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Originally Posted by Dan1113
(Post 32155907)
So when you get denied entry for whatever reason, it's the airline who is responsible for getting you back?
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Originally Posted by iFlyMoreThanYou
(Post 32155704)
It was reported that egates were closed, but they were open both on arrival and departure when I was there on Thursday and this morning.
Departing PEK was also nothing special, arrived 1.5h before dep - that 8h request is a joke. |
Despite Italy surpassing every other country except China in Covid-19 deaths/total cases/new cases/ EK will not allow refunds, rebookings, waivers of any kind, for passengers traveling to Milan.
If you booked your ticket in February you're screwed until further notice. If you're traveling to Bahrain, Saudi Arabia, Hong Kong, UAE, Singapore you're taken care of. Northern Italy is locked down but EK doesn't care about that. |
Post Deleted
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I just noticed that the DXB-HKG rotation is now reduced to only one daily until the end of March, down to EK380/381 on 777-300ER. It was two when I last looked a couple of days ago,
EK384/385 rotation on an A380 (via BKK), apparently resuming 1 April. Third rotation EK382/3 recommences 1 May. Fourth rotation due back EK385/6 1 June. |
Travel Restrictions By Country And Website Updates
EK have now removed their reference to specific country restrictions on their website.
Travel restrictions in place: https://www.iatatravelcentre.com/int...pub=autodetect Last updated: 9 March 2020, 16:29 Dubai (GMT+4)In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure our customers’ health and comfort, and provide you with confidence and peace of mind when planning your travel. We have implemented enhanced cleaning and disinfection on all aircraft. Read more https://www.emirates.com/media-centr...pub=autodetect We have implemented fee waivers for changes to bookings made on or before 31 March 2020, and are offering bonus tier miles and reduced tier travel requirement to help Skywards members retain their status. Find out more https://www.emirates.com/uk/english/...eace-of-mind/? Travel and immigration restrictions: Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 https://www.iatatravelcentre.com/int...pub=autodetect We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English. |
Does anyone know if the policy only allows date changes or if it also allows destination changes? Trying to ask by phone but nearly impossible to reach them...been on hold for ages.
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Originally Posted by bebopforever
(Post 32157763)
Despite Italy surpassing every other country except China in Covid-19 deaths/total cases/new cases/ EK will not allow refunds, rebookings, waivers of any kind, for passengers traveling to Milan.
If you booked your ticket in February you're screwed until further notice. If you're traveling to Bahrain, Saudi Arabia, Hong Kong, UAE, Singapore you're taken care of. Northern Italy is locked down but EK doesn't care about that. |
Got through to them. Destination can be changed too. New generous policy does NOT apply if you booked via a different site/travel agent, apparently? Surely they would apply as they would be given these same conditions?
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Seems they have changed policy again, [MENTION=40468]dan1[/MENTION]13 I would say if its booked via agent, agent should be able to make changes without charge. Probably had too many complaints and revenue being affectedREFUNDS AND REBOOKING POLICY
Refunds and rebooking conditions for customers impacted due to travel restrictions imposed by the affected countries
Customers impacted due to flight cancellations (not including Iran)
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Originally Posted by suley
(Post 32161936)
Seems they have changed policy again, [MENTION=40468]dan1[/MENTION]13 I would say if its booked via agent, agent should be able to make changes without charge. Probably had too many complaints and revenue being affectedREFUNDS AND REBOOKING POLICY
Refunds and rebooking conditions for customers impacted due to travel restrictions imposed by the affected countries
Customers impacted due to flight cancellations (not including Iran)
1.Passengers traveling as tourists are not allowed to enter via airports in below listed areas. 2.Passengers arriving at airports in below listed areas, are allowed to enter if they are traveling on business, for health reasons, in an emergency or if they reside in one of these areas. A completed “Self-declaration" form must be presented upon arrival. - Areas: Alessandria, Asti, Lombardy, Modena, Novara, Padova, Parma, Pesaro and Urbino, Piacenza, Reggio Emilia, Rimini, Treviso-Venice, Verbano – Cusio - Ossola and Vercelli. |
Originally Posted by suley
(Post 32161936)
Seems they have changed policy again, [MENTION=40468]dan1[/MENTION]13 I would say if its booked via agent, agent should be able to make changes without charge. Probably had too many complaints and revenue being affectedREFUNDS AND REBOOKING POLICY
Refunds and rebooking conditions for customers impacted due to travel restrictions imposed by the affected countries
Customers impacted due to flight cancellations (not including Iran)
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Egates closed on arrival this morning...
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Originally Posted by Lkaroo
(Post 32162938)
Egates closed on arrival this morning...
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Do these new policies mean any booking can be cancelled in exchange for a voucher, like what Qatar is doing? Or is it only to highly affected countries like Italy and South Korea?
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