didn't clear at T-5 , which was yesterday. I was really expecting, seeing the number of seats available
J9 C9 D9 R0 I0 U0 Y9 B9 H9 K9 M9 L9 V0 S0 N0 Q0 O0 Z0 G9 X3
There's no harm (to you) in contacting PlatsApp on some pretense before T-37. My upgrade cleared suspiciously after a contact earlier this week. YMMV, correlation does not imply causation.
Jyrsa is offline  
Old Jun 5, 2023, 5:06 am
  #3285  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 812
I have had SH return in waitlist for a month and now, oddly 9 days before, return cleared.
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