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Trying to get in touch with EK over the phone to change my ticket after the ban on residents entering the UAE, but it doesn't even ring, just stays silent after I dial and then the call fails eventually.

Anyone else having this issue?

Quote:

Originally Posted by murtaza12 (Post 32205337)

How can you change the ticket when you don’t know when the ban will be lifted?

Quote:

Originally Posted by DanielW (Post 32205509)

How can you change the ticket when you don’t know when the ban will be lifted?

I don't know when the ban will be lifted, but I'd like to set a tentative travel date of around 15 days from today.

The reason I'm in a rush to change my ticket is because I don't want to be declared as a no-show for my current itinerary which is booked for tomorrow morning.

change in refund policy

Have they just backtracked/changed their refund policy?

Previously, refunds were - 'Refund of unutilised tickets'. As of today, I see - 'Refund as per fare rules;

Even worse...this refund as per fare rules option also applies for flights cancelled by Emirates.

Quote:

Customers with tickets issued on/before 31st March who are impacted due to:

Travel ban: Where there is government notification that prohibits travel
Travel advisory: General government advisory against non-essential travel
Quarantine requirements: Mandatory quarantine at origin or destination
Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
Flight cancellation: Flights cancelled by Emirates

Are eligible for Rebooking, Travel Voucher and Refund options:

Rebooking is permitted within the ticket validity without fee, applicable fare difference if any may apply
Travel voucher for ticket value with a validity of 12 months from date of issue
Refund as per fare rules

Emirates considering grounding A380 fleet:

Quote:

Emirates, the world’s biggest long-haul airline, is looking at grounding the bulk of its 115 Airbus SE superjumbos as the coronavirus undermines global travel demand, people familiar with the situation said.

Dubai-based Emirates has already idled more than 20 A380s and is seeking to delay taking the last handful due for delivery, Bloomberg reported last week. The company hasn’t made a decision on standing down the fleet, according to the people, who asked not to be named discussing a private matter.

https://www.bloomberg.com/news/artic...-virus-spreads

All nationalities restricted from entering UAE starting tomorrow (does not apply to visitors in transit).
https://cimg7.ibsrv.net/gimg/www.fly...265872b6a5.png

Quote:

Originally Posted by frenchft (Post 32204288)

Changes tonight :

UAE halts entry of residency visa holders who are abroad

So this means only UAE citizen can enter the country starting today and will be 14 days self quarantine. Nobody can enter UAE now if not a citizen.

https://gulfnews.com/uae/government/....1584569904455

When I used to live in Dubai people would often ask, is the juice worth the squeeze.. in light of this has anyone got an angry mrs??

Quote:

Originally Posted by S c 0 TT y (Post 32206062)

All nationalities restricted from entering UAE starting tomorrow (does not apply to visitors in transit)

It says right there:

Quote:

UAE Nationals, GCC Nationals (except Qatar Nationals) and Diplomatic Passport Holders are exempted from this rule

Quote:

Originally Posted by Will08 (Post 32206164)

When I used to live in Dubai people would often ask, is the juice worth the squeeze.. in light of this has anyone got an angry mrs??

My mrs is angry but not for that reason - for the reason she is almost out of work!

Crew told today that they need to follow the 14 day quarantine rule on arrival... only they can break it to work on their next flight. Hm.

Quote:

Originally Posted by Lkaroo (Post 32206774)

Crew told today that they need to follow the 14 day quarantine rule on arrival... only they can break it to work on their next flight. Hm.

this is only when they decide to travel on leave, those 14d are deducted from their leave balance. However travelling now is strongly advised against if not made impossible because of gov restrictions

Quote:

Originally Posted by iFlyMoreThanYou (Post 32206788)

https://cimg6.ibsrv.net/gimg/www.fly...bcbfb0e9ea.jpg

This appears to suggest that they are expected to self-quarantine between flights but the 14 day rule does not apply if they have another flight. This seems to defeat the point of quarantine.

Later in the email, it seems to suggest that when you return from leave, you can break quarantine to operate your next flight albeit badly written.

That's just ridiculous....

Another bloody backtrack on their refund policy. Went from...

Quote:

Customers with tickets issued on/before 31st March who are impacted due to:

Travel ban: Where there is government notification that prohibits travel
Travel advisory: General government advisory against non-essential travel
Quarantine requirements: Mandatory quarantine at origin or destination
Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
Flight cancellation: Flights cancelled by Emirates

Are eligible for Rebooking, Travel Voucher and Refund options:

Rebooking is permitted within the ticket validity without fee, applicable fare difference if any may apply
Travel voucher for ticket value with a validity of 12 months from date of issue
Refund as per fare rules

To now... NO REFUND

Quote:

Customers with tickets issued on/before 31st March who are impacted due to:

Travel ban: Where there is government notification that prohibits travel
Travel advisory: General government advisory against non-essential travel
Quarantine requirements: Mandatory quarantine at origin or destination
Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
Flight cancellation: Flights cancelled by Emirates

Are eligible for Rebooking and Travel Voucher options:

Rebooking is permitted within the ticket validity without fee, applicable fare difference if any may apply
Travel voucher for ticket value with a validity of 12 months from date of issue

Does EC.261 cover EU refund scenarios? (Compensation no, but refund yes)?