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Surely they are just inviting chargebacks from everyone since no service is rendered?
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Originally Posted by djmp
(Post 32208057)
Does EC.261 cover EU refund scenarios? (Compensation no, but refund yes)?
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Originally Posted by DYKWIA
(Post 32208203)
Yes. If a flight is cancelled, you are entitled to a full refund.
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Originally Posted by hsk
(Post 32208214)
That's not what the new policy says. Cancellations by airline as of today no longer quality for refund - only rebooking or voucher.
https://www.emirates.com/english/hel...equest/CONTACT US Request a travel voucher for future travel within one year
Please select one of the options below: |
Originally Posted by hsk
(Post 32208214)
That's not what the new policy says. Cancellations by airline as of today no longer quality for refund - only rebooking or voucher.
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Interesting, seems they decided to make it the same as agents. Probably had TA getting hammered with refund / change requests and customers quoting EK website. Probably decided make it same rule for all. Seems for anyone booking at present its free cancellation anyway so no worries in that sense
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I have just transited DXB and spent 2 hours split between B and A FC lounges. Wow, it's quiet! Nobody in many of the duty free stores, easy to navigate the walk down the centre of all concourses. FC lounges pretty empty. The A lounge less so on boarding because J passengers now share the boarding from the RH half of the F lounge.
On board EK408 now, going home to a mandatory 14 day self isolation. Whoopeee, can't wait!!! |
Originally Posted by hsk
(Post 32205662)
Have they just backtracked/changed their refund policy?
Previously, refunds were - 'Refund of unutilised tickets'. As of today, I see - 'Refund as per fare rules; Even worse...this refund as per fare rules option also applies for flights cancelled by Emirates. |
Originally Posted by Lkaroo
(Post 32207101)
https://cimg6.ibsrv.net/gimg/www.fly...bcbfb0e9ea.jpg
This appears to suggest that they are expected to self-quarantine between flights but the 14 day rule does not apply if they have another flight. This seems to defeat the point of quarantine. Later in the email, it seems to suggest that when you return from leave, you can break quarantine to operate your next flight albeit badly written. crew are now routed through dxb (rather than hq directly) to get tested before being brought back to hq to get their luggage and go home |
Originally Posted by Katykat
(Post 32208613)
how do you apply for a voucher?
https://www.emirates.com/english/help/refund-request/ |
When I called yesterday morning (9am UAE time) to cancel a flight, I was told that I could either choose a voucher, which would entitle me to a full refund, or if I wanted a cash refund, it would be subject to the normal fare rules.
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Request refund due to cancelled flights
Looking for a number to call emirates to ask for refund as flights have been cancelled due to covid19
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Originally Posted by Nigel Hicks
(Post 32210004)
Looking for a number to call emirates to ask for refund as flights have been cancelled due to covid19
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Do you guys know whether I can request a voucher if travel already started? Essentially I have a Mad - DXB - Mauritius - DXB - Mad. I have flown the outbound, but EK has canceled the DXB-MAD flight until the end of April. Of course, I'd like to find my own way back to MAD.
Can I request the voucher if I have flown the outbound sector? |
Very impressed cancelling a Skywards miles booking 2 days ago using the online form. All miles returned to my account without service charge (as promised) within 48 hours.
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