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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Apr 14, 2023, 3:06 am
  #3211  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,221
Originally Posted by ffay005
I have an extremely confusing case going on.

A friend of mine, who is Lumo, has vouchers that expire next month and he has no use for them. I checked my reservations and seeked out flights that showed as instantly upgradeable in my app. No waitlist, instant upgrade available. I gave him the booking references and out of four flights, only one ended up being confirmed. The rest went to the waitlist. How is that even possible?

...
Sounds like the "perk" of personal U availability. You can see instant upgrade space courtesy of some unknown factor, and your friend is not entitled to that space courtesy of another unkown factor?

Originally Posted by ffay005
I...
Janica understood the problem and now it is under review by TOD, but as far as Janica is concerned, there never was any U availability.
...
Isn't that extremely common? They can't see personal availability. Once you send them screen shots of what you see, they go "hmmm, it is not shown on my screen, nothing I can do but send to another department"



*) And this "personal availability" can of course be some kind of bug. It is just my moniker for this common phenomena where one members sees U which another member does not see
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Old Apr 14, 2023, 5:30 am
  #3212  
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Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,817
Originally Posted by intuition
Sounds like the "perk" of personal U availability. You can see instant upgrade space courtesy of some unknown factor, and your friend is not entitled to that space courtesy of another unkown factor?
Which is why I "bragged" about my friend being Lumo – if we have the same status, we should both have access to any hidden Lumo availability... But obviously, that is not so. Really strange. (Our flying patterns considered, he is worth more to AY than I am, so if there is a personal difference, he should see more availability than me. If there is a logic here. Which, of course, there isn't.)

However, TOD cleared 2 of the 3 waitlists now. Only one remaining. I might play a game here, asking them to remove the upgrade. There is a slight chance that the upgrade availability tab returns to my app and then I can secure it with points and ask Janica to convert it to my friend's voucher afterwards.

Originally Posted by intuition
Isn't that extremely common? They can't see personal availability. Once you send them screen shots of what you see, they go "hmmm, it is not shown on my screen, nothing I can do but send to another department"

*) And this "personal availability" can of course be some kind of bug. It is just my moniker for this common phenomena where one members sees U which another member does not see
So it seems. It occured to me that I have quite a lot of European flights that show immediate upgrade availability, so if I could contact the same Janica, we could compare just for fun so he would see what the problem is in real life. But that is of course impossible. He was very competent and felt like an old school AY CS rep.
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Old Apr 14, 2023, 8:21 am
  #3213  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,221
Originally Posted by ffay005
... If there is a logic here. Which, of course, there isn't.)...
Spot on!

It would require quite some skill to create a system of individualised availability. Considering AY ITs track-record, the more plausible explanation is flawed logics and bugs!
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Old Apr 18, 2023, 4:31 am
  #3214  
 
Join Date: Aug 2016
Programs: AY Plat (OWE)
Posts: 177
HEL-ORD, award X ticket, immediate upg to J (T-85)
ORD-HEL, award X ticket, immediate upg to PE, from waiting list upg to J (T-88) (needed to ask return for 2SH vouchers of PE)
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Old Apr 19, 2023, 9:18 am
  #3215  
 
Join Date: Apr 2023
Programs: Finnair
Posts: 2
I have an upcoming flight from Asia to HEL in 3 days and am currently on the waitlist for an upgrade from economy to Business. So far it shows the following code for business class J3 C2. When should I expect to get noticed of the status and what should I expect based on this info? This is my first time doing this so I am not sure how this thing works. Thanks in advance
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Old Apr 19, 2023, 9:27 am
  #3216  
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Booked a ticket which showed waitlist for both longhaul legs. One leg upgraded immediately, while the other went, as expected, to waitlist.
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Old Apr 19, 2023, 10:02 am
  #3217  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,030
Originally Posted by johnmb
I have an upcoming flight from Asia to HEL in 3 days and am currently on the waitlist for an upgrade from economy to Business. So far it shows the following code for business class J3 C2. When should I expect to get noticed of the status and what should I expect based on this info? This is my first time doing this so I am not sure how this thing works. Thanks in advance
J3 is pretty full, imo I would not expect much of course it depends on many things including your status
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Old Apr 19, 2023, 10:45 am
  #3218  
 
Join Date: Apr 2023
Programs: Finnair
Posts: 2
Originally Posted by kauppias
J3 is pretty full, imo I would not expect much of course it depends on many things including your status
I see, for me I only have the Finnair plus status since this is my second time flying them. How does the status affect the waitlist? Does J3 and C3 means there is a few empty seat that are available for those who are on the waitlist for the upgrade?
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Old Apr 19, 2023, 10:53 am
  #3219  
 
Join Date: Apr 2012
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Posts: 562
Originally Posted by johnmb
I see, for me I only have the Finnair plus status since this is my second time flying them. How does the status affect the waitlist? Does J3 means there is a few empty seat that are available for those who are on the waitlist for the upgrade?
J3 means that there are only 3 business class seats on sale for the flight. We don't know how many people are on the waitlist for upgrade but Finnair usually leaves at least 1 seat open for last minute cash buyers. In case there are no more cash tickets sold they could in theory clear 2 upgrades from the waitlist. But the situation can change quickly as some customers cancel and some buy new tickets. There could also be no shows closer to departure.

