milepig

Since you offered, you're being paranoid.

You can tip the driver when you place the order. The bags are all zipped up by the restaurant and in the back of the car. The driver makes money by speedy service, and they're focused on getting your food to you. I actually trust those restaurant based drivers less. I live across from a popular pizza joint, and some of their drivers are sketchy. What are 3rd party driver's motivation to tamper with my food? Why would they want to kill me? If just makes no sense. The pick up the food, rush to my door as fast as they possibly can, deliver it and they're off to their next stop. End of story.

christianj

I have used UberEats and Grubhub in the past but with the news of the Chase Sapphire Reserve free delivery option coming for DoorDash I have to wonder what the difference is between all of these delivery services. I know that certain restaurants might only work with certain services but is that the main differences between them? It also seems like DoorDash has more low-end fast food options that Grubhub and/or Ubereats. Or am I missing something? Will the prices for places that work with all the services be different from site to site?

Like I said, I have mainly used Grubhub due to the AMEX Gold $10 a month credit but now I need to figure out DoorDash.

davie355

Experiences vary by location I assume but in the SF Bay Area where I've used delivery services prolifically in the past year as I don't cook:

DoorDash: the most restaurants, reasonably fast delivery, good customer support, but I avoid using this app because total fees are higher than UE and the drivers always arrive at the back entrance of my apartment complex even though I input the front office address. And, yes, I do specify in the delivery instructions to please meet me at the front leasing office - and I have had multiple drivers call me and ask me what is a leasing office.

Uber Eats: many restaurants, the fastest delivery, frequent discounts, and outstanding real-time tracking of the driver from the delivery acceptance --> restaurant arrival --> delivery to you. Better hope nothing goes wrong because the customer support is a nightmare. Unlike DD, however, drivers always arrive at the front of my apartment as I request, and 85% of the time there is no issue with my food. The other 15% I chuck the entire delivery bag in the trash, suck up the loss, and re-order.

Grubhub: few restaurants, slow delivery, no GPS tracking -- I only use it for the AMEX credit -- the convenience of DD or UE is just so much greater.

diburning

My experience in the Boston area:

DoorDash: They are the worst. I only use them because the Chipotle app offers delivery, and DoorDash is their delivery partner. I can see that my order is ready, and that a Dasher is assigned to pick up my food. Then, it assigns a different dasher. Repeat 3-4 times and I start wondering whether my food will arrive warm. Sometimes the drivers are rude. DoorDash is useless, and I feel bad complaining to Chipotle (where they're always generous with compensation) because it's mostly not their fault.
UberEats: Best variety in my area. As others have mentioned, customer service is trash, but, they do have self-help menus. If I'm not satisfied with an item (ie doesn't match description) or didn't receive an item I ordered, the automated system simply refunds me for them with no human intervention needed. If the restaurant gets my order wrong, then sometimes it takes a customer service rep to fix, but I haven't had any issues that haven't been fixed to my satisfaction yet.
GrubHub: I was disappointed when Foodler was bought out by Grubhub. Grubhub isn't too bad, but I've had a few issues where I essentially had to threaten Grubhub telling them that the had one last chance to make things right before I go to the credit card dispute route. GrubHub was one of the original players in this industry, and unfortunately, they're also the dying dinosaur.

silverthief2

DoorDash gives their deliverers a pretty raw deal when it comes to tipping, (i.e. when they agree to a delivery, it comes with a set payout that doesn't increase if they get a good tip; have to tip in cash to bypass this), so we don't use them. Other than that, they aren't too different. You may find as other posters have that your local area has more or fewer places on one of the platforms. I also have noticed that the prices vary slightly for the same delivery across platforms (including a restaurant's own site if they offer delivery). UberEats in particular tends to be higher but on occasion Grubhub will be.

A321neo

Speaking for SoCal too, the screwups were in the fullfillment end, not the ontime delivery end

pseudoswede

Two months of Postmates Unlimited for free. Use promo code ATTTHANKS. I believe it's for new and existing customers.

boxo

I messaged a handful of friends last night looking for a Grubhub referral and only one friend came through.

I haven't used any of the food delivery services before and only subscribe to Uber Eats by default. Wanting to support the restaurants in town, I am going to start ordering food at least twice a week through this pandemic. I bought Grubhub and Uber gift cards using the 20% off Discover redemption promo and am ready to give this a try.

kipper

LOL, you should've messaged me. I would've sent you a a referral for Grubhub, DoorDash, etc.

boxo

This is a stupid question, but... Do these service apps allow rating / tipping after the delivery is made like Uber after the ride is done?

JBord

You may know this already, but for the sake of saying it, check the restaurant web sites first to see if they delivery. There will still be plenty that don't, where you'll get to use the gift cards. The delivery services charge the restaurants exorbitant rates to deliver, and at least a portion of these are usually passed on to the customer. Neither you nor the restaurant win, as they are likely absorbing some of that fee too. So the best support you can give a restaurant is to order directly from them and tip their delivery driver or pick up your order yourself. Or use your gift cards first and then order direct .

Plus, it's more satisfying. Last night at my local Greek place, I picked up dinner from the old Greek man who owns the place. He said "thanks for your business", and I said "thanks for staying open through all this". I think he was surprised, and his voice shook a little when he simply replied "thank you".

CMK10

Postmates does. Uber Eats allows you to pre tip but gives you a window afterwards to adjust that tip.

enviroian

I use uber eats 3-4 times a week and love it. I like the ability to track the car too.

kipper

I've used DoorDash twice. I'm loving it, because where I live, many of the restaurants would not otherwise deliver to me.

boxo

I made my first food delivery order. Grubhub has a $10 off $30 participating restaurants promo. It's unclear to me if this is a first time only/new customer or a multiple use promo. I've seen it worded both ways. The 20% tip amount was auto set at $8.18 and I left it alone. The enchiladas, chicken mole, and chile verde should be here in an hour.