Finnair usually clears the last upgrades around 36 hours before departure. We don't know exactly how they prioritize the waitlist but one would imagine status played a role. If there are still seats on sale after the T-36 mark, as in J>0, you can ask to be added to the waitlist again through customer service. And if that doesn't work, you can ask again at the airport. Not a very customer friendly process unfortunately.
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Old Apr 19, 2023, 11:11 am
  #3220  
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Originally Posted by haapalainen
J3 means that there are only 3 business class seats on sale for the flight. [...] In case there are no more cash tickets sold they could in theory clear 2 upgrades from the waitlist.
I would add to this that we do not know if AY overbooks lonhaul J. If they do, J3 might mean that there are even less than 3 empty seats.
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ffay005 is online now  
Old Apr 20, 2023, 11:17 pm
  #3221  
 
Join Date: Dec 2019
Programs: AY Platinum, IHG Diamond
Posts: 160
I was waitlisted for business on economy award ticket (HEL-BKK), asked about it at T-5-ish days on whatsapp and they said there are still empty seats, "looks good". Got the email and new ticket at T-37 hours. This had PE upgrade availability when I was booking so upgraded to there instantly, but got some vouchers expiring this summer so I asked on whatsapp to waitlist on business as well (about month before takeoff). Good stuff!
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Old Apr 20, 2023, 11:37 pm
  #3222  
 
Join Date: Feb 2007
Location: try to stay home
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Posts: 2,052
Originally Posted by haapalainen
Finnair usually clears the last upgrades around 36 hours before departure. We don't know exactly how they prioritize the waitlist but one would imagine status played a role. If there are still seats on sale after the T-36 mark, as in J>0, you can ask to be added to the waitlist again through customer service. And if that doesn't work, you can ask again at the airport. Not a very customer friendly process unfortunately.
Here are my observations from my last upgrade experience:

Me and +1 booked in PE with Flex tickets been on the waitlist at T-70, both of us are Plat.. CS told me "It looks good, J is pretty empty, only 5 people on the waitlist".

To what I can see on EF it was only the two of us in PE, and six seats taken in J, Y had less than 30 seats taken.

At all possible Upgrade points, T-59, T-20, T-10 and T-5, there been more seats taken in J and less in Y. at T-3 I contacted CS and ask about our upgrades, after a little conversation the lady at the phone said that she will contact TOD (it was a Sunday). After this our upgrades cleared. After our upgrades cleared there been 13 seats taken in J according to EF. For me that looks like all upgrades been cleared, with us being the last.

So I ask myself, why Plats with a "expensive" PE ticket being the last to be upgraded, I had two ideas, number one all the other PAX on waitlist are LUMOs, number two we have the only upgrade request with two persons on a PNR.

At the end the cabin was filled up by max. 60%, pretty much room for more pax.

No idea what s the reality but this is what I could see.
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Ed Size is offline  
Old Apr 20, 2023, 11:38 pm
  #3223  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 259
If one is on the waitlist after T-37, is there any evidence that checking in impacts that waitlist processing? In other words is it better to check in or wait till the last moment hoping for upgrade to clear?
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Old Apr 21, 2023, 5:04 am
  #3224  
 
Join Date: Jan 2014
Posts: 2,685
Originally Posted by Clarity_
If one is on the waitlist after T-37, is there any evidence that checking in impacts that waitlist processing? In other words is it better to check in or wait till the last moment hoping for upgrade to clear?
No strong evidence but I guess it does not matter since at that stage it's basically down to whether they sell enough upgrades and whether all J pax make the flight, both of which are only settled at the very last minute. A proactive visit to the check in desk / gates to ask about availability helps based on my n=1 experience when 2 seats freed up last minute (though I was off the waitlist by then and just got the uograde at the gate).
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Old Apr 21, 2023, 5:10 am
  #3225  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 259
Originally Posted by mpkz
No strong evidence but I guess it does not matter since at that stage it's basically down to whether they sell enough upgrades and whether all J pax make the flight, both of which are only settled at the very last minute. A proactive visit to the check in desk / gates to ask about availability helps based on my n=1 experience when 2 seats freed up last minute (though I was off the waitlist by then and just got the uograde at the gate).
Thanks for the hints. What is the cut-off period for being on waitlist before the flight? I assume it's something around 2-3 hours but not sure.
Clarity_ is offline  


